Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTINE ONG

Summary

Experienced Receptionist with over 7 years of experience in Semiconductor Industry. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Senior Receptionist Cum Admin

ASM Technology Singapore Pte ltd
03.2015 - 04.2022
  • Improved operations through consistent hard work and dedication.
  • Participated in team-building activities to enhance working relationships.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used coordination and planning skills to achieve results according to schedule.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Collaborated with multi department to achieve results.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Resolved problems, improved operations and provided exceptional service.
  • Increased customer satisfaction by resolving enquiries issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Clinical Assistant

Niks Professional Pte Ltd
04.2011 - 03.2015
  • Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
  • Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
  • Taught patients about medications, procedures and care plan instructions.
  • Assisted patients with basic care needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Equipped patients with assistance required for basic care.
  • Assisted with patients, supported physical and emotional needs across multiple sites and locations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Called and faxed pharmacies to submit prescriptions and refills.

Tuition Coordinator

Edward Tuition
09.2009 - 03.2011
  • Increased customer satisfaction by resolving achoc issues.
  • Handled 50 calls per day to address customer inquiries and concerns.
  • Resolved problems, improved operations and provided exceptional service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Served customers and followed outlined steps of service.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Childcare Teacher

Daystar Child Development Pte Ltd
05.1997 - 12.2010
  • Organized small groups of children while transitioning to and from outdoor play.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Allowed for ample outdoor recreation time to support physical development.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Developed age-appropriate activities and programs for children 18 months to 3 years old.
  • Monitored students' academic, social and emotional progress and recorded in individual files.

Education

GCE 'O' Level

Ministry of Education
Singapore

Identify Your Role in Management - In-House Training

ASM Technology Singapore
Singapore

GP Assistant Course - In-House Training

Niks Maple Clinic
Niks Professional

Certificate in Psychology -

Singapore Positive Psychology
Singapore

Workplace Literacy

Skillfuture
Singapore

Workplace Literacy

Skillfuture
Singapore

Skills

  • Administration
  • Helpdesk administration
  • Workflow documentation
  • Confidential case documentation
  • Supporting Documentation
  • Contract administration

Timeline

Senior Receptionist Cum Admin

ASM Technology Singapore Pte ltd
03.2015 - 04.2022

Clinical Assistant

Niks Professional Pte Ltd
04.2011 - 03.2015

Tuition Coordinator

Edward Tuition
09.2009 - 03.2011

Childcare Teacher

Daystar Child Development Pte Ltd
05.1997 - 12.2010

GCE 'O' Level

Ministry of Education

Identify Your Role in Management - In-House Training

ASM Technology Singapore

GP Assistant Course - In-House Training

Niks Maple Clinic

Certificate in Psychology -

Singapore Positive Psychology

Workplace Literacy

Skillfuture

Workplace Literacy

Skillfuture

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