Chriscillia Martha Lee
Summary
Chriscillia is a seasoned speaker, corporate trainer and style coach in image styling or personal branding. Her forte is also to distill key protocol in children and business etiquette. She has worked with schools, corporate clients from diverse industries including banking, hotel, cruise, airline and government cosmetics retail and luxury brands. Chriscillia believes that everyone has the potential to be an authentic personal brand, and take pride in helping individuals elevate their ability to influence and connect people through their appearance, behavior and communication skills. She is able to interact well with people and deliver effective solutions.
Prior to pursuing her free lance training opportunities, Chriscillia traveled the world with Singapore Airlines during which she acquired an appreciation for high standards in service excellence and the importance of personal branding. Chriscillia is also a leader in customer service, multicultural sensitivity, building rapport in a diverse environment and helping others understand the importance of self-confidence and continue learning. Capable of working independently, with others, or leading the way, She has all the personal and professional skills that are required for any success or endeavor.
Moving forward, Chriscillia is ready to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Chief Stewardess
Singapore Airlines Ltd
10.1994 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Controlled entertainment for passengers through onboard video and audio systems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Up holding a Crew in Charge position in the aircraft, where I supervise and lead the team. By Fostering the team, facilitates conducive work environment, set clear directions and display effective supervision. Illustrated a strong leadership qualities to show case mentoring/coaching and empowerment skills.
- Won the ' SOARING WAYS AWARD ' of outstanding Achievement in year 2020
- Chriscillia is the founder of Grooming Academy (GA) – makeup school of Singapore Airlines(SIA), also representing SIA's makeup artist and grooming trainer , supporting SIA very own Performance Arts Circle (PAC), She is also involved in grooming campaigns (Formula 1, NDP) commercial training workshops (CGH, Star Cruise, and SIA various dept) and grooming training for cabin crew.
- She is a well-known and respected top artist and trainer with longstanding experience in the entire spectrum of beauty.
- Apart from providing the cabin crew with essential knowledge in grooming, she continuously stresses the importance of self-confidence and promotion, while she is capable of working independently, she also possesses great personal skills – a key factor for any success of endeavor.
Rank Trainer
Singapore Airlines Ltd - SIA Training Centre
01.2013 - Current
- As a Lead Trainer in Singapore Airlines (Learning & development) and she helps to analyze company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in SIA Grooming Department (Cabin Crew Readiness Program)
- Created curricula, instructions, documents and written tests for various types of training courses eg. Communication Skills, Leadership Program, Grooming & Deportment and Etiquette Training.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Developed lesson plans, instructional materials and written practice tests for Grooming, Customer Service and Communication Skills training courses.
- Developed and implemented updating training programs for SIA Cabin crew trainees.
- Decreased training time by designing effective new training programs.
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity in SIA Grooming Department.
Free Lance Trainer
Self-employed
01.2013 - Current
- Chriscillia is a professional etiquette trainer who provides guidance and training on proper social behavior, manners and etiquette in various settings, such as children, business, social events and formal occasions.
- She enjoys helping individuals or groups to develop the skills needed to navigate various social situations with confidence and grace, and to represent themselves and their organization in the best possible manner.
- Key skills of an Etiquette Trainer : Communication, Table manners & Dining Etiquette, Dress codes, Cultural customs, Social skills
- As a style Coach , I help individuals or organizations develop a cohesive and appealing visual identity through their clothing, hair, makeup and accessories. I work with individuals pr companies to create a specific fashion look or image. My aim to help others create a consistent and appealing visual image that aligns with their personal or professional goals.
- Key skills of a Style Coach : A professional who offers personal styling services, helping clients improve their appearance and develop their personal style.
- She have 30 years of makeup and hair styling experiences, whom I specializes in teaching makeup application techniques and hairstyling to help clients develop their makeup skills.
- Key skills as a Makeup Trainer : Some of the topics consists of skin care, colour theory, product selection and application techniques. Offer guidance on building a makeup kit and developing makeup style.
- With her rich background as a service provider(cabin crew) , I am capable in conducting customer service training for a variety of industries; retail, hospitality, health care, and finance, among others. I help organizations to train employees to meet the needs and expectations of customers effectively.
- Key Topics : Handle customer complains, the art of communication skills in a professional manner, managing difficult customers and how to build customer loyalty.
- Other skills sets: As an ACTA Trainer , Chriscillia demonstrate the ability to create training material such as training manuals, presentations and other training aids. She usually use a variety of training methods to educate people including face to face, technology or virtual lectures with interactive activities. I help to evaluate and assess the effectiveness of the training programs and make any necessary changes or adjustments.
- Enhanced participant comprehension by incorporating real-life examples and case studies into training sessions.
Education
Advanced Diploma in Tourism & Hospitality - Tourism & Hospitality
Raffles Education Corp College
Singapore06.2010
WSQ Service Challenges - Retail
Image Works Pte Ltd
Singapore05.2022
Work Place Learning Delivery - Training And Adult Education (SFw)
Institute For Adult Learning
Singapore05.2021
Technology-enabled Learning Delivery - Training And Adult Education (SFw)
Institute For Adult Learning
Singapore09.2021
Service Coaching - Retail
Singapore Airlines Ltd
Singapore03.2021
Service Excellence Competency Framework - Foster Service Innovation
NTUC Learning Hub Pte Ltd
Singapore06.2020
WSQ Customer Experience Management - Retail (SF)
Image Works Pte Ltd
Singapore08.2020
WSQ Service Excellence - Retail (SF)
Image Works Pte Ltd
Singapore08.2020
WSQ Colour Concept Application - Retail (SF)
Urban Beauty Academy Pte Ltd
Singapore02.2019
WSQ Service Leadership - Retail (SF)
Urban Beauty Academy Pte Ltd
Singapore02.2019
WSQ - Product Advisory - Retail (SF)
Urban Beauty Academy Pte Ltd
Singapore07.2018
Professional Bridal Image Course (Hair & Makeup) - Image Styling
Chin Yen Bridal Image School
Taiwan03.2018
Elite Certified Etiquette Professional @Trainer - Business & Children Etiquette
Image Flair Academy of Modern Etiquette
Singapore10.2016
Diploma in Professional Leadership Management - WSQ Leadership And People Management
Seraphcorp Institute Pte Ltd
Singapore08.2015
Honour Diploma in Style Coach - Image Styling (Style Coach)
Style Coaching Institute
UK England07.2015
Advanced Certificate in Training And Assessment - WSQ Training And Adult Education
Singapore Airlines Ltd
Singapore06.2014
WSET Level 2 & 3 Award in Wines And Spirits - Intermediate And Advance in Wines And Spirits
Wine & Spirit Education Trust Limited
London UK06.2013
Develop Self Awareness And The Impact On Others - WSQ Community & Social Services
BERNE TA CENTER PTE. LTD.
Singapore09.2011
COMMUNICATE AND BUILD EFFECTIVE WORKING RELATION - WSQ Community And Social Services
BERNE TA CENTER PTE. LTD.
Singapore09.2011
WSQ Certificate in Provide Wine Service - Provide Wine Service
Singapore Airlines Ltd
Singapore08.2011
Coach Service Teams And Individuals - Coaching Skills
Service Quality Centre Pte Ltd
Singapore03.2009
Diploma in Professional Make-Up - Make-Up
The School of Make-Up
Singapore08.2001
Certificate of Proficiency in Professional Hair - Hair Styling
The School of Make-Up
Singapore 07.2001
Skills
- Customer Service
- Leadership Qualities
- Communication skills
- Social Etiquette for adult & children
- Dining etiquette
- Style Coach for Image Styling
- Makeup & Hair Styling
- Adult Education
- Course Planning for Learners
- First Aid
- Computer Technology Skills
- Presentations and Demonstrations
- Interpersonal Communications
- Classroom Expertise
- Adult Learning Theories
- Clear Verbal Communication
- Lesson Plan Development
- Training Manuals and Materials
- Constructive Feedback
- Online Training
- Facilitate Group Discussions
- Develop Training Programs for Face to Face/ Technology
- Flight Training
- Quality Control
- Interpersonal soft skills
Accomplishments
Airline: Singapore Airlines Ltd
(Rank Trainer for Cabin Crew Readiness Program –SIA Training Centre)
Cruise: Star Cruise HKG
Schools:
Hwa Chong Institution
Assumption English School
Crest Secondary School
Raffles Institution
Nanyang Girls' High School
Cedar Girls Secondary School
Kranji Secondary School
Spectra Secondary School
Victoria School
Bendemeer Secondary School.
Singapore Polytechnic
Temasek Polytechnic
Ngee Ann Polytechnic
ITE College Central/East/West
Safra: Singapore Safra Tampines/Toa Payoh
Government Sector: Defence Science and Technology Agency (DSTA)
Hotel:
Millennium & Copthorne Hotels (M&C)
- Copthorne Kings Hotel
- M Social Singapore
- Studio M Hotel
Pan Pacific Singapore
Ascott group of Hotel
Singapore Muslim Women's Association (PPIS)
Cosmetics Retail: Revlon, Maybelline, Silky Girl, Note
Corporate Front Liners: Great Eastern, DBS, UOB
Luxury Retail: William Grants & Son
Medical: Changi General Hospital, Raffles Medical
Zumba, Spinning, Gym and Yoga
Chriscillia love to exercise as I believe the routine of my out door sports helps me improve my memory and brain function.
Exercise is an important part of a healthy lifestyle.
Training Experiences
Chriscillia believe that training experiences play a critical role in shaping an individual's personality, skills and knowledge. As a MOE trainer too, she helps individual gain a competitive edge in the workforce and enables them to achieve their goals in life. My experiences involves various sectors such as Corporate, Airline, Schools, Hotels, Government Sectors, Cosmetics Retail and Medical.
Personal Information
Date of Birth - 24th June 1975
Race - Chinese
Religion- Catholic
Marital Status - Married
Driving License - Class 3A
Spoken Languages - English, Mandarin
Additional Information
Ability to Travel - Yes
Notice Period - 3 Months
Timeline
Rank Trainer
Singapore Airlines Ltd - SIA Training Centre
01.2013 - Current
Free Lance Trainer
Self-employed
01.2013 - Current
Chief Stewardess
Singapore Airlines Ltd
10.1994 - Current
Advanced Diploma in Tourism & Hospitality - Tourism & Hospitality
Raffles Education Corp College
WSQ Service Challenges - Retail
Image Works Pte Ltd
Work Place Learning Delivery - Training And Adult Education (SFw)
Institute For Adult Learning
Technology-enabled Learning Delivery - Training And Adult Education (SFw)
Institute For Adult Learning
Service Coaching - Retail
Singapore Airlines Ltd
Service Excellence Competency Framework - Foster Service Innovation
NTUC Learning Hub Pte Ltd
WSQ Customer Experience Management - Retail (SF)
Image Works Pte Ltd
WSQ Service Excellence - Retail (SF)
Image Works Pte Ltd
WSQ Colour Concept Application - Retail (SF)
Urban Beauty Academy Pte Ltd
WSQ Service Leadership - Retail (SF)
Urban Beauty Academy Pte Ltd
WSQ - Product Advisory - Retail (SF)
Urban Beauty Academy Pte Ltd
Professional Bridal Image Course (Hair & Makeup) - Image Styling
Chin Yen Bridal Image School
Elite Certified Etiquette Professional @Trainer - Business & Children Etiquette
Image Flair Academy of Modern Etiquette
Diploma in Professional Leadership Management - WSQ Leadership And People Management
Seraphcorp Institute Pte Ltd
Honour Diploma in Style Coach - Image Styling (Style Coach)
Style Coaching Institute
Advanced Certificate in Training And Assessment - WSQ Training And Adult Education
Singapore Airlines Ltd
WSET Level 2 & 3 Award in Wines And Spirits - Intermediate And Advance in Wines And Spirits
Wine & Spirit Education Trust Limited
Develop Self Awareness And The Impact On Others - WSQ Community & Social Services
BERNE TA CENTER PTE. LTD.
COMMUNICATE AND BUILD EFFECTIVE WORKING RELATION - WSQ Community And Social Services
BERNE TA CENTER PTE. LTD.
WSQ Certificate in Provide Wine Service - Provide Wine Service
Singapore Airlines Ltd
Coach Service Teams And Individuals - Coaching Skills
Service Quality Centre Pte Ltd
Diploma in Professional Make-Up - Make-Up
The School of Make-Up
Certificate of Proficiency in Professional Hair - Hair Styling
The School of Make-Up
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