Christina Wee Qiying
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding services for every client. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Relationship Manager
Goldbell Financial Services Pte Ltd
06.2016 - Current
- Worked with clients to address and respond to client and partnership management issues.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Gave exciting presentations to prospects and leads in effort to build business opportunities.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Designed and maintained financial models to identify and measure risks.
- Conducted financial due diligence on potential investments and acquisitions.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Utilized financial software to prepare consolidated financial statements.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Supported financial director with special projects and additional job duties.
- Developed strategic plans for day-to-day financial operations.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Worked with bank partners to maximize sales efforts to business customers and cross-sell other products and services.
Sale Executive
Konica Minolta Business Solution Pte Ltd
01.2014 - 12.2014
- Handle all customer sales and inquiries Maximizes sales through Canvassing and cold calling Doing listing, PowerPoint presentation and proposal for customer Coordinate with marketing department on promotions Work efficiently as a team to meet sales target
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
Telesales
OCBC
05.2013 - 12.2013
- Balance Transfer Handle all customer sales and inquiries by telephone and maximizes sales through cross-selling of banking products Do entry on banking system.
- Coordinate with marketing department on promotions Work efficiently as a team to meet sales target
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
Freelance Swimming Instructor
07.2008 - 05.2013
- Swimming instructors enrich in the lives and development of the students
- Giving unlimited amount of energy and a never-ending smile to student of all ages
- Endless patience in teaching them the essential swimming skill of Bronze, Silver and Gold certificate.
Admin Executive
Wan Tai and Company Pte Ltd
08.2006 - 06.2008
- Provide secretarial and administrative support to the Director Prepare bank documents for Telegraphic Transfer, LC and financing invoice Handle payment in debit and credit notes Data entry and updating of databases Handle insurance for import shipment Maintain efficient filing and tracking systems In-charge of the attendance and leave for staff of the company Handle invoices
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Scheduled appointments and meetings for director, organized materials and prepared rooms.
Receptionist
Wellness Village Spa
01.2006 - 07.2006
- Handle all reservations or inquiries by telephone and fax Maximizes sales through cross-selling of spa products Act upon reservation related tasks and attending to customers Coordinate with marketing department on promotions Stock taking Cashier Filing and other ad-hoc duties
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
PSLE
06.2005 - 12.2005
GCE
Canossa Convent Primary School
01.1992 - 01.1997
Education
Diploma - Business Management
SMA Institute
2012
GCE - undefined
St Anthony Canossian Secondary School
2002
Skills
- Computer Literacy
- Financial Management
- Networking
- Promotions and Marketing Strategies
- Product and Service Knowledge
- Presentation Skills
- Building Key Relationships
- Effective Communication
- Social Orientation
- MS Word / MS Excel / MS PowerPoint
Websites
Additional Information
- Driving License: , Class 3
Certification
- Certificate in motor insurance for motor dealer, Singapore College of insurance - 22/11/2016
Languages
Chinese (Cantonese)
English
Chinese (Mandarin)
Timeline
Senior Relationship Manager
Goldbell Financial Services Pte Ltd
06.2016 - Current
Sale Executive
Konica Minolta Business Solution Pte Ltd
01.2014 - 12.2014
Telesales
OCBC
05.2013 - 12.2013
Freelance Swimming Instructor
07.2008 - 05.2013
Admin Executive
Wan Tai and Company Pte Ltd
08.2006 - 06.2008
Receptionist
Wellness Village Spa
01.2006 - 07.2006
PSLE
06.2005 - 12.2005
GCE
Canossa Convent Primary School
01.1992 - 01.1997
Diploma - Business Management
SMA Institute
GCE - undefined
St Anthony Canossian Secondary School
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