Christina P

Projects worked: Tateandlyle & Primient

Tools used: Ayehu NG and Solarwinds

Responsibilities:

• Implemented End to End IT Process Automation (ITPA).
• Worked on Integrating Ayehu NG with Active Directory, Service Now and Solarwinds.
• Also integrated Solarwinds with Service Now.
• Handled automated incident management.
• Handled automated request fulfillment for Active directory user management and computer management.
• Used Excel automation for repetitive Excel data entry, appending and for comparing columns.
• Created multiple Knowledge base articles for the team.
• Experience in staging and deploying the automation solution into test and production environments.
• Worked to fix assigned bugs and efficiently handled monitoring of audit logs for any process failures.
• Maintained several ITPA bots as batch processes on daily basis and ensure quality and high performance.
• Analyzed the feasibility of existing process suitable for automation.
• Worked with Service desk team for Production Support.