Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Software
Certification
Interests
Timeline
Hi, I’m

Christian Lina Ang

Christian Lina Ang

Summary

Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 10 years of related experience and superior planning and time management abilities.

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

21
years of professional experience
13
years of post-secondary education
4
Certification
3
Languages

Work History

Singapore Institute of Hospitality

Adjunct Trainer
05.2025 - Current

Job overview

  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Collaborated with subject matter experts to create accurate training content.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.

Innoquest Diagnostics Pte Ltd

Office Manager cum Executive Secretary
12.2021 - 04.2024

Job overview

  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Power-Pack Network International Pte Ltd
Singapore

Sales Manager
06.2019 - 12.2021

Job overview

  • Generate leads, customer service, and support logistic (as and when required).
  • Sales presentations to a range of prospective clients. Determine pricing schedules for quotes, promotions and engage in negotiations with clients.
  • Prepare weekly and monthly reports.
  • Coordinating sales efforts with marketing programs.
  • Visit clients and potential clients to evaluate needs or promote products and services.
  • Maintaining client records.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

ECON Careskills Training Centre

Head of Training/Business Manager
01.2011 - 12.2014

Job overview

  • Company Overview: subsidiary of ECON Healthcare aka China Healthcare
  • Oversee and supervise the training subsidiary of public listed healthcare organization.
  • Align with the goals of the company and report to group chairman directly.
  • Work closely with various business unit heads and stakeholders.
  • Budget planning for business unit.
  • Develop new training curriculum from scratch. Conduct training for both trainers and learners.
  • Successful tender of MOM Settling-in Programme for newly arrived domestic helpers in Singapore.
  • Set up 2 MOM approved training centres for foreign domestic helpers within tight deadline of 2 months.
  • Develop growth strategies and plans.
  • Increasing client base. Manage and retain relationships with existing clients.
  • Research business opportunities and viable income streams. Write business proposals.
  • Identify and map business strengths and customer needs.
  • Subsidiary of ECON Healthcare aka China Healthcare

Raffles Business Institute

Business Consultant
10.2009 - 12.2010

Job overview

  • Marketing of CEO training programme and networking events to C-executives.
  • Organize CEO training courses and networking events in Singapore and Malaysia.
  • Recruitment of Sales Staff and Conduct Training for Sales Staff.
  • General HR duties - including Payroll.

Naseba Group
Monaco/Singapore/Shanghai

General Manager
01.2005 - 09.2009

Job overview

  • Managed daily office operations (Administration, HR, IT systems) in Monaco/Singapore/Shanghai.
  • Promoted after 6 months in Singapore branch office to manage executive office at Monaco. Travel frequently to attend meetings at Shanghai and London, and to train new office managers in branch offices globally.
  • Lead team of auditor and lawyer to set up Joint Venture in Shanghai. Assisted Group Financial Controller to liaise with lawyer, auditor and external accountant and ensure business operations comply with the rules and regulations of local authorities.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Education

Institute of Adult Learning (IAL)

WSQ Advanced Certificate Learning & Performance (ACLP) v1
01.2023 - 12.2023

University Overview

University of Oxford

Executive Secretary’s Diploma from Office Planning & Control, Information Technology Management, Case Study 1 & Administration Data & Information

University Overview

National University of Singapore

First B.Sc Exam from Chem, Biology, Physics, Maths

University Overview

Raffles Junior College

GCE A Level from Triple Science – Distinctions in Chinese Language, Chemistry and Maths C, Credits in General Paper, Biology and Physics

University Overview

RJC Library Service Award

Raffles Girls Secondary School

GCE O Level from Distinctions in English, Chinese Language, Chemistry, History and A & E Maths, Credits in Malay, Literature and Physics

University Overview

  • Foreign Language Centre Book Prize – Malay as Second Language
  • RGS Merit Award (Chinese Orchestra)

Singapore College of Insurance
Singapore

CMFAS Modules 5, 9, 9A, BCP, PGI & Health Insurance from MAS requirement for Financial Advisory
01.2013 - Current

University Overview

  • Continuing education in SCI and Financial Planner (HSBC Life)

Certificate of Attendance for Risk Management from BizSafe Level 2

University Overview

Certificate of Attendance for Communicating in Sign Language from Basic

University Overview

Microsoft Outlook/Word/Excel/Powerpoint from Intermediate

University Overview

Skills

Interpersonal Management

Accomplishments

Accomplishments
  • Facilitated nine (9) customized workshops on Customer Service Leadership Programme for Client Services Team (39pax), 05/01/22
  • Successful corporate meeting event planning and management for Oldendorff Chartering Meeting for more than 150 senior chartering managers and executive directors and oversee the expansion plan and office renovation works for smooth move transition to new office space from 15,000sqft at The Central, Clarke Quay to 18,000sqft at One George Street.
  • Settling-In Programme (SIP) 1-day compulsory training for newly arrived domestic helpers within three (3) months - from courseware design, tender preparation, bidding presentation at MOM to setting up of two (2) training centres at Yio Chu Kang and Aljunied area from scratch in two (2) months and demonstrating facilitation for first training of newly arrived Indonesian domestic helpers in Bahasa Indonesia.
  • Key representative for Naseba (Monaco) in Shanghai Joint Venture and overall in charge of recruitment and training of office managers for Naseba global offices and Shanghai JV.

Personal Information

Personal Information
Nationality: Singaporean

Software

Powerpoint, Excel, Word, Canva, ChatGPT

Certification

ACLP v1

Interests

Swimming, dancing, singing & reading

Timeline

Adjunct Trainer
Singapore Institute of Hospitality
05.2025 - Current
Institute of Adult Learning (IAL)
WSQ Advanced Certificate Learning & Performance (ACLP) v1
01.2023 - 12.2023
Office Manager cum Executive Secretary
Innoquest Diagnostics Pte Ltd
12.2021 - 04.2024

ACLP v1

11-2021
Sales Manager
Power-Pack Network International Pte Ltd
06.2019 - 12.2021
Singapore College of Insurance
CMFAS Modules 5, 9, 9A, BCP, PGI & Health Insurance from MAS requirement for Financial Advisory
01.2013 - Current
Head of Training/Business Manager
ECON Careskills Training Centre
01.2011 - 12.2014
Business Consultant
Raffles Business Institute
10.2009 - 12.2010
General Manager
Naseba Group
01.2005 - 09.2009
University of Oxford
Executive Secretary’s Diploma from Office Planning & Control, Information Technology Management, Case Study 1 & Administration Data & Information
National University of Singapore
First B.Sc Exam from Chem, Biology, Physics, Maths
Raffles Junior College
GCE A Level from Triple Science – Distinctions in Chinese Language, Chemistry and Maths C, Credits in General Paper, Biology and Physics
Raffles Girls Secondary School
GCE O Level from Distinctions in English, Chinese Language, Chemistry, History and A & E Maths, Credits in Malay, Literature and Physics
Certificate of Attendance for Risk Management from BizSafe Level 2
Certificate of Attendance for Communicating in Sign Language from Basic
Microsoft Outlook/Word/Excel/Powerpoint from Intermediate

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Christian Lina Ang