Christopher Martin
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development Manager
LexisNexis
02.2023 - 11.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Client Relationship Manager
SDAX
09.2022 - 02.2023
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Identified opportunities to cross or up-sell and communicated customer needs to appropriate team.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
Personal Wealth Manager
HSBC Bank
10.2021 - 08.2022
- Managed a diverse portfolio of high-net-worth clients, ensuring optimal asset allocation and risk management.
- Proactively identified new business opportunities through networking events, referrals from existing clients, and strategic partnerships with other professionals in the industry.
- Developed strong relationships with external product providers and investment managers to ensure access to best-in-class investment solutions for clients.
- Provided ongoing portfolio monitoring services to ensure alignment of investments with changing market conditions or changes in client''s circumstances.
- Delivered exceptional client service through prompt communication, proactive problem-solving, and a commitment to always putting the client''s interests first.
- Mentored junior team members to develop their skills in investment analysis, client relationship management, and sales techniques.
Advance Manager
HSBC Bank
01.2019 - 09.2021
- Provided exceptional customer service, addressing inquiries promptly and ensuring client satisfaction throughout the entire acquisition process.
- Increased client acquisition rates by conducting thorough market research and identifying potential leads.
- Utilized CRM software to efficiently manage leads, track progress, and maintain detailed records of all interactions.
- Set ambitious personal targets for acquiring new clients while regularly tracking progress against established goals, maintaining motivation for continued growth within role.
- Worked closely with Wealth Managers to ensure smooth handovers of newly acquired clients for ongoing support and relationship management.
- Mentored junior team members to develop their skills in investment analysis, client relationship management, and sales techniques.
- Cross-trained existing employees to maximize team agility and performance.
Senior Sales Executive
DBS Bank
06.2013 - 12.2018
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Utilized multiple marketing strategies to improve profitability.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Championed a customer-centric approach within the sales team, fostering an environment where client satisfaction was always prioritized.
- Collaborated with cross-functional teams to develop innovative solutions that met customer requirements, resulting in higher customer satisfaction.
Education
Bachelor of Science - Banking & Finance
Murdoch University
Singapore05.2021
Skills
- Account Management
- Problem Solver
- Teamwork and Collaboration
- Client Relations
- Goal-Oriented
- Training and Development
- Employee Coaching and Mentoring
- Business development and planning
Accomplishments
- Won a total of 11 awards for consistently being the top 3 in HSBC Singapore and achieving the Circle of Excellence and Orion for the recognition of being the top achiever.
Certification
M1B, M5, M9, HI, BCP, PGI
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Business Development Manager
LexisNexis
02.2023 - 11.2023
Client Relationship Manager
SDAX
09.2022 - 02.2023
Personal Wealth Manager
HSBC Bank
10.2021 - 08.2022
Advance Manager
HSBC Bank
01.2019 - 09.2021
Senior Sales Executive
DBS Bank
06.2013 - 12.2018
Bachelor of Science - Banking & Finance
Murdoch University
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