CHRISTINE JIANG

Responsibilities:

(a) Documentation Management:

• Manage and control all project documentation, ensuring accuracy, quality, and integrity.
• Develop, maintain, and update document control systems and procedures.
• Maintain document archives - Both electronic & Hard Copy while ensuring all records-management activities adhere to good practices, policies, and legal requirements.
• Used Kofax Power PDF Advanced, Box, and Basecamp for document management and enhancements.
• Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
• Provided support for document controls and worked with contract documents.
• Generate various document control reports as and when required (e.g. weekly report)

(b) Compliance and Standards

• Ensure all documentation complies with company and regulatory standards.
• Maintain document control logs and registers.

(c) Support:

• Act as a point of contact for document control queries and issues.

(d) Reporting and Tracking

• Prepare regular reports on document control status and activities.
• Track and monitor the progress of document submissions and approvals.
• Provide administrative support to project team.
• Undertook various other functions and responsibilities as may be assigned from time to time.

Reason of leaving the job:

Feeling undervalued in my current role.

Last salary: SGD4,700.00

Expected Salary: SGD5,000.00

Earliest availability date: 3-week notice

Availability date on and after 03 July 2025: 1 month notice

Responsibilities:

• Perform all administrative support to Project Team, in current project:
• Sub-Contract for The Supply of Management’s Superintendence, Site Supervision, Labour, Materials, Machinery, Equipments, Tools, All Other Ancillary Accessories, Consumables, etc., to Execute/Complete the Electrical Works for Coarse Screen Shafts, Odour Control Facility and Influent Pumping Stations for Tuas Water Reclamation Plant Contract 2A – Influent Pumping Stations
• Reporting to Project Manager
• Job training provided in HQ from Accounts Dept, Purchasing Dept and Project Administrator
• To raise materials requisition and visitor pass registration, for processing
• Undertook various other functions and responsibilities as may be assigned from time to time.

Reason of leaving the job:

My current specialist role in Project Documentation lacks apparent opportunities for professional advancement.

Last salary: SGD4,600.00

Responsibilities:

• Perform all administrative support to Project Team, in project:

(Main-contract) CR152 – (LTA) Signalling System & Platform Screen Doors for Cross Island Line

• Provided essential administrative support to the Project Team, contributing to the successful execution of projects such as:

(Main-contract) C1292 – (LTA) Signalling System for The Boonlay Extension

(Main-contract) C1321 – (LTA) Signalling Interface for HHPSD

(Main-contract) C1592 – (LTA) Signalling System for JEMP and NSLE

(Sub-contract) Thales C1652B Supply

(Sub-contract) C46148 Thales C1652B Supply

(Sub-contract) C46149 Thales Signals

(Main-contract) C1752 – (LTA) Signalling Addition & Alteration Works at UPD & BSD

(Main-contract) C1756 - (LTA) BSD A&A Works to Existing Workshop

(Sub-contract) C46150 Thales Relays

(Sub-contract) Toshiba - Siemens Train

(Sub-contract) T252 GE TSL Signalling (Alstom)

(Sub-contract) 152C - TNM, SIM & Changi Mega Depot

(Sub-contract) C46150 Thales Relays

(Sub-contract) Thales- Canberra

(Sub-contracts) SMRT

• Established metrics-driven performance evaluations for the Document Control department, fostering a culture of continuous improvement among team members.
• Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
• Monitored due dates and deadlines and worked to submit all documents on time or early.
• Facilitated seamless transitions between project phases through meticulous record-keeping and clear communication with stakeholders.
• Initiated process improvements within the Document Control department by analyzing workflows and streamlining tasks where needed for greater overall efficiency.
• Maintained organized and efficient document flows by using excellent planning and multitasking skills.
• Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
• Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
• Provided ongoing support to project managers through effective communication channels and prompt response times regarding document-related inquiries or issues.
• Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
• Provided support for document controls and worked with contract documents.
• Prepared documents for projects in accordance with project manager, team, or client specifications.
• Assisted in continuous improvement activities while developing and maintaining resulting documents.
• Managed sensitive information with strict confidentiality protocols, ensuring data security and protecting company interests.
• Liaised with project teams, vendors and third parties on documentation flow, handover, and project close-out.
• Created project control documentation to support needs of important projects.
• Converted documents from one application to another.
• Reviewed document management protocols and user activities against internal records policies and document management standards.
• Carefully reviewed all documents and reports for completeness and accuracy.
• Created and maintained user accounts and properly routed documents for approval and training.
• Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
• Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
• Used PDF Exchange, and Sharepoint for document management and enhancements.
• Maintained version control of critical documents, ensuring that project teams always had access to the most up-to-date information possible during collaboration efforts.
• Scanned, filed and transmitted various documents and adhered to digital filing procedures.
• Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
• Transmitted documents, organized revisions and tracked changes.
• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
• Resolves document control issues and conflicts.
• Undertook various other functions and responsibilities as may be assigned from time to time.

Reason of leaving the job:

I am interested in exploring opportunities for a change in my working environment, where I can continue to apply my specialization in project documentation.

Last salary: SGD4,506.00

Achievements:

• Actively participated in User Acceptance Testing (UAT) within the in-house systems environment.
• Assisted in the systematic archiving of legal documentation.
• Played a role in the department committee focused on employee welfare initiatives.
• Took part in the process of liaising with the HR Administration Department to facilitate stationary purchasing orders for the department.

Responsibilities:

Monitoring & Control

• Involved in the complete setup process for new facility accounts and the accurate entry of client data.
• Managed the full cycle of new loan drawdowns and the subsequent rollover processes.
• Handled the placement of new deposits and the rollover of existing deposits, differentiating between those directly linked to loan facilities and standalone placements.
• Maintained communication with agent banks to obtain confirmation upon receipt of all incoming funds, including principal repayments, interest payments, due fees, and other relevant amounts.
• Implemented a system for monitoring scheduled partial principal repayments and proactively following up on their timely receipt.
• Exercised control over the Earnings and Retention accounts, ensuring accurate monitoring and reconciliation.
• Conducted regular monitoring and precise calculations of fees payable by clients and the Facility Agent, followed by diligent follow-up for collection.
• Oversaw the collection of all necessary security documentation related to loan facilities and earnings/retention accounts maintained with the bank, ensuring thorough verification.
• Developed and maintained comprehensive checklists to ensure the proper and secure safekeeping of all security documentation.
• Acted as a point of contact with Relationship Managers and/or directly with clients to facilitate the collection of required insurance policies.
• Created detailed checklists to ensure adequate insurance coverage for the total outstanding balance of loans.
• Was involved in the full process of drafting and issuing Letter of Offers for both Commercial and Consumer loan applications.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Proofread and edited documents for accuracy and grammar.
• Executed various daily operational tasks as directed by supervisors.
• Responded to and resolved general inquiries and requests for information from both internal bank departments and external clients.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Boosted employee morale by addressing concerns promptly and fostering a positive work environment.

Management Reporting

• Updated reports, managed accounts, and generated reports for company database.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
• Undertook various other functions and responsibilities as may be assigned from time to time.

Receptionist duties (in Year 2005 and 2006)

• Answered and directed all incoming telephone calls, addressed general enquiries, and accurately recorded and distributed messages.
• Welcomed visitors with prompt and courteous service, identified their purpose, and directed them to the correct person or location.
• Scheduled and managed the reception relief roster, maintaining the sign-in and out log for coverage.
• Processed all incoming and outgoing mail and packages, including local and international postage and courier services.
• Regularly checked and ensured the neat arrangement of furniture and phones in meeting rooms and the reception seating area.
• Maintained a clean, organized, and welcoming reception environment always.
• Provided support to HR and managers by arranging refreshments for visitors as required.

Reason of leaving the job:

I am seeking roles that offer opportunities for learning and development with a reduced need for overtime.

Last salary: SGD2,705.00

Achievements:

• Actively participated in User Acceptance Testing (UAT) within the in-house systems environment.

Responsibilities:

• Drafting and issuing Housing Loan Letters of Offer and Supplementary Letters of Offer.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
• Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
• Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
• Promoted a culture of continuous improvement by actively participating in process review initiatives, sharing insights/feedback for refining existing workflows practices.
• Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
• Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
• Exceeded performance metrics consistently by staying organized, managing multiple priorities simultaneously without sacrificing quality of work delivered.
• Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.
• Provided administrative support during peak periods or absences of key personnel; adapted quickly to changing demands without compromising productivity levels across various teams/departments within the organization.
• Coordinated with team members to ensure timely completion of assigned tasks, addressing any bottlenecks/barriers proactively – driving smooth daily operations within the department unit.
• Reduced processing time for customer requests by effectively prioritizing tasks and delegating responsibilities.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Edited and proofread documents for accuracy and completeness.
• Undertook various other functions and responsibilities as may be assigned from time to time.

Reason of leaving the job:

I'm looking for positions that provide avenues for professional development and a more demanding and stimulating workload.

Last salary: SGD1,600.00