CHOON KIAT ANG
Summary
Driven Army Officer with 30 years of distinguished service, well exposed to leadership, operations, training and security appointments. An inspiring and conscientious leader with a strong background in defining purpose, team building, developing individuals, and adaptive in dynamic environment and diverse cultures. My key attributes are (1) strong leadership and planning, (2) good exposure to operations, training and security functions, (3) incident/crisis management, and (4) develop/strengthen processes and systems. I am also a good problem solver with strong critical thinking, and a clear focus on mission and desired outcomes. After leaving the Army, I served a short stint in Land Transport Authority (LTA), and Koufu Group Ltd. I returned to LTA to contribute in the fight against COVID-19 pandemic, given my strong operations experience, and was promoted to Director in 2 years. I am currently serving as a Brigade Commander in my NS portfolio. I am a strong believer of value adding to the organisation, and always leave behind a strong team and better place than before.
Volunteered in Raffles Parents Association (RPA) 34th Management Committee member, and as Vice Chairman (Y1-4) in 35th MC.
Overview
13
13
years of professional experience
Work History
Director, Bus Regulation
Land Transport Authority
09.2022 - Current
- Together with my team, we oversee the Bus Licensing, Bus Operations and Public Transport Quality for both public and private buses.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Work closely with public bus operators to deliver safe and efficient rides for our commuters.
- Work with both public bus operators and private bus associations on the provision of bus services. Oversee bus operations and manage bus related incidents.
- Drive the operationalisation of Bus Operations Safety Dashboard for data analysis, to develop safety measures for bus operations.
- Support planned and unplanned bus diversions due to events such as National Day Parade and F1, and incidents.
- Oversee investigation of Vocational license holders related offences, and enforcement operations.
- Protect bus fare revenue through audits. Drive digitalisation and change methodology of fare evasion audits.
- Main Secretariat for Singapore International Transport Congress and Exhibition (SITCE) 2024.
Deputy Director, Integrated Transport Ops Planning
Land Transport Authority
10.2021 - 02.2023
- Developed strategic plans to achieve organisational goals, and reorganised the Division's structure and term of reference, to better support the organisation's mission.
- Developed support plan for major events, including NDP and F1 etc.
- Coordinated and developed public transport support plan for projects’ related work for Train lines.
- Oversaw establishment of LTA Business Continuity Management System.
- Supported Singapore International Transport Congress & Exhibition (SITCE) 2022.
Deputy Director, Emergency Preparedness
Land Transport Authority
12.2020 - 05.2022
- Served as COVID Secretariat. Led and liaised with MOH/MOT and related agencies on organisation of Land Transport vaccination operations and regular ART testing. Coordinated and prepared necessary COVID measures for land transport.
- Responsible for LTA Crisis Management Framework from peacetime to National Emergency. Reviewed Contingency plans for Land Transport.
- Conduct exercises, incident management audits on Public Transport Operators, and Site Ops room training and validation.
- Plan and coordinate transport related support for major events.
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
Vice President Operations & Development
KOUFU GROUP LTD
06.2019 - 09.2019
- Responsible for Concept Brands (R&B Tea, elemen meatless cuisine, Grove Cafe, and 1983) under Koufu, both locally and overseas.
- Drive overall growth, business development, marketing, and operations of the BUs. Accountable to board of directors for business unit’s overall performance and P&L.
- Reviewed and developed business strategies to meet desired business growth.
- Developed business strategies and established SOPs and processes for overseas markets expansion. Secured JV partner in Indonesia to expand R&B Tea. Successfully opened first outlet in Jul 20, with 4 more in the pipeline. Opened an R&B Tea outlet in Malacca in Nov 19. Secured a Master Franchise with Shakey’s to expand R&B Tea in Philippines.
- Developed Group Crisis Management SOPs, to ensure mitigation during crisis and business continuity.
Deputy Director, Emergency & Contingency Planning
LAND TRANSPORT AUTHORITY
01.2019 - 06.2019
- Responsible for National Emergency Preparedness, Operations and Contingency Preparedness for Land Transport.
- Developed and reviewed selected land transport contingency plans for peacetime and national emergencies.
- Ensured Operational Readiness through participation /conduct exercises with Homefront agencies and Public Transport Operators (PTOs), and conduct audits.
- Developed system and processes for the Division.
Operations Officer (G3), 3rd Singapore Div
SINGAPORE ARMED FORCES
08.2016 - 11.2018
- Oversee training, operations, operational readiness and safety of units within the division
- Drive division objectives and workplan, conduct brigade-level exercises both local and overseas, monitors training results, capability development, and doctrine
- Responsible for review of operations-related and safety Standing Operating Procedures (SOP) within the division
- Assigned as Ops Manager to work with DSTA on a capability development project of ~$2 million
- Served as Army Chief Planner for Ex WALLABY 2017 in Australia, involving more than 3500 personnel and equipment
- Main tasks include finance budgeting, exercises planning, area and safety management and logistics arrangements
- Interacted with foreign armies to enhance defence relations, such as Malaysia, Indonesia, Thailand, India, China, and Australia
- Served as Chairman Contingency Co-ordination in NDP 2018 EXCO, where my team developed contingency plans to guide NDP activities.
Delta Wing Commander, Officer Cadet School
SINGAPORE ARMED FORCES
07.2013 - 08.2016
- Train selected young men and women to be professional SAF military officers, with strong values and character
- Recognised by SAF leadership on outstanding talent recruitment for SAF and provided assessment for Public Service Commission (PSC) scholarship holders.
Commanding Officer, 9th Singapore Infantry Regiment
SINGAPORE ARMED FORCES
11.2011 - 07.2013
- Responsible to build a committed, cohesive and competent operational ready unit of more than 500 soldiers, to fulfil the tasks by higher HQ
- Led multi-agencies security operations, for protection of key civilian installations (Jurong Island, Changi Airport and Sembawang Wharves), including development of Joint Operations Response plans
- Chaired monthly force protection meeting for Jurong Island and Sembawang Wharves, where I worked with key stakeholders such as SPF, PCG, SCDF, AETOS and JTC etc, to ensure security of installations, conduct operations rehearsal and develop contingency plans.
Education
Business Continuity Management Manager Course
BSI Training Academy
12.2021
WSQ Essentials of Franchise Management -
FT Consulting Singapore
07.2020
Master of Science - Msc Management
NANYANG TECHNOLOGICAL UNIVERSITY
01.2015
41st Command and Staff Course -
Singapore Command and Staff College
11.2010
Combined Arms Tactics Course -
United Kingdom
07.2009
Bachelor of Science - Bsc Management
UNIVERSITY OF LONDON
01.2009
United Nations Staff Officer Course -
Austria
08.2006
United Nations Junior Officer Course -
Sweden
08.2004
Higher National Diploma - Diploma in Building Services
NGEE ANN POLYTECHNIC
01.1997
Skills
- Strategic Planning
- People Management
- Team building
- Results-oriented
- Business Development
- Operations Management
References
- MAJOR GENERAL DAVID NEO, MINDEF, +65 98758900
- BRIGADIER GENERAL (NS) ALFRED FOX, Chief People & Culture Officer, Surbana Jurong, +65 97660188
Timeline
Director, Bus Regulation
Land Transport Authority
09.2022 - Current
Deputy Director, Integrated Transport Ops Planning
Land Transport Authority
10.2021 - 02.2023
Deputy Director, Emergency Preparedness
Land Transport Authority
12.2020 - 05.2022
Vice President Operations & Development
KOUFU GROUP LTD
06.2019 - 09.2019
Deputy Director, Emergency & Contingency Planning
LAND TRANSPORT AUTHORITY
01.2019 - 06.2019
Operations Officer (G3), 3rd Singapore Div
SINGAPORE ARMED FORCES
08.2016 - 11.2018
Delta Wing Commander, Officer Cadet School
SINGAPORE ARMED FORCES
07.2013 - 08.2016
Commanding Officer, 9th Singapore Infantry Regiment
SINGAPORE ARMED FORCES
11.2011 - 07.2013
Business Continuity Management Manager Course
BSI Training Academy
WSQ Essentials of Franchise Management -
FT Consulting Singapore
Master of Science - Msc Management
NANYANG TECHNOLOGICAL UNIVERSITY
41st Command and Staff Course -
Singapore Command and Staff College
Combined Arms Tactics Course -
United Kingdom
Bachelor of Science - Bsc Management
UNIVERSITY OF LONDON
United Nations Staff Officer Course -
Austria
United Nations Junior Officer Course -
Sweden
Higher National Diploma - Diploma in Building Services
NGEE ANN POLYTECHNIC
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