Summary
Overview
Work History
Education
Skills
Selfdevelopmentcertification
Nricno
Languagespoken
Languagewritten
Personal Information
Personalemail
References
Languages
Timeline
Generic
CHRISTINA DASS

CHRISTINA DASS

Kl

Summary

To strive for excellence in leading, managing and developing my career goals in a well-established organization that is able to utilize and further enhance the skills and experience that I have gained and innovations. I am very mobile and shall accept every style of management and are ready for changes. I am not afraid to be taught and told for the betterment of me. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Senior Operation Executive

Mariteam Transport Services Pte. Ltd
07.2023 - Current
  • Facilitated seamless integration of acquired businesses into existing structures while minimizing disruption to ongoing activities.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Managed budget planning, forecasting, and analysis activities for more informed decision-making processes and better financial stewardship.
  • Spearheaded cost-saving initiatives by analyzing expenses, uncovering areas of potential reduction, and developing targeted action plans.
  • Managed cross-functional teams to achieve project goals on time and within budget constraints.
  • Delivered consistently high-quality customer service experiences by driving adherence to best practices throughout all aspects of operation management.
  • Ensured strict compliance with industry regulations through diligent monitoring and timely updates to policies and procedures.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Streamlined operations to maximize business efficiency and profits.
  • Coordinated with stakeholders across various departments to align strategic priorities with operational realities effectively.

Operation Executive

Kim Transport Solutions Pte Ltd
02.2023 - 07.2023
  • Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
  • Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
  • Coordinated logistics activities, ensuring timely delivery of products and services to clients.
  • Managed cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through timely communication and effective issue resolution.
  • Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Collaborated on operational support tasks to achieve common goal.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Traffic Coordinator

BHS Kinetic Pte Ltd
10.2022 - 01.2023
  • Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
  • Built project timelines, team delegation plans and provided instructions for task completion.
  • Created work schedules and project management plans organization-wide to maintain efficiency and timeliness.
  • Communicated deadlines and established benchmarks for incremental departmental success.
  • Coordinated broad-scale revisions to deficiencies in team productivity.
  • Continuously monitored market trends in order to identify potential challenges or opportunities within the transportation industry.
  • Conducted regular audits of carrier performance, fostering continuous improvement in service quality.
  • Enhanced on-time deliveries with effective communication between drivers, dispatchers, and customers.
  • Maintained accurate records for shipments, including tracking numbers and delivery statuses, ensuring timely updates to relevant stakeholders.
  • Improved traffic flow by implementing efficient routing strategies and coordinating with various departments.
  • Established strong relationships with vendors, enabling successful negotiation of cost-effective rates for services rendered.
  • Contributed towards environmental sustainability initiatives by promoting the use of eco-friendly transportation options and reducing overall carbon footprint.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Conducted research to address shipping errors and packaging mistakes.

Cashier

Cheers
08.2022 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Worked with floor team and managers to meet wide range of customer needs.

Senior Operation Executive

FreightWatch G Patomotoh Security Services Sdn Bhd
06.2018 - 01.2021
  • Responsible for effectively managing overall day-to-day Operations
  • Conduct security and safety risk assessment surveys of assignments
  • Assist with recruitment and selection of security personnel
  • Conduct OJT training for new recruits and conduct SOP briefings
  • Assist payroll-key in attendance, advance (OBMS system)
  • Attend monthly meetings to ensure smooth running of operations and KPI’s
  • Manage and review security procedures.

GM of Operation Department

Enforce Security Sdn Bhd
10.2017 - 06.2018
  • Assist to develop and implement security policies and procedures necessary for protecting company assets against theft
  • Design and educate employees on emergency response action
  • Recruit, orient, and train security personnel on appropriate security rules and procedure
  • Develop and enforce security protocols, policies, and procedures necessary for safeguarding lives and property
  • Prepare and control the budget for security operations to ensure delivery of high-quality security services
  • Oversee the coordination of staff during an emergency situation
  • Assign guard duties to security personnel to ensure effective distribution of workload
  • Keep track of incidents in order to evaluate them and recommend a course of action
  • Oversee the installation of safety alarms within and around building premises
  • Schedule shift patrol to ensure a building/property is guarded at all times
  • Implement safety and health policies and procedures to protect employees against workplace hazards
  • Develop and manage the processes for securing classified and sensitive information
  • Set up key controls on company equipment and facility to limit access to restricted property
  • Order the supply of security tools and equipment required in carrying out security operations
  • Prepare and present reports of incidents and ways to limit reoccurrence
  • Liaise with public law enforcement agencies and fire department
  • Oversee the planning and coordination of security operations during high-risk events.

Operation Manager

Rapid Security Services Sdn Bhd
02.2015 - 09.2017
  • To manage and provide effective leadership to the security team and ensure that resources are appropriately and effectively allocated to key areas of work
  • All training needs are identified and processed promptly
  • Performance reviews are undertaken within the set timescale
  • Performance and attendance issues are addressed in a timely manner in accordance to policies and procedures
  • To devise rosters as per requirement and liaise with the Operations personnel on implementation
  • Act as focal point for any investigations involving security, to prepare reports and note on follow-up action
  • On call on a 24hrs x 7 day’s basis for any emergencies
  • Maintain the security team training plans are up to date for all security staff and to test their knowledge of procedures regularly
  • Monthly need to visit 2 branches.

Operation Executive

Khidmat Jujur Security Sdn Bhd
12.2013 - 02.2015
  • Oversee the administration and operation of the security officers and security equipment
  • Ensure all security staff are properly trained and equipped to manage potential issues
  • Prepare rosters for deployment and assist security officers
  • Assist with monthly security meetings.

Operation Head

FreightWatch G Patomotoh Security Services Sdn Bhd
01.2010 - 11.2013
  • Collaborating with department managers to determine security needs
  • Planning and implementing comprehensive security strategies
  • Supervising, recruiting, and training security personnel
  • Gathering security intelligence and implementing preventative measures
  • Developing work schedules, allocating tasks, and monitoring personnel performance
  • Coordinating responses to emergencies and alarms, as well as compiling incident reports
  • Preparing surveillance equipment maintenance schedules and facilitating repairs in a timely manner
  • Keeping abreast of new technologies and advancements in security services
  • Ensuring compliance with company policies and security industry regulations
  • Responsible for effectively managing overall day-to-day Operations
  • Conduct security and safety risk assessment surveys of assignments
  • Assist payroll-key in attendance, advance (OBMS system)
  • Attend monthly meetings to ensure smooth running of operations and KPI’s
  • Manage and review security procedures.

Logistics Clerk

Mahkota Technologies Sdn Bhd
12.2004 - 10.2009
  • Prepare products for shipment, including packing and labeling
  • Create and validate product workflow from origin to customer
  • Check in and unload incoming products
  • Order and stock supplies, including maintaining inventory and organizing warehouse
  • Work with customers, vendors, and carriers to identify and resolve timing, condition, or other issues.

Admin cum PA for Unit Manager

Hong Leong Assurance
06.2002 - 11.2004
  • Manage the personal assistant function for Director
  • Manage and handle Director’s business trip, travels, personal arrangements, etc
  • Oversee and manage the Administrative function of the organization and the team
  • Administrative portfolio covers office maintenance, office supplies, front office services, copier and fax services, dispatch and courier services, company driver matters, refreshment and cleaning services, documents, mail movements, building administrative, office security and safety matters
  • Monitor and handle all company car road tax, insurance, summon
  • Oversee and handle staff travel arrangement – transportation and accommodation
  • Organize festive season hampers or initiative
  • Oversee service agreements/contract and ensure compliance and validity
  • Responsible for Admin budget and expenditure monitoring
  • Prepare relevant reports as required
  • Maintain a positive and productive work environment in the Admin team
  • Manage team development, issues, and discipline
  • Any other task or project assigned from time to time.

Education

SIJIL PELAJARAN MALAYSIA (SPM) -

SEKOLAH MENENGAH KEBANGSAAN VIVEKANANDA KL
01.2001

Skills

  • Excellent hands-on skills in MS Office – Word, Excel, PowerPoint, and Internet Internal Quality Auditor
  • Attitude to learn and grasp new concepts
  • Hardworking, quick learner and very ambitious to achieve organizational goal and objectives
  • Have great personality and enjoy participating in extra-curricular activities
  • Possess the right technical and soft skills including management
  • Able to work under pressure
  • Able to work independently with no/minimum supervision Committed and dedicated team player
  • Able to communicate to all levels of staff and maintain a good working relationship
  • Enthusiastic, a fast learner and always willing to learn
  • Able to multitask, work under tight schedules and meet required deadlines
  • Excellent customer service skills
  • Operational Excellence
  • Operational leadership
  • Operations Oversight
  • Customer Relations
  • Teamwork and Collaboration

Selfdevelopmentcertification

  • ISO 9001:2015, 2019
  • ISO Safety, 2019
  • CSG, 2019

Nricno

840225105906

Languagespoken

Bahasa Malaysia, English & Tamil

Languagewritten

Bahasa Malaysia and English

Personal Information

  • Place of Birth: GH Kalng
  • Expected Salary: $3500.00
  • Ethnicity: Indian
  • Date of Birth: 02/25/84
  • Gender: Female
  • Marital Status: Single
  • Religion: Christian

Personalemail

christinadass.kjs@gmail.com

References

  • Latha Perumal, Executive, HR & Admin, 0126843845
  • Datuk Krishnan, Executive Director, 0167336263
  • Sulogini Balan, GM Accounts & Admin Dept, 0162205651
  • Nurul Athika, CEO, 0162811968
  • Feroz , Manager , +6581890025

Languages

Tamil
Intermediate (B1)
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Senior Operation Executive

Mariteam Transport Services Pte. Ltd
07.2023 - Current

Operation Executive

Kim Transport Solutions Pte Ltd
02.2023 - 07.2023

Traffic Coordinator

BHS Kinetic Pte Ltd
10.2022 - 01.2023

Cashier

Cheers
08.2022 - 09.2022

Senior Operation Executive

FreightWatch G Patomotoh Security Services Sdn Bhd
06.2018 - 01.2021

GM of Operation Department

Enforce Security Sdn Bhd
10.2017 - 06.2018

Operation Manager

Rapid Security Services Sdn Bhd
02.2015 - 09.2017

Operation Executive

Khidmat Jujur Security Sdn Bhd
12.2013 - 02.2015

Operation Head

FreightWatch G Patomotoh Security Services Sdn Bhd
01.2010 - 11.2013

Logistics Clerk

Mahkota Technologies Sdn Bhd
12.2004 - 10.2009

Admin cum PA for Unit Manager

Hong Leong Assurance
06.2002 - 11.2004

SIJIL PELAJARAN MALAYSIA (SPM) -

SEKOLAH MENENGAH KEBANGSAAN VIVEKANANDA KL

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