Christian Daniel D. Hallig
First Line Support Analyst/Engineer
Mandaluyong
Summary
Dynamic technical support professional with a robust background in troubleshooting and resolving complex technical issues. Expertise in identifying root causes and implementing efficient solutions that ensure seamless operations and enhance user satisfaction. Proven track record in system maintenance and customer support, complemented by exceptional communication and problem-solving skills. Committed to delivering high-quality service and fostering positive client relationships. Seeking to collaborate with a forward-thinking team that values innovation and growth to further develop technical abilities while contributing meaningfully to the company’s objectives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support Analyst/Engineer
ATOS IT Services And Solutions
09.2024 - Current
- Provided technical support by troubleshooting hardware and software issues, enhancing user satisfaction and operational efficiency.
- Implemented system improvements by analyzing user feedback, resulting in smoother processes and reduced downtime.
- Trained new staff on troubleshooting techniques and support protocols, building a knowledgeable and effective support team.
- Engaged in continuous learning of emerging technologies, enhancing the ability to provide effective solutions to complex technical challenges.
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
Education
BS - Information System
Technological University of the Philippines
01.2024
STEM - undefined
Lobo Senior High School
01.2020
Skills
Customer Needs Analysis
B English Proficiency
Communication Skills (Verbal and Written)
Analytical Thinking
Problem Solving
Attention to Detail
Adaptability
Front-end Development
Time Management
Proficiency in HTML, C, Phyton
Knowledgeable in using Blender and Sketch-up
Have experience in handling customer’s demands when working
Technical troubleshooting
Hardware support
References
- Patricia Advincula, Co-worker, 09275955976, ATOS IT Services And Solutions.
Certification
Certified Ajax Specialist of Baseline Intrusion, Ajax Academy
Timeline
Certified Ajax Specialist of Baseline Intrusion, Ajax Academy
03-2025
Technical Support Analyst/Engineer
ATOS IT Services And Solutions
09.2024 - Current
STEM - undefined
Lobo Senior High School
BS - Information System
Technological University of the Philippines