Christiano Wong
Summary
Dynamic Assistant Manager with a proven track record at Creates Restaurants Asia Pte Ltd, excelling in customer service and team leadership. Enhanced operational efficiency and boosted employee morale through effective training and recognition programs. Skilled in money handling and problem-solving, contributing to improve customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Creates Restaurants Asia Pte Ltd
05.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Diploma - Tourism And Hotel Management
UCSI UNIVERSITY SARAWAK CAMPUS
Kuching Sarawak 07.2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Team building
- Operations management
- Customer relations
- Time management
- Recruiting and interviewing
- Sales strategies
- Orientation and training
- Sales reporting
- Cost control
- Business development
- Multitasking and organization
- Team collaboration
Languages
Chinese (Cantonese)
Elementary (A2)
Chinese (Mandarin)
Advanced (C1)
English
Upper intermediate (B2)
Malay
Elementary (A2)
Timeline
Assistant Manager
Creates Restaurants Asia Pte Ltd
05.2020 - Current
Diploma - Tourism And Hotel Management
UCSI UNIVERSITY SARAWAK CAMPUS
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