Christine Loh
Klang
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
23
23
years of professional experience
Work History
Bulk Sales Manager
Linde Malaysia Sdn Bhd
02.2024 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
PGP Sales Manager
Linde Malaysia Sdn Bhd
08.2018 - 01.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Senior Sales Specialist
Linde Malaysia Sdn Bhd
01.2016 - 08.2018
- Increased sales revenue by developing and implementing strategic sales plans and maintaining key client relationships.
- Exceeded quarterly sales targets through effective territory management and relationship building.
- Expanded customer base by identifying new business opportunities and conducting targeted prospecting efforts.
- Developed strong rapport with clients, resulting in increased repeat business and referrals.
- Negotiated and closed complex deals, ensuring alignment with both company objectives and client needs.
- Conducted market research to identify emerging trends and uncover new areas for growth potential.
- Optimized marketing materials for maximum impact when presenting offerings to potential clients.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Senior Sales Executive
Leeden Gases Sdn Bhd (formerly Known NIG Gases SB)
04.2013 - 12.2015
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Expanded market presence by identifying new business opportunities and successfully closing deals.
- Collaborated with cross-functional teams to develop innovative solutions that met customer requirements, resulting in higher customer satisfaction.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
Sales Executive
Leeden Gases Sdn Bhd (formerly Known NIG Gases SB)
02.2011 - 03.2013
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Expanded market share with strategic territory planning and targeted prospecting.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
Sales & Application Engineer
Nextech Sdn Bhd
07.2008 - 01.2011
- Boosted sales revenue by identifying and pursuing potential customers for company products.
- Developed and maintained strong relationships with clients, resulting in increased customer satisfaction and repeat business.
- Provided technical support to customers, addressing their needs and ensuring product performance met expectations.
- Streamlined sales processes by collaborating with internal teams to improve product offerings and enhance client communication.
- Generated new leads through targeted prospecting efforts, leading to a higher conversion rate of prospects into customers.
- Delivered engaging product demonstrations tailored to the unique needs of each client, showcasing the benefits of our solutions.
- Conducted market research to identify emerging trends, positioning our company as an industry leader in innovative solutions.
- Collaborated with cross-functional teams on product development projects, ensuring timely delivery of high-quality solutions.
- Created customized proposals for prospective clients, highlighting key differentiators and demonstrating value-added services.
- Optimized sales processes by leveraging data-driven insights to inform future strategies improving overall performance.
Associate Test Engineer 2
KLA Tencor (M) Sdn Bhd
02.2008 - 06.2008
- Improved test efficiency by implementing automated testing processes and tools.
- Enhanced product quality with thorough manual testing and identifying software defects.
- Collaborated closely with the development team to improve test coverage, leading to a more reliable product.
- Reduced testing time by designing and executing efficient test plans and strategies.
- Troubleshot issues discovered during testing, working closely with developers to resolve them quickly and effectively.
Senior Technician
Western Digital
01.2001 - 01.2008
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
- Enhanced team performance with the development and implementation of comprehensive training programs.
- Collaborated with cross-functional teams to successfully complete high-priority projects on time and within budget.
- Optimized processes by identifying areas for improvement and implementing innovative solutions.
- Assisted in the design and installation of advanced technology upgrades, resulting in increased productivity levels.
- Increased overall system reliability by implementing thorough preventive maintenance programs across all equipment lines.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Utilized strong analytical abilities to assess system performance data, identifying trends that informed future improvements initiatives.
- Served as a key point of contact between internal teams, customers, suppliers for technical inquiries or issue resolution needs.
- Performed rigorous testing on new products or components before deployment to ensure quality assurance.
Education
Bachelor of Engineering - Electrical & Engineering
University of Sunderland
Segi College Subang JayaHigher Diploma - Electrical & Electronics
Sedaya College
CherasDiploma - Electrical & Electronics
Federal Institute of Technology
CherasSkills
- Sales team training
- Pipeline Management
- Staff Management
- Territory sales management
- Revenue Forecasting
- Strategic account development
- Performance Management
- Solution selling
- Lead Generation
- Client Relationship Management
- Sales Coaching
- Risk Mitigation
- Sales Presentations
- Marketing strategy
- Sales strategy development
- Advanced Salesforcecom user
- Business development and planning
- Persuasive Negotiations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Achieving the sales KPI annually
- Resolved product issue through consumer testing.
Personal Information
- Age: 44 years
- Gender: Female
- Nationality: Malaysian
Reading, Jogging & Playing Chess
I love reading and jogging on my free time. Playing chess since at very young age. Represented school, state and country playing chess.
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Chinese (Cantonese)
Intermediate (B1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Bulk Sales Manager
Linde Malaysia Sdn Bhd
02.2024 - Current
PGP Sales Manager
Linde Malaysia Sdn Bhd
08.2018 - 01.2024
Senior Sales Specialist
Linde Malaysia Sdn Bhd
01.2016 - 08.2018
Senior Sales Executive
Leeden Gases Sdn Bhd (formerly Known NIG Gases SB)
04.2013 - 12.2015
Sales Executive
Leeden Gases Sdn Bhd (formerly Known NIG Gases SB)
02.2011 - 03.2013
Sales & Application Engineer
Nextech Sdn Bhd
07.2008 - 01.2011
Associate Test Engineer 2
KLA Tencor (M) Sdn Bhd
02.2008 - 06.2008
Senior Technician
Western Digital
01.2001 - 01.2008
Bachelor of Engineering - Electrical & Engineering
University of Sunderland
Higher Diploma - Electrical & Electronics
Sedaya College
Diploma - Electrical & Electronics
Federal Institute of Technology
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