Christian Frank

• Reduced operational risks while organizing data to forecast performance trends.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Assisted in recruiting, hiring and training of team members.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Assuming overall responsibility for a wide range of operational departments, including Workshop, Warehouse, Procurement, Logistics, Field Service Technicians, Facility and Office Management.

• Ensuring that service quality and productivity metrics are met.

• Maintaining a strong focus on safety, quality, delivery, and operational cost performance.

• Strategically planning regional headcount requirements for all operations deparments.

• Managing the offshore technician pool, which includes responsibilities such as making hiring/termination recommendations, overseeing performance management, facilitating development, and training, and coordinating personnel scheduling.

• Assisting in managing customer contacts, contract and purchase order requirements, as well as planning and scheduling.

• Overseeing equipment sourcing.

• Collecting, analyzing, and summarizing operational and maintenance data, monitoring trends, and providing progress reports on Key Performance Indicators (KPIs) for management.

• Collaborating in the establishment of operational performance indicators to assist in achieving departmental KPIs.

• Presenting and justifying operational proposals, including but not limited to Capital Expenditure (Capex) Requests.

• Coordinating with various internal departments for financial and operational planning, including Projects, Sales, Finance, and Purchasing.

• Establishing connections with other Acteon group companies in Singapore.

• Managing facilities at both the strategic and operational levels, optimizing space and resource allocation, and liaising with external suppliers.

• Purchased and oversaw inventory of supplies, tools and equipment.
• Identified areas in need of improvement and developed plans to correct problems.
• Maintained workshop activities in line with budget requirements.
• Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
• Updated policies to reflect changing demands and improve performance, quality and efficiency of workshop operations.
• Provided leadership, guidance and support to staff members.

• Overseeing and assuming full responsibility for all workshop operations, projects, and staff, spanning the Workshop, Warehouse, and Field Service Technician departments.

• Creating work orders and all necessary technical documentation. • Efficiently coordinating resources, including technicians, equipment, tools, and workspace.

• Managing project budgets, as well as the maintenance and procurement of facilities, equipment, and tools, while closely monitoring forecasts, actuals, Capital Expenditure (CapEx), and Operating Expenditure (OpEx).

• Preparing both internal and external service documentation to ensure clear and comprehensive communication.

• Proactively initiating collaborative improvements with other departments.

• Assisting local management in establishing a professional organization, encompassing equipment management, quality inspection, and workshop operations.

• Developing and delivering a comprehensive technical training program for the SG team, along with creating training materials.

• Collaborating with MENCK GER to implement and refine operational procedures at MENCK SG.

• Overseeing and executing Factory Acceptance Tests (FATs), acceptance tests, and quality assessments.

• Providing comprehensive technical support for project management, equipment, and workshop operations, as well as the sales department.

• Offering remote technical support for Field Service operations.

• Conducting training sessions and guiding the execution of risk assessments and safety instructions, particularly concerning equipment handling and loading.

• Serving as the local key account for IT systems, including MS Navision and Genesis World.

• Collaborating with various departments at MENCK, including equipment management, project management, engineering, warehouse, logistics, and maintenance.

• Operating equipment during onshore and offshore assignments.

• Conducting handovers and commissioning of MENCK equipment to clients and customers.

• Providing instructions and training to clients on the operation and maintenance of MENCK's equipment.

• Compiling project documentation and generating reports in accordance with MENCK's reporting system.

• Undertaking all mechanical installation tasks to support both new and existing machinery, working from engineering drawings or schematics with minimal supervision, particularly for the assembly of MENCK Equipment.

• Diagnosing and rectifying machinery failures or breakdowns, both mechanical and electrical, while referencing equipment manuals on-site.

• Inspecting and reporting on equipment conditions, offering spare parts recommendations, and rebuilding to higher standards as necessary.

• Regularly liaising with relevant individuals within the company and client organizations to provide updates on job status.

• Coordinated with technical liaisons and construction team members to address technical issues for meeting project requirements.
• Logged device failures caused by unexpected reactions during testing.
• Provided device testing for monitoring progress, and recording defects.
• Obtained licenses to secure access to Testing and Commissioning Sites within [Location] region.
• Reviewed proposed work orders to confirm jobs followed scope of services and budget.
• Ran support tests, made adjustments and performed mechanical and electrical repairs.
• Managed escalations from direct reports during testing and commissioning phase of project.

• Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
• Installed, configured and tested equipment on specialized platforms.
• Worked cross-functionally within organization and external partners, integrators and vendors.
• Analyzed and evaluated performance and optimized efficiency.
• Created relationships with key decision-makers and served as external technical spokesperson.
• Educated prospects on product implementation and usage and answered technical and security questions.
• Performed periodic testing of all networks and systems.
• Reviewed technical documentation to complete equipment maintenance and repair.