Running to keep fit
Christopher Tan C N
Account Director
Summary
Accomplished Account Director with a proven track record in lead generation and sales closure. [Number] years of experience in solution development, sales planning, and business problem-solving. Skilled at identifying client needs and delivering tailored solutions to drive revenue growth. Committed to building strong client relationships and exceeding sales targets through strategic planning and effective communication.
Overview
41
41
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Account Director
O’Reilly Media, Inc
7 2022 - Current
- Adopt and implement entrepreneurial approach to business development and sales of our online technology learning platform to public and private enterprises with technology teams in Asia Pacific through our SaaS model
- Focus on bringing in new business, and account management of key clients
- Focus on consultative advisory selling to large enterprises with technology offerings in AI, Cloud, Data Science, etc to meet their key business and transformation needs
- Prepare and implement account and territory plans of key enterprises in financial services industry such as banks and insurance companies, technology industry such as software companies and systems integrators, healthcare industry such as medtech enterprises, etc
- Lead and manage pilot and actual projects of customers on use of our learning platform while managing a matrix team of account provisioning, customer service managers and integration
- Work closely with current business partner and establish more collaborative partnerships for reselling
- Lead and execute marketing strategies in key markets to increase brand recognition and lead generation
- Leverage tools such as Salesforce, Sales Navigator, Salesloft, Lusha, Gong and 6Sense to create effective outreach like cadences to prospects, etc.
- Developed comprehensive account plans to align client objectives with actionable strategies for success
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches
Adjunct Lecturer
SIM Professional Development and Enterprise Learning (SIM PDEL)
08.2021 - Current
- Conduct training on programmes such as the SSG-WSG SGUnited Programmes
- (SSG – Skills Future Singapore)
Director, Business Development & Programme Management
Supply Chain & Logistics Academy Pte Ltd
04.2020 - 05.2022
- Spearheaded business development & sales for company in Asia Pacific in supply chain, logistics, e-commerce and related IT programmes such as e-Business and Data Analytics through reaching out to new enterprises and farming current clients while leading a team
- Developed and implemented business development strategy covering a number of industry sectors in Singapore
- Led collaboration and programme management with Workforce Singapore (WSG) in Career Conversion Programmes (CCPs) for PMETs, and Place-and-Train Programme for Rank-and-File staff
- (CCP was formerly called Professional Conversion Programmes or PCPs) Led the promotion of other programmes such as digital supply chain courses with adoption of technologies such as AI, Data Analytics and Internet of Things
- Led collaborations with WSG for all programmes related to supply chain, logistics and e-Commerce which included programme management and grant request
- Led collaborations with other organisations for joint outreach initiatives such as in e-commerce
- Spearheaded the review and redevelopment of training programme curriculum and content to prepare for renewal of the CCP with WSG
- Achieved sales target (almost S$4 million) on 1 Nov 2020 and Apr 2021 for two PCPs and helped to build corporate network clients from 300+ to 2000+ to date
- Achieved trainee quota for the two major PCPs, i.e
- Supply Chain and Logistics PCPs respectively
- Carried out public presentations on our company’s business offerings together with WSG, IMDA, SSG and SNEF.
Acting CEO
Supply Chain & Logistics Academy Pte Ltd
- 01.2022
- Led and managed the company ensuring the continuation of the company’s businesses while waiting for the new CEO to come aboard
- Managed the relationships with WSG, SSG and various other partners of the company
- Spearheaded the collaborations with overseas partners in curriculum development and training customized to the countries’ context.
Managing Director
CIO Academy Pte Ltd
01.2017 - 04.2020
- Led adult education in ICT and soft skills for the reskilling and upskilling of human capital in organisations in ASEAN
- Led the development of courses such as Agile Approach, Artificial Intelligence, Cybersecurity, Data Analytics, Digital Leadership and Transformation in collaboration with academic institutions and technology partners
- Established and managed relationships with partners: tech companies such as Google, academic institutions such as the National University of Singapore, and other partners such as HRM Asia
- Led the business development, sales and marketing of our training programmes and experiential events such as site visits
- Partnered internal teams to create and spearhead platforms for sharing and learning among the community of ICT leaders, business leaders, technology companies and governments in ASEAN to support digital transformation efforts
- Led advisory services (CIO-as-a-Service) to target companies requiring consulting services
- Led in proposal preparation to tender for projects such as the one for SingPost to host a learning forum with workshops for targeted ASEAN companies
- Successfully delivered ASEAN IT survey in collaboration with the Singapore University of Technology & Design
- Successfully secured training deals with Asian Development Bank and ESSEC Business School for workshops and experiential study visits
- Prior to departure, working with a major US online learning organization, Pluralsight, to co-sell tech training in ASEAN.
Senior Manager (Governance & Research)
Singapore Institute of Directors
02.2015 - 12.2016
- Led a Board Appointment Service in which members are placed as independent directors in listed companies
- Spearheaded a national initiative, a joint collaboration with the Accounting and Corporate Regulatory Authority of Singapore, Monetary Authority of Singapore, and Singapore Exchange Ltd (SGX) to produce a definitive set of corporate governance guidebooks for Boards and Board Committees of listed companies in Singapore
- Managed partnerships with Deloitte, EY, KPMG, Mercer and PwC in Singapore to develop the contents of board directorship guidebooks
- Launched the Nominating Committee, Remuneration Committee and Board Risk Committee Guidebooks prior to my departure from the organisation.
Managing Director
Pius International
03.2014 - 01.2015
- Led the IT business with focus on sales and training opportunities
- Managed project-based consultants in IT services and training projects
- Led the aviation business in the provision of outsourcing support to aircraft maintenance companies
- Secured contracts in knowledge management training & related IT services with government & private sector enterprises
- Appointed as Associate Trainer by Civil Service College Singapore (training hub of Singapore government) to continue consultancy & training for government agencies.
Business Development Director
Cypresse Jets Pte Ltd
03.2013 - 02.2014
- Led the setup of the private jet business and aviation training school commencing with China and Singapore
- Spearheaded business development in China, Singapore and Asia Pacific in areas of private jet charter, fleet management, maintenance/repair/overhaul (MRO) & fixed base operations (FBO) services, private jet sales and aviation training
- Led in identifying and establishing business relationships with partners in Asia Pacific and the Middle East to co-offer services such as MRO & FBO and aviation training
- Led and managed all sales processes, contract negotiations, proposal preparations and other necessary work for partnerships and deals
- Developed business plan to set up office in China and Singapore, and established partnership with a company in China
- Established initial partnership with luxury hospitality providers to target ultra-high net worth individuals
- Identified potential partners for MRO, FBO and aviation training prior to leaving the organization.
CEO
Aerocont Services Pte Ltd
08.2007 - 10.2011
- Led in setting up and managing the company with over 200 project-based employees to achieve its business objectives in the global aviation market
- Spearheaded sales and business development in identifying and opening markets particularly in the Middle East and Asia Pacific such as participation in networking events, leveraging aviation contacts, making cold calls, account management, establishing partnerships with complementary companies to co-target clients
- Led in identifying and securing airlines and aircraft maintenance companies to outsource their maintenance, repair and overhaul (MRO) services of commercial aircraft to our company
- Successfully secured a major client in Saudi Arabia in first year of operation
- Reduced company cost of operations by 30% during the global financial crisis without staff reduction by obtaining consensus to reduce salaries, travel, etc.
Senior Consultant (Knowledge Management)
Civil Service College Singapore
08.2006 - 07.2007
- Was one of the key consultants from Civil Service College to spearhead the introduction and adoption of Knowledge Management and related IT systems in the Singapore government to realise a 'many agencies, one government' vision
- Provided advisory, consultancy and training services to promote the sharing of information and knowledge within agencies and between agencies of the Singapore government
- Successfully conducted many workshops for government officers to enable these officers to leverage intellectual capital of their organisations to increase the work efficiency and productivity.
Vice President (Knowledge Management)
CPG Corporation Pte Ltd
08.2001 - 07.2006
- Led a knowledge management practice with four consultants to create a knowledge sharing system in the former government organisation
- (previously Public Works Department, Singapore) Provided matrix management involving IT and business units to develop systems and practices for all offices including overseas ones
- Established a successful company-wide knowledge management platform with an IT system (Content Management System, Document Management System, internal company portal, search engine) including overseas offices
- Implemented a learning platform to encourage experts in the company to conduct seminars, talks and conferences for the benefit of less experienced staff
- Established and developed a number of useful programmes such as project-based team building and learning-based after-action reviews.
Senior Sales Manager
Adroit Innovations Ltd
04.2001 - 08.2001
- Led a team of 3 sales consultants in selling IT solutions including solutions of partner companies
- Developed a business and accounts plan to target customers for IT solutions in three industry sectors.
Global Client Executive
IBM Singapore Pte Ltd
01.1999 - 04.2001
- Led in the partnership with two premier partners of IBM to secure leads and sales with customers globally
- Managed matrix teams of IBM colleagues & partners to craft solutions for customers
- Achieved sales with a few clients for both IBM and partner IT solutions with performance measurements based on IBM’s sales quota and partner’s quota.
Strategic Information Consultant
Cap Gemini Asia Pte Ltd
03.1997 - 01.1999
- Led a team of 2 staff in research and analysis of the IT market to support the sales team
- Led in pre-sales work to promote knowledge management solutions to potential clients.
Managing Director/Entrepreneur
CT Tuition & Consultancy
01.1984 - 06.1995
- Led a team of 4 staff and project-based instructors/teachers to provide training to adults interested in teaching primary & secondary school students
- Provided tuition services to children.
Education
Master of Business Administration - IT and Management
Cass Business School (formerly City University Business School)
01.1995 - 01.1996
Graduate Diploma in the Management of Information Systems - undefined
Institute of Data Processing Management (IDPM) and City University
01.1994 - 01.1995
Advanced Certificate in Learning and Performance (ACLP) - undefined
Institute of Adult Learning, Singapore University of Social Sciences
09.2020 -
Professional Certificate in Machine Learning - undefined
Singapore Management University
01.2019 -
Skills
Results driven visionary business professional with a deep understanding of the importance of continuous education in today’s digital economy
Possesses over 12 years of B2B and B2C experience in professional adult education; Edtech; IT; and supply chain, logistics & e-commerce industries
Knowledgeable in business development, strategic planning and market segmentation
Demonstrated expertise in learning and development consultative engagements and large customer acquisitions
Established network of business, learning & development and tech leaders
Development and implementation of business development & Go-to-Market strategies and territory & account plans
Complete consultative selling in business transformation for enterprises leveraging tech
Entrepreneurial mindset
Relationship building and multi-threaded account management
Market research & analysis
Experience as speaker, panel moderator and chairperson in conferences
Account relationship management
Customer Relationship Management
Verbal Communication
Product Launches
Territory Growth
Customer Service
Problem-Solving
Business development and planning
Analytical Thinking
Competitor Analysis
Product Demonstration
Business Analytics
Cellphoneno
+65 8188 1558
Training
SIM Professional Development and Enterprise, Adjunct lecturing and training for SIM Professional Development and Enterprise projects such as SSG-WSG SGUnited Programmes and Ministry of Education training programmes.
Charitywork
- TOUCH Community Services, 06/01/2022, current, A volunteer to coach and guide youths of this non-profit organisation.
- Thye Hua Kwan Moral Society, Singapore, 06/01/2013, 05/01/2015, A management committee member for this non-profit organisation in their seniors' activity centres.
- Singapore Action Group of Elders (SAGE), Singapore, 10/01/2011, 06/01/2012, A lead volunteer to spearhead, plan and implement fund raising & marketing for this non-profit charity organisation targeting the needy, in particular, the elderly.
Interests
Keeping up with the latest tech
Timeline
Adjunct Lecturer
SIM Professional Development and Enterprise Learning (SIM PDEL)
08.2021 - Current
Advanced Certificate in Learning and Performance (ACLP) - undefined
Institute of Adult Learning, Singapore University of Social Sciences
09.2020 -
Director, Business Development & Programme Management
Supply Chain & Logistics Academy Pte Ltd
04.2020 - 05.2022
Professional Certificate in Machine Learning - undefined
Singapore Management University
01.2019 -
Managing Director
CIO Academy Pte Ltd
01.2017 - 04.2020
Senior Manager (Governance & Research)
Singapore Institute of Directors
02.2015 - 12.2016
Managing Director
Pius International
03.2014 - 01.2015
Business Development Director
Cypresse Jets Pte Ltd
03.2013 - 02.2014
CEO
Aerocont Services Pte Ltd
08.2007 - 10.2011
Senior Consultant (Knowledge Management)
Civil Service College Singapore
08.2006 - 07.2007
Vice President (Knowledge Management)
CPG Corporation Pte Ltd
08.2001 - 07.2006
Senior Sales Manager
Adroit Innovations Ltd
04.2001 - 08.2001
Global Client Executive
IBM Singapore Pte Ltd
01.1999 - 04.2001
Strategic Information Consultant
Cap Gemini Asia Pte Ltd
03.1997 - 01.1999
Master of Business Administration - IT and Management
Cass Business School (formerly City University Business School)
01.1995 - 01.1996
Graduate Diploma in the Management of Information Systems - undefined
Institute of Data Processing Management (IDPM) and City University
01.1994 - 01.1995
Managing Director/Entrepreneur
CT Tuition & Consultancy
01.1984 - 06.1995
Account Director
O’Reilly Media, Inc
7 2022 - Current
Acting CEO
Supply Chain & Logistics Academy Pte Ltd
- 01.2022