Chow Susan
Business Unit Development Manager
Singapore
Summary
Collaborative leader with dedication to partnering with co-workers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Business Unit Development Manager
Food Paradise Enterprise Pte Ltd
02.2024 - 06.2024
- Collaborate and facilitate internal departments : operations, projects, and other stakeholders to ensure alignment of training programs and quality assurance initiatives with organizational goals and objectives.
- Implement and conduct audits and assessments to identify areas for improvement and ensure compliance with company policies and procedures.
- Analyze data and metrics to measure the effectiveness of quality assurance initiatives and recommend improvements.
- Partner with stakeholders on Pos creation
- Engage in Information Technology project initiatives such as delivery set up, migration updates, and audits.
- Event Catering at Golf site and Marina Bay Sands
General Manager
The Goodburger Pte Ltd
01.2023 - 08.2023
- Managed 2 Plant-based burger food trucks and 18 food truck park expansion plans at RWS.
- Build digital infrastructure of Food Truck park, such as Network, Pos, Payroll, Accounting and payment systems
- Manage internal and outsource hiring for company expansion needs
- Apply government grants to manage profitability
Business Unit Manager
Kiosk Collectives Pte Ltd
2 2021 - 11.2022
- Staying current on industry trend, identifying growth opportunities and secured brand.
- Manage 2 brands of 20 outlets, set up operations structure and train operation team.
- Outlet setup - project management, cost negotiation and government applications such as grants and licensing
- Staff recruitment and selection
Strategic Planning Operations Manager
August Pictures Pte Ltd
11.2017 - 01.2021
- Capitalized on industry and trends to strategize solutions for business operations
- Implemented Policies and Standard Operating Procedures for continuous improvement
- Help to incorporate 4 product changes to drive client engagement and firm profits
- Mentored local personnel on budget management and protocol to maximize productivity and profitability
Operations and Culture Manager
The Bakery Depot Pte Ltd
08.2016 - 10.2017
- Change the hiring culture with a 30% ratio of part timer to boost productivity and operational efficiency. Increased 5% hiring quota for foreigners and reduced labour by 5%
- Manage 5 brands and coach a team of area managers or outlet managers on reporting requirements for all areas and assets
- Implemented cross training of functions to improve depth of skill sets within team
- Manage and evaluate products standards and operational issues with Chefs and managers
Business Operations Manager
Foodjunction Singapore Pte Ltd
- Directed product development for ready food to distribute to outlets
- Supervise administrative functions of staff/delivery scheduling, assignment of food distribution
- Partner with Marketing to standardize menu and promotions. Work with Chef on menus and food cost
Franchise Support Manager
Ya Kun International Pte Ltd
- Performed timely and cost-effective project management
- Designed and developed SOPs for the company and overseas menu
- Work closely with Chef to tweak overseas menu due to resources limitations.
- Set up Franchise Training Manual
Restaurateur
McDonalds Restaurant Pte Ltd
Education
Skills
Change Orientation
Operation Analysis
Financial Management
Project Management
Product Development
Human Resource Management
Strategic Partnership
Multi-Tasking
Problem Solving
Team Training
Pos Programming
Languages
English
Mandarin
Cantonese
Awards
- Outstanding Restaurteur
- Outstanding QSC & V Store
- Outstanding PAC
- Outstanding Asset Management
Timeline
Business Unit Development Manager
Food Paradise Enterprise Pte Ltd
02.2024 - 06.2024
General Manager
The Goodburger Pte Ltd
01.2023 - 08.2023
Strategic Planning Operations Manager
August Pictures Pte Ltd
11.2017 - 01.2021
Operations and Culture Manager
The Bakery Depot Pte Ltd
08.2016 - 10.2017
Business Unit Manager
Kiosk Collectives Pte Ltd
2 2021 - 11.2022
Business Operations Manager
Foodjunction Singapore Pte Ltd
Franchise Support Manager
Ya Kun International Pte Ltd
Restaurateur
McDonalds Restaurant Pte Ltd
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