Christopher Lee
IT Manager/Professional
Singapore
Summary
A highly motivated manager with over 20 years of working experiences in the arena of information technology, regional departmental and project management, strategic planning, cloud computing and cybersecurity. Managing complete IT infrastructure covering area of networking, planning, budgeting, project management, out-sourcing, business software, Cloud and SaaS/PaaS/IaaS projects implementation aspect. Attained vast experience by performing several management roles for a start-up SME and a global business consultancy MNC overseeing the APAC regional offices IT infrastructure.
Overview
29
29
years of professional experience
Work History
Senior Regional IT Manager
Frost & Sullivan (Singapore) Pte Ltd
7 2013 - Current
- APAC Regional IT management, overseeing complete IT Infrastructure of 13 offices over 10 countries namely Singapore, Malaysia, Australia, Indonesia, Thailand, Japan, Korea, Taiwan & China
- Manage APAC IT department with 4 team members across Singapore, Malaysia & Japan’s outsourced support, monitoring teams KPI performance as defined, ensuring team support 300 end users helpdesk efficiently, communicate effectively with local and regional offices
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Managed life cycle replacement of hardware and software.
Departmental Manager (MIS/IT)
Encus International Pte Ltd
10.2004 - 07.2013
- Reporting to CEO & MD, a technologies consultant in providing advices on strategic growth in information technology arena
- Lead the MIS (IT) department of few companies or subsidiaries located in Singapore & Shanghai, and US/UK sales office to align direction and accomplish business goal
- Deploy a standardized IT policy across companies to meet business objectives, operational consistency and tighten security
- Maintains organization’s effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing information technologies
- Participate in cost reduction, workflow improvement program and strategize to ensure satisfactory deliverables within budget and timeline
- Accountable for IT expenses, business spending, budgeting, government funding, KPI and company’s P/L.
Knowledge Engineer
Philips Electronics Singapore Pte Ltd
04.1998 - 10.2004
- Manage customer service product support knowledgebase on a web base solution for consumers and incorporated agents, and usage of translation tool to provide a capability of worldwide customer support
- Part of a knowledge engineers project team for Philips CE (Singapore, Hong Kong, USA and Amsterdam) in creating and standardizing of product troubleshooting flow for call center located in UK and Barcelona
- Working closely with the Product Strategic and Planning team in development of product data knowledgebase, product manual and leaflets, quick start sheet and FAQ to P3C (Philips Customer Care Centre)
- Use of Cognos reporting tool to maneuver and identify abnormality, liaise with regional KE for investigation, weekly feedback with root cause and de-escalate with solutions
- QIT team member in responsible of brain storming of i-Audio support, work flow, updating procedure and refine the mission of CI/P3C audio team
- Coordinate a joint project with NUS expect on a Data mining optimization
- Participate in project management team in coordination with global company in development of OEM products.
Assistant Engineer
National Semiconductor
11.1997 - 04.1998
- Install, maintain and improve capability and reliability of test systems and handlers
- Perform machine and system setup or conversion to support production
- Part of the manufacturing effectiveness teams to identify problem, as well as areas for yield and quality improvements, and develop methods to improve productivity and reduce manufacturing cost.
Associate Engineer
Seagate Technology International
01.1996 - 10.1997
- Perform outgoing audit on finished product and report of any non-conformance
- Responsible for charting audited results and handling customer issue
- Escalate on any out of control situation or unusual trend
- Report any out of control situation or unusual trend, verify rejects and data compilation.
Education
BSc Computing & Information Systems (Hons) -
University of London
07.1998 - 6 2001
Diploma in Electronics & Computing Engineering - undefined
Ngee Ann Polytechnic
07.1992 - 11 1995
SABSSA - undefined
Clark College
01.1991 - 11 1991
GCE 'O' Level - undefined
Pasir Ris Secondary
01.1987 - 11 1990
PSLE - undefined
Qian Nan Primary
06.1983 - 11 1986
Skills
Results driven – strong accountability to business goal
Strategic thinking with strong analytical skills and technically competent
Cross-cultural and geography management
Extensive project management experiences with regional exposure
Good negotiation and vendor management skill
Availability
1-mth Notice
Remuneration
Expectation: Sgd 150k /annum (negotiable)
Personal Information
- Date of Birth: 11/08/72
- Nationality: Singapore PR / Malaysian
Languages
English & Mandarin
References
- Mr. Lin Chee Seng, General Manager, DKE Precision, 9783 7489
- Mrs. Elaine Cheo, Managing Partner, CRA (Asia) Pte Ltd, 6323 1101
Timeline
Departmental Manager (MIS/IT)
Encus International Pte Ltd
10.2004 - 07.2013
BSc Computing & Information Systems (Hons) -
University of London
07.1998 - 6 2001
Knowledge Engineer
Philips Electronics Singapore Pte Ltd
04.1998 - 10.2004
Assistant Engineer
National Semiconductor
11.1997 - 04.1998
Associate Engineer
Seagate Technology International
01.1996 - 10.1997
Diploma in Electronics & Computing Engineering - undefined
Ngee Ann Polytechnic
07.1992 - 11 1995
SABSSA - undefined
Clark College
01.1991 - 11 1991
GCE 'O' Level - undefined
Pasir Ris Secondary
01.1987 - 11 1990
PSLE - undefined
Qian Nan Primary
06.1983 - 11 1986
Senior Regional IT Manager
Frost & Sullivan (Singapore) Pte Ltd
7 2013 - Current
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