Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chow Shelley

Summary

Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.

Overview

14
14
years of professional experience

Work History

Operations Supervisor

Fur Fairy Cat House
01.2022 - 06.2025
  • Supervised daily operations to ensure optimal care and welfare of all cats at the facility.
  • Developed and implemented operational protocols to enhance animal safety and comfort.
  • Trained and mentored staff on best practices in animal care and customer service.
  • Coordinated scheduling and logistics for events, maximizing community engagement.
  • Monitored inventory levels of supplies, ensuring timely reordering to prevent shortages.
  • Analyzed operational workflows, identifying areas for efficiency improvements and cost reduction.
  • Oversaw logistics coordination for seamless transportation for import.
  • Initiated cost-saving initiative by renegotiating supply chain contracts, resulting in improved margins.
  • Measured strengths of current marketing and development strategies.
  • Generated marketing materials such as brochures, ads and commercials.
  • Oversaw divisional marketing, advertising and new product development.

Customer Service Executive

Biomed Diagnostics Pte Ltd
09.2020 - 12.2021
  • Company Overview: Pharmaceutical Industry
  • Liaising and coordinating with local hospital or clinic for customer indent order.
  • Enquiry of product price and update system data.
  • Contract manufacturer PO generation and liaising with the factory order management (including shipment arrangement)
  • Source for forwarder for import and export.
  • Order Entry in SAP system.
  • Generating sales quotation whenever required.
  • Work closely with sales department to ensure customer satisfaction.
  • Arranging product recall due for FSN requirement.
  • Handling weekly sales report to internal / external.
  • Stock management (Analyze sales movement and forecast purchase).
  • Problem solving (Example of complaint or feedback from customer)
  • Handing phone call from customer
  • Handling tender order / enquiry with customer to assist on closing deal
  • Implemented process improvements that streamlined operations and reduced resolution times for customer complaints.

Customer Service Representative (Order Processing)

Jtron (SAP) Pte Ltd
08.2018 - 09.2020
  • Company Overview: Semiconductor Industry
  • Working under sub-company (Advantest Singapore Pte Ltd) contract base
  • Liaising and coordinating with global offices and oversea customer regarding product configuration
  • Assist sales team to achieve sales target
  • Order Entry in a global scope for system sales
  • Ensuring order acceptance is performed in a compliant manner
  • Managing the life span of orders, including partnering with factory and logistics on shipment and delivery
  • Contract manufacturer PO generation and liaising with the factory order management
  • Ensuring e-filling of complete order package
  • Customer database administration
  • Maintain customer master data in global scope
  • Ensuring accuracy and conformance is performed in a compliant manner
  • Participate in ad-hoc projects
  • Assignment to improve and develop better approaches to business processes and policies
  • Work closely with sales department to ensure customer satisfaction
  • Assist in bulk purchase
  • Checking contract and quotation to ensure details match with company policy
  • Using Oracle system

Sales Coordinator

Diesel Technic (Asia Pacific) Pte Ltd
10.2016 - 08.2018
  • Company Overview: Automotive Industry
  • Liaising and coordinating with global offices and oversea customer regarding to sales-related or product enquiries
  • Assist sales team to achieve sales target
  • Handling customer / client outstanding payment
  • Responsible for the autonomous customer care and overall sales support for assigned markets(Australia, New Zealand, Korea, Singapore) and the accomplishment of the connected routines(Respectively quotation, orders etc.) and all correspondence implementing the given communication and information systems
  • Creation of sales related evaluations report in accordance with the sales manager /analyze markets/ check market trend
  • Combine and compare data from system to generate relevant report (Example: sales / margin / lost sales report) for business trip
  • Implementing to create price list for individual customer if required in the system (including of price comparison for the individual market and demand using excel)
  • Building customer / client relationship with the organization
  • Preparing sales promotion when required
  • Work closely with sales department to ensure customer satisfaction
  • Assist in customer event (Road Show / Event booth set up) by preparing marketing material and propose new idea to support respective customer (example of banner design, flyer, etc.)
  • Participation in projects and documentation of the result
  • Study and finalize marketing budget together with marketing department and sales department
  • Using Navision system
  • Conduct training of new sales coordinators
  • Autonomous contribution in the quality management process(suggestion system) and active participation in the training programs
  • Handling weekly sales report to internal / external.
  • Problem solving (Example of complaint or feedback from customer)
  • Handing phone call from customer
  • Handling tender order / enquiry with customer to assist on closing deal
  • Coordinating customer shipment with supply chain department to ensure no dispute
  • Preparing front desk / meeting room whenever there Is guest visiting

Sales Coordinator

Shimadzu (Asia Pacific) Pte Ltd
08.2014 - 10.2016
  • Company Overview: Pharmaceutical Industry
  • Liaising and coordinating with global offices and oversea customer regarding to sales-related or product enquiries
  • Handling customer / client outstanding payment, issuing billing invoice, AR follow up and NG disputes
  • Prepare Quotation to client / customer.
  • Processing order
  • Handling Cross –trade
  • Handling Oracle and SAP system
  • Basic Knowledge in letter of credit
  • Handling weekly report to internal / external.
  • Problem solving
  • Price checking
  • Issuing Delivery order / purchase order
  • Building customer relationship

Agent – Air Import Customer Service

Expeditors Singapore Pte Ltd
01.2014 - 07.2014
  • Company Overview: Logistic Industry
  • Arrange clearance from other Agent or Terminal(Sats / Dnata)
  • Respond promptly to Customer enquiries &feedback.
  • Organizedelivery as per customer request
  • Assist and prepare quotationforAdhoc shipment and set up accordingly
  • Handle incoming mail and other material
  • Liaise with internal and external contacts
  • Coordinate the flow of information both internal and external
  • Prepare and manage correspondence, reports and documents whereapplicable
  • Assist on customer quoter end shipment
  • Assist new customer on Singapore custom clearance requirement
  • Inform customer on all incoming shipment
  • Assist on phone call enquiry

Sale Secretary

Mayor Express Freight Service Pte Ltd
08.2013 - 12.2013
  • Company Overview: Logistic Industry
  • Work closely with carrier/forwarder/Transporter & Warehouse
  • Respond promptly to Customer enquiries & complaints.
  • Organizing and performing to meet or exceed the needs of the Customers
  • Preparing Ad-Hoc Quotation
  • Preparing Quotation on behalf of the sales person
  • Organize and coordinate meetings and conferences
  • Organize internal and external events
  • Handle incoming mail and other material
  • Liaise with internal and external contacts
  • Coordinate the flow of information both internally and externally
  • Take, type and distribute minutes of meetings where applicable
  • Prepare and manage correspondence, reports and documents where applicable

Customer Services Assistance Officer

Kuehne + Nagel Pte Ltd
09.2011 - 07.2013
  • Company Overview: Logistic Industry
  • Order processing for import & export (sea or air)
  • Work closely with carrier/forwarder/Transporter & Warehouse
  • Ensuring and resolve customers, trucker, & warehouse staff on operation issue
  • Respond promptly to Customer enquiries & complaints.
  • Ensure all entries on customers order are being pick and ship as per requirement.
  • Liaise with Warehouse to ensure customer good being store in the correct location.
  • Arrange stock count with the warehouse& Customer
  • Monitor Customer in/out inventory
  • Organizing and performing to meet or exceed the needs of the Customers
  • Monthly Report & billing to Customer

Education

Pet Care And Management Course

Temasek Polytechnic
03-2023

PSLE Cert

East Spring Primary School
12-2005

Diploma in Business And Law

Kaplan Institute
12-2015

Nitec In Beauty Therapy

ITE College East
12-2010

N Level Cert

Junyuan Secondary School
12-2009

Skills

  • Operational efficiency management
  • Logistics oversight
  • Customer relationship development
  • Task delegation
  • Knowledge, Skills & Abilities
  • Strong ability to operate without supervision
  • Ability to handle concurrent tacks effectively
  • Encouraging a supportive workplace culture
  • Flexibility and Adaptability
  • Team Work Skills
  • Effective personal organization
  • Communication Skills
  • Proficient in Microsoft Word and Excel

Timeline

Operations Supervisor

Fur Fairy Cat House
01.2022 - 06.2025

Customer Service Executive

Biomed Diagnostics Pte Ltd
09.2020 - 12.2021

Customer Service Representative (Order Processing)

Jtron (SAP) Pte Ltd
08.2018 - 09.2020

Sales Coordinator

Diesel Technic (Asia Pacific) Pte Ltd
10.2016 - 08.2018

Sales Coordinator

Shimadzu (Asia Pacific) Pte Ltd
08.2014 - 10.2016

Agent – Air Import Customer Service

Expeditors Singapore Pte Ltd
01.2014 - 07.2014

Sale Secretary

Mayor Express Freight Service Pte Ltd
08.2013 - 12.2013

Customer Services Assistance Officer

Kuehne + Nagel Pte Ltd
09.2011 - 07.2013

Pet Care And Management Course

Temasek Polytechnic

PSLE Cert

East Spring Primary School

Diploma in Business And Law

Kaplan Institute

Nitec In Beauty Therapy

ITE College East

N Level Cert

Junyuan Secondary School

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Chow Shelley