Christobel Leong
Summary
Dedicated Customer Service Administrator with background in SAP Order to Cash, troubleshooting customer issues and set up of accounts related to shipments with Carriers and a few regulatory authority. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 23 years (especially in Animal Nutrition).
Overview
32
32
years of professional experience
1
1
Certificate
Work History
REGION CUSTOMER SERVICE
EVONIK (SEA) PTE LTD
2019.09 - 2023.07
- Cash to order process via SAP
- LC negotiation
- Export Permit Declaration
- Coordination with transported and Shipping line (booking of space)
- Schedule shipment to countries that are assigned.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Regional Customer Service Team Lead
Evonik (SEA) Pte Ltd
2014.04 - 2019.09
- Setting up of new customer service team to support Evonik Methonine Sea Pte Ltd
- Registration to Singapore Chamber of Commerce for ECO application
- Customs Trade Web ( Declaration for Customs Permit)
- Training and guidance to CS for the new role in Me5
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Monitored customer service operations to assess agent performance and provide feedback.
Material Planner
Evonik (SEA) Pte Ltd
2010.04 - 2014.04
- Material Management for ( Delay in Transit) for Asia South
- SAP processing for Incoming shipment
- Co ordination with LSP ( Local Services Providers such as OOCL and COSTAR)
- Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
- Researched issues with shipments, product damage and incorrect product amounts.
Asia South Customer Service
Evonik (SEA) Pte Ltd
2000.09 - 2010.04
- Cash to order process via SAP
- LC negotiation
- Coordination with transported and Shipping line
- Application of Shipping guarantees
- Schedule deliveries to Malaysia
Customer Service Coordinator
Ciba Speciality Chemicals (S) Pte Ltd / Vantico Pte Ltd
1996.01 - 2000.07
- BPS System
- Inventory Management
- Handle full set of shipping documentation
- Customer Services
- Freight Comparison & Negotiation
- Bank Presentation for L/C negotiation Page 1 of 2 f)
- Training and Supervision of New Staff
Customer Service
Dyno Industries
1992.01 - 1996.07
- Shipping Documentation
- Coordination with transported and Shipping line
- Application of Shipping guarantees
- Schedule deliveries to Malaysia
- Co ordinate with warehouse on picking of materials for shipment
Education
Graduate Diploma of Logistic - Logistics
Singpaore Institute of Purchasing & Material Management
2007
Professional Certificate/NiTEC of Marketing, Marketing - undefined
Francis College ( Commercial
1982
Skills
- Top Skills
- Customs Declarant
- Attention to Detail
- Sales
- Conflict Resolution Techniques
- Customer Service Excellence
- New Hire Orientation
- Customer Service and Assistance
- Shipping and Receiving Understanding
- Write Reports
Languages
English
Bilingual or Proficient (C2)
Bahasa Malaysia
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Certification
- Certified Customs Declarant, Singapore customs since July 2015
Timeline
REGION CUSTOMER SERVICE
EVONIK (SEA) PTE LTD
2019.09 - 2023.07
Regional Customer Service Team Lead
Evonik (SEA) Pte Ltd
2014.04 - 2019.09
Material Planner
Evonik (SEA) Pte Ltd
2010.04 - 2014.04
Asia South Customer Service
Evonik (SEA) Pte Ltd
2000.09 - 2010.04
Customer Service Coordinator
Ciba Speciality Chemicals (S) Pte Ltd / Vantico Pte Ltd
1996.01 - 2000.07
Customer Service
Dyno Industries
1992.01 - 1996.07
Graduate Diploma of Logistic - Logistics
Singpaore Institute of Purchasing & Material Management
Professional Certificate/NiTEC of Marketing, Marketing - undefined
Francis College ( Commercial
- Certified Customs Declarant, Singapore customs since July 2015
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