Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Christopher Jorge Reyes

Christopher Jorge Reyes

Summary

Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Learning & Development Specialist

Singtel
08.2007 - Current
  • Developed customized training materials including presentations, job aids, instructional materials, written practice test, lesson plans and facilitator guides for effective knowledge transfer.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Collected data on program effectiveness to develop modifications and improvements to curricula.
  • Streamlined onboarding process for new hires, resulting in reduced time to productivity.
  • Traveled to client locations to conduct training classes.
  • Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
  • Designed and delivered web-based, self-directed learning materials.

Operations Supervisor - Contact Center

Sykes Asia
03.2003 - 03.2007
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.

Customer Service Representative /Senior Technical Support Specialist

Pacific Internet Ltd
06.2000 - 02.2003
  • Handled & resolved customer complaints, inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.


Education

Bachelor of Arts - Broadcast Journalism

University of The East
Manila,Philippines

Skills

  • Training Program Development & Design
  • Training delivery & Classroom expertise
  • Project Management & Implementation
  • E-Learning Platforms
  • Customer Relations
  • Expert Problem Solving
  • Critical Thinking
  • Decision-Making
  • Documentation and Recordkeeping
  • Driving
  • Discretion and Confidentiality
  • Time Management

Languages

English
Advanced (C1)

Certification

  • Certified WSQ Advanced Certificate in Training and Assessment (ACTA)- IAL Singapore
  • Certificate of Achievement - Successful Project Management - Project Management Institute Singapore
  • Certificate of Achievement - Personal Effectiveness - Integrated Learning System Singapore
  • Certificate of Achievement - Problem Solving & Decision Making - Integrated Learning System Singapore
  • Certified Coaching Skill - NTUC Learning Hub
  • Yellow Belt Six Sigma

Timeline

Senior Learning & Development Specialist

Singtel
08.2007 - Current

Operations Supervisor - Contact Center

Sykes Asia
03.2003 - 03.2007

Customer Service Representative /Senior Technical Support Specialist

Pacific Internet Ltd
06.2000 - 02.2003

Bachelor of Arts - Broadcast Journalism

University of The East

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Christopher Jorge Reyes