Christal Yap
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Operation Manager
Indeco Engineers (S) Pte Ltd
07.2021 - 05.2023
- Check to ensure that all Preventive Maintenance works are being arranged according to the approved PM schedule
- Conduct site survey with User/FMM for project/ad hoc works and provide job details to QS for preparation of quotation
- Attend monthly cleaning assessment with FMM
- Coordinate project/ad hoc works and provide timely updates to User/FMM
- Ensure that all site personnel have done their weekly ART & compile test results to FMM
- Prepare monthly report for KPI scoring, breakdown claims, Fault reporting & etc
- Submit Extension of Time (EOT) for any delay in PO and fault calls
- Prepare technical report for any recommendation of replacement/repair work.
- Improve operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduce turnaround time for project completion through effective resource allocation and team management.
Technical Executive
C&W Services (S) Pte Ltd
04.2021 - 06.2021
- Plan, coordinate, supervise and monitor work progress with service providers at the premises
- Attend to FMM/User's feedback and provide updates
- Attend monthly site inspection with service providers and User.
Facilities Executive
Exceltec Property Management Pte Ltd
01.2020 - 03.2021
- Responsible for day-to-day operations of property
- Coordinate and manage service providers for the maintenance of the estate/building
- Attend to Tenant's feedbacks and enquires
- Prepare, coordinate and attend the Operations meeting with Client, handover, plan submission and coordination meeting with the tenants
- Administration and management of carpark and office filing system
- Plan schedule, coordinate works and handle technicians' difficulties and supervise their work progress
- Prepare monthly Management report for Client's review
- Liaise with Contractors and/or Tenants, for ad-hoc maintenance works
- Monitor progress on reinstatement or renovation works for fitted-out units
- Prepare Incident Report
- Prepare liquidated damages (LD) letter to Term Contractors
- Follow up with rectification works required for Monthly FSM Report.
Building Cum FRC Engineer
ISS M&E Pte Ltd
08.2019 - 12.2019
- Develop and direct programme to operate facilities and systems safely and efficiently, inclusive of appropriate preventive maintenance schedules and procedures
- Ensure all FRC systems are operational within the acceptable limits and they are running safely, effectively and economically
- Supervise the maintenance contractors
- Improve and execute maintenance standards, procedures and emergency operation plans
- Lead coordination and communication process to inform, update on work progress and rectify the faults between maintenance staffs, vendors and specialist contractors
- Operate the Building Automation System (BAS) to control M&E equipment and monitor the alarm
- Alert the maintenance teams of any alarms generated by the BAS system
- Attend Users' request/feedback and collate their feedback on quality of maintenance
- Compile daily and monthly work orders/fault reports and spare parts reports
- Chair daily briefing to Technicians and coordinate tasks with M&E Team
- Assist and support the Facilities Manager in facilities management/maintenance
- Assistant to Fire Safety Manager when applicable (For e.g.: Fire drill).
Senior Administration Assistant
EM Learning Pte Ltd
10.2018 - 08.2019
- In-charge of moving to new office (Liaising with mover, consolidate and source for new office electrical appliances, plan for the new office filing system and staff monitoring chart)
- Consolidate and order stationery for the entire department
- Arrange participants for courses (Planned or Ad-hoc), register them with course providers, update the participants with course notification and confirmation, prepare payment vouchers, submit training grants' application to HR and prepare training sponsorship bond (if necessary)
- Collate training evaluations and assists in the preparation of training reports and statistics
- Scheduling of courses, facilitation of training courses and examinations and maintaining of training records in accordance of WSQ ATO
- Prepare in-house certificates for participants
- Arrange staff for courses when their licenses or permits (RTO, FSM, ASC, GMM, GMFM) are going to expire
- Liaise with Training Facilitator of each Business Units, gather their feedback on Learning Management System (LMS) and highlight to the Team during monthly meeting
- Handles the reception counter effectively by portraying an excellence customer centric mind set
- Analyses and resolves problems in compliance with department's training guidelines and policies
- Assists in the internal and external audit on company's L&D matters
- In charge of facilities booking
- Involved in handover of new premises, ensure that the defects are done properly
- Member of Risk Assessment Team: Monthly meeting, highlight safety hazards, do administrative works (RA forms, signage), plan emergency escape routes, list down the nearby clinics/hospital.
- Improve workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
Project Executive (For Sensitive Projects)
CPG Facilities Management Pte Ltd
04.2012 - 03.2018
- Conduct daily site inspections on Contractors' works such as workmanship, safety compliance, and construction profile in accordance with drawings or design specified in the contract
- Record minutes on progress meetings
- Carry out monthly preventive maintenance inspections with Contractors
- Conduct Safety and Health inspections, carry out Risk Management processes such as planning, hazard identification, evaluation and controlling of work activities and promote Safety and Health awareness among the Clients, Contractors and their workers
- Conduct weekly generator load test
- Verify Contractors' payment claims against their progress reports and ensure that there is no overclaim.
- Coordinated meetings with clients, vendors, and internal teams to facilitate smooth project progressions.
- Managed day-to-day operations of assigned projects, ensuring adherence to budgets, schedules, scopes, quality standards, policies, and procedures.
Administration Assistant / Assistant M&E Engineer
Tiong Seng Contractors (Pte) Ltd
11.2005 - 03.2012
- Read and interpret technical and schematics drawings
- Research and analyze Subcontractors' design proposals, specifications and other data to evaluate the feasibility, cost and maintenance requirements of designs or applications
- Conduct specific Safety and Health inspections, carry out Risk Management processes such as planning, hazard identification, evaluation and controlling of work activities and promote Safety and Health awareness among the Client, Consultants, Contractors and their workers
- Assist drafters in developing the M&E drawings using AutoCAD
- File 'Request for Information' (RFI) to Consultants and Client on discrepancy in design or method of statement
- Develop, coordinate and monitor all aspects of planning, fabrication, installation, operation and rectification of M&E works
- Perform administrative duties such as answering phone calls, data entries, updating workers' work permit & etc.
Administration Assistant
Woh Hup (Pte) Ltd
02.2003 - 11.2005
- Prepare comparison lists on equipment and drawing list.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
- Collaborated with cross-functional teams on various projects, ensuring smooth workflow and completion within deadlines.
- Supported executive staff by drafting correspondence and preparing presentation materials for meetings, conferences, or other events.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor of Science (Honours) - Construction Project Management
Auston Institute of Management
Singapore12.2023
Advanced Certificate in Training And Assessment -
Singapore Training & Development Association (STAD
Singapore06.2012
Specialist Diploma in Workplace Safety and Health -
Singapore Polytechnic
Singapore04.2012
Specialist Diploma in Energy Efficiency Management -
Singapore Polytechnic
Singapore03.2011
Specialist Diploma in M&E Coordination -
Building And Construction Authority
Singapore10.2008
Diploma in Electrical Engineering -
Ngee Ann Polytechnic
Singapore05.2002
GCE 'N' & 'O' Level -
Gan Eng Seng School
Singapore12.1998
PSLE -
Pearl's Hill School
Singapore12.1993
Skills
- Microsoft Office (Word, Excel, Powerpoint, Outlook)
- Lotus Notes
- Learning Management System (LMS)
- Carpark Access Log Management (CALM)
- AutoCAD
- Project Management
- Operational Efficiency
- Continuous Improvement
- KPI Tracking
- Team Leadership
- Problem Solving
- Scheduling and Planning
Coursework
- AutoCAD 2005 Basics (2D & 3D)
- Microsoft Word 2000
- Microsoft Excel 2000
- Risk Assessment Training
- Building & Construction Safety Supervisor
- ISO 14001:2004 - Environmental Management System
- EDGE: Lead Workplace Communication & Engagement
- OSHAS 18001:2007 - Internal Auditor Training
- Environmental Control Officers' Course
- Fire Safety Manager
- Green Mark Accredited Professional (Facilities Management)
Award And Achievement
Corporate Top 10 Performer, Tiong Seng, 07/2007, In terms of working performance and attitude towards colleagues
Handphone No
9221 1979
Place Of Birth
Singapore
Ethnic Group
Chinese
Personal Information
- Citizenship: Singaporean
- Date of Birth: 15/11/79
- Gender: Female
- Driving License: Class 3
- Marital Status: Married with 3 children
- Religion: Christian
Timeline
Operation Manager
Indeco Engineers (S) Pte Ltd
07.2021 - 05.2023
Technical Executive
C&W Services (S) Pte Ltd
04.2021 - 06.2021
Facilities Executive
Exceltec Property Management Pte Ltd
01.2020 - 03.2021
Building Cum FRC Engineer
ISS M&E Pte Ltd
08.2019 - 12.2019
Senior Administration Assistant
EM Learning Pte Ltd
10.2018 - 08.2019
Project Executive (For Sensitive Projects)
CPG Facilities Management Pte Ltd
04.2012 - 03.2018
Administration Assistant / Assistant M&E Engineer
Tiong Seng Contractors (Pte) Ltd
11.2005 - 03.2012
Administration Assistant
Woh Hup (Pte) Ltd
02.2003 - 11.2005
Bachelor of Science (Honours) - Construction Project Management
Auston Institute of Management
Advanced Certificate in Training And Assessment -
Singapore Training & Development Association (STAD
Specialist Diploma in Workplace Safety and Health -
Singapore Polytechnic
Specialist Diploma in Energy Efficiency Management -
Singapore Polytechnic
Specialist Diploma in M&E Coordination -
Building And Construction Authority
Diploma in Electrical Engineering -
Ngee Ann Polytechnic
GCE 'N' & 'O' Level -
Gan Eng Seng School
PSLE -
Pearl's Hill School
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