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Chris Ruth Liew
Senior Sales Specialist
Singapore,Singapore
Summary
Driven lead sales associate with proven success in leadership roles and extensive knowledge of Dentistry products and services. Highly motivated and outgoing sales professional with track record of driving increased sales and elevating company profile with target market.
Extensive history of exceptional customer service and satisfaction demonstrated over 4.5years of experience in Dentistry with progressive responsibility. Enthusiastic team player with thoughtful and deliberate leadership style, coordinating targets and gauging progress.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
11
11
Certifications
4
4
Languages
Work History
Senior Sales Specialist
Straumann Group
Singapore, Singapore
01.2021 - 11.2021
- Championed company products, analyzed past sales data and consistently adjust sales pitches/strategies optimized sales and improved overall performance. Work collaboratively achieved sales goals and service targets by cultivating and securing new/existing customer.
- Collaborated with Managers to provide customer feedback and recommend operational changes to meet emerging trends. Liaised with Marketing PR organized for Local/International events, activities and webinars.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base. Offered assistance and evaluated requirements, proposed strategic solutions for diverse needs.
- Updated customers of promotions to increase sales productivity and volume. Virtual showcased product features to customers and discussed treatment planning, implemented quick and effective resolutions and monitored service after lock in sales.
- Coached and mentored new sales associates for maximum performance, prioritized tasks/projects to meet tight deadlines and handling various aspects of sales/cases, complicated issues and difficult customers.
- Trained new GP/Nurses on chair-side duties for general dental Implant surgery and prosthetic procedures.
Sales Specialist
Straumann Group
Singapore, Singapore
08.2018 - 12.2020
- Attended Advanced Dental Implantology Course at Straumann Group HQ in Basel-Switzerland.
- Partnered with Marketing/Sales Teams to provide insight about development of product pitches, boosting sales projections 35%, implemented promotional campaigns, brand awareness and employed sales tactics as part of territory development.
- Planned quarter/annual customer outreach events to strengthen brand initiatives and maximize outreach. Leads International Dental Conferences/Webinars to increase product knowledge and productivity.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Cold-called new/existing leads to evaluate requirements, demo products features, benefits and propose strategic solutions for diverse needs, closed large number of new sales over several months and upsell. Followed up after completed sales to assess satisfaction and resolve any service concerns.
- Motivated and trained team members to meet and exceed sales goals through positive reinforcement.
Executive Sales Specialist
Dentsply Sirona
Singapore, Singapore
02.2017 - 08.2018
- Optimized sales approaches based on account, competitor and general market trends.
- Progressed sales through to completion by working closely with customer relations, production team and marketing.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Showcased product features to customers, benefits to aid in selecting best options for each individuals' needs and lock in sales.
- Demonstrated product features, answered questions and persuasively overcame objections.
Education
High School Diploma -
Dunearn Technical Secondary School
Singapore 01.1990 - 11.1995
Skills
Sales Strategy
Client Relationship Building
Brand Marketing and Promotions
Lead Generation
Product and Service Sales
Strategic Planning
Training and Products Demo
Treatment Planning
Dental Implantology
Dental Medical Device
CADCAM Dentistry
Dental Bone Grafts Materials
Dental Laboratory
Assist Dental Implant Surgery
Software
Intraoral Scanner- DICOM/ STL
CoDiagnostiX® by Straumann Group
Implant Studios by 3Shape
SIMPLANT by Dentsply Sirona
Accomplishments
- Collaborated and organized for International and Local Renown Professional Speakers for Dentistry Events in Singapore and Asia.
- Organized Dental Implant/Bone Grafting Workshops with hand on demo in Singapore PSS, Alumni ICD, GDDI, IDEM and Internal Workshops/Lectures with Local and International Speakers.
- Specialize in Dental Implants System: Straumann-BLT, TL & BLX, Ankylos and Astra Tech TX/EV. Provided post surgery/surgery supports/assist for GP/Specialists-Oral Surgeon, Perio, Prosthodontics. (Privates, Intuitions, Hospital and Group Practices)
- Cases Supported: Single Unit, Multi Units, All on Four/Six, Immediate/Delay Loading, Sinus Lift-Lateral/Crest Techniques, Ridge Splitting/Grafting, Bone Reduction, Khoury Cortical Bone Plate Augmentation, PRF, GBR/GTR-Guided Surgery and Non Guided Surgery (Flap/ Flapless).
- CAD/CAM Supported: Full workflow for Implants Digital Software Solutions from Dental Scanning (Intra Oral Scan/CT Scan) to Planning, Drilling Protocol to Implant Placement to Immediate, Temporary and Final Restoration.
Certification
Straumann Best Sales Biomaterial 2020
Timeline
Senior Sales Specialist
Straumann Group
01.2021 - 11.2021
Straumann Best Sales Biomaterial 2020
12-2020
Straumann Sales Excellence 2019
12-2019
Sales Specialist
Straumann Group
08.2018 - 12.2020
Dentsply Sirona Distributor Sales Excellence 2017
12-2017
Executive Sales Specialist
Dentsply Sirona
02.2017 - 08.2018
Harper's BAZAR Singapore Honorables Awards 2014
07-2014
Harper's BAZAR Singapore & ION Orchard Honorables Awards 2010
06-2010
Iconique Societas & Excellence Fashion Styling Awards 2009
01-2009
International Specialised Trainer in Special Effects
01-1998
International Specialised Trainer in Makeup & Hairstyling
09-1997
Advance Professional Special Effects Artist
02-1997
Advance Professional Air Brushing
08-1996
Advance Professional Makeup & Hairstyling
03-1996
High School Diploma -
Dunearn Technical Secondary School
01.1990 - 11.1995