Christian Rei B. Sta Maria
Singapore
Summary
Results-driven customer service professional with a strong background in hospitality and problem-solving. Proven ability to manage guest requests and enhance satisfaction through prompt and courteous service. Skilled in multitasking and maintaining high standards of cleanliness and presentation. Demonstrated expertise in order accuracy, prompt service, and ensuring customer satisfaction. Committed to team collaboration and adaptability to changing needs, with a friendly and approachable demeanor. Seeking a customer service management position to utilize people skills and experience in initiating expanded customer services, ultimately increasing the company's sales productivity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
In Room Dining/Room Service Server
Ritz Carlton Millenia
03.2023 - Current
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Demonstrated initiative in assisting colleagues during peak periods, fostering an atmosphere of teamwork.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Verified accuracy and quality of orders before delivery.
- Kept work environments, equipment and trays clean and sanitized for guests.
Assistant Manager
Royal Cuisine Group Pte. Ltd.
03.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
JioJio Pte. Ltd.
08.2019 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Teamin Pte. Ltd.
04.2016 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Supervisor
Teamin Pte. Ltd.
12.2014 - 04.2016
Service Staff
Teamin Pte. Ltd.
10.2011 - 12.2014
Service Staff
Teamin Pte. Ltd.
12.2009 - 06.2010
Service Staff
Pin Pin Bakeshop and Restaurant Corporation
10.2008 - 02.2008
Education
Bachelor of Science - Hospitality Management
Baliuag University
Baliuag, Bulacan01.2010
Notre Christi Academy of the Philippines
Poblacion, Bustos, Bulacan01.2006
Vicris School
Tibag, Baliuag, Bulacan01.2002
Skills
- Computer Literate
- Basic Culinary Skills
- Front Office Skills
- Strong customer service
- Problem-solving
- Patience and tolerance
- Professional attitude
Certification
I hereby certify that the above information's are true and correct to the best of my ability and knowledge.
On The Job Trainings
- Teamin Pte. Ltd. (Singapore), Ministry of Food (Service Staff), Ang Mo Kio Hub / Suntec City Hall, Singapore, 12/10/09, 06/11/10
- Pin Pin Bakeshop and Restaurant Corporation, Goldilock's Restaurant (Service Staff), San Fernando, Pampanga, Philippines, 10/22/07, 02/18/08
Seminars Trainings Attended
- Managerial and Leadership Program, Teamin, 07/01/14, Singapore
- WSQ 'Follow Food and Beverage Safety and Hygiene Policies and Procedures', Xprienz Pte Ltd, 10/11/11, Tampines, Singapore
- Tourism in Fort Ilocandia, Ilocandia Tour, 09/27/08 - 09/29/08, Sava Hotel, Ilocos Norte, Philippines
- Front Office Training Seminar, Holiday Inn Hotel, 08/23/06, Clark Pampanga, Philippines
- Front Office and Housekeeping Seminar, Tagaytay Country Hotel, 09/28/07, Tagaytay City
Awards
Best Service Award 2016 (Outstanding Performance), Ministry of Food, Dinner and Dance, Marriott Hotel Singapore, 09/19/16
Personal Information
- Age: 35
- Place of Birth: Cabanatuan
- Place of Birth: Nueva Ecija
- Height: 5'10
- Weight: 170 lbs
- Passport Number: P6947966B
- Date of Birth: 11/18/89
- Gender: Male
- Marital Status: Married
- Religion: Roman Catholic
Timeline
In Room Dining/Room Service Server
Ritz Carlton Millenia
03.2023 - Current
Assistant Manager
Royal Cuisine Group Pte. Ltd.
03.2022 - 12.2022
Assistant Manager
JioJio Pte. Ltd.
08.2019 - 12.2021
Assistant Manager
Teamin Pte. Ltd.
04.2016 - 02.2019
Supervisor
Teamin Pte. Ltd.
12.2014 - 04.2016
Service Staff
Teamin Pte. Ltd.
10.2011 - 12.2014
Service Staff
Teamin Pte. Ltd.
12.2009 - 06.2010
Service Staff
Pin Pin Bakeshop and Restaurant Corporation
10.2008 - 02.2008
Notre Christi Academy of the Philippines
Vicris School
Bachelor of Science - Hospitality Management
Baliuag University
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