Christus Vincent

Credit Agricole Corporate and Investment Bank (CACIB)

• Troubleshoot and monitor alert incidents for supported technologies
• Execute project tasks to enable and modify services according to user requirements
• Manage IT infrastructure, providing information on access and batch jobs to requesters
• Adhere to ITIL framework standards
• Establish and enable real-time monitoring
• Track and follow up on incidents
• Ensure DBA requests are completed/corrected by contacting customers

• Provided technical assistance to Team Members as needed
• Controlled engineering activities to maintain work standards, and meet timelines and quality assurance targets
• Worked with engineers to assist in the development, design and execution of 5 projects which improved productivity by 20%
• Determined the budget, manpower, materials and schedules needed to execute the projects
• Managed ongoing maintenance of test Equipment
• Collected relevant data from different sources and developed comprehensive reports and documentations for future references
• Trained Three batches of New hires on the operations and maintenance procedures to make them capable of managing their shift efficiently

• Assisted Engineers to Prepare reports on ongoing and finished projects
• Monitored product ongoing reliability tests
• Participated in Quality Management System compliance and audit
• Follow Standard Industry Procedures to test batteries for quality assurance
• Analyzed and Interpreted manual and computer-generated testing results
• Generate Reports on the defects found after testing, for factory to evaluate and make improvements