Choon Meng Tay
Team Lead
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Team Leader, Sales Operations
SingTel
07.2000 - 06.2024
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Fostered a culture of continuous improvement by holding regular team meetings to discuss best practices and share knowledge across the organization.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Monitored daily sales performance and provided feedback to each team member.
Franchise Owner
Exxon Mobil
06.1995 - 07.2000
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Increased business with improved marketing and customer service strategies, resulting in $Amount in revenue in Year.
Restaurant Manager
McDonald's
09.1989 - 07.1995
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Education
Diploma - Restaurant Management
Hamburger University
USA 12.1994
A Level - Business Administration
San Yu High School
Singapore 12.1985
Skills
- Stakeholder Management
- Staff Development
- Team motivation
- Coaching and Mentoring
- Sales Reporting
- Sales Training
- Influencing skills
- Negotiation
- Operations Management
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Reliability
- Team Collaboration
- Active Listening
- Staffing and scheduling
- Relationship Building
- Team building
Work Preference
Work Type
Part TimeContract WorkImportant To Me
Flexible work hoursTimeline
Team Leader, Sales Operations
SingTel
07.2000 - 06.2024
Franchise Owner
Exxon Mobil
06.1995 - 07.2000
Restaurant Manager
McDonald's
09.1989 - 07.1995
Diploma - Restaurant Management
Hamburger University
A Level - Business Administration
San Yu High School
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