Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Choon Khiat Seah

Choon Khiat Seah

Practice Leader
Singapore

Summary

Strategic and results-driven IT and Digital Workplace Leader with 20+ years of experience across ASEAN and Asia-Pacific, specializing in service resiliency, AI-driven experience transformation (ECX), and digital workplace modernization. Adept at bridging technology and business objectives to deliver scalable, high-performance IT service delivery models. Proven track record in leading large transformation initiatives, managing multi-million dollar portfolios, and driving operational excellence across complex, multi-vendor environments.

Overview

26
26
years of professional experience
2005
2005
years of post-secondary education
13
13
Certifications

Work History

Associate Director, Digital Workplace & ECX Strategy

Kyndryl
04.2023 - Current
  • Company Overview: Kyndryl is a leading provider of IT services and solutions, focusing on digital workplace and experience transformation.
  • Lead a regional team of Customer Technology Advisors and Solution Architects, driving employee and customer experience transformation.
  • Support presales activities including leading RFP bid engagement, contract renewal and new customer engagement.
  • Delivered AI-powered endpoint management solutions to top-tier aviation and telecom clients, reducing support tickets by 35%.
  • Collaborate with strategic markets across 40+ countries to define GTM strategy and customer journey mapping.
  • Led joint GTM playbooks with Microsoft, Google, AWS, ServiceNow, and OEMs such as Lenovo, Dell, HP.
  • Achieved 110% of annual signing targets through presales, co-innovation workshops, and executive briefings.
  • Integrated Microsoft Co-Pilot and ServiceNow AI into ITSM/HRSD processes for proactive service delivery.
  • Oversaw delivery of managed services contracts across ASEAN, ensuring SLA compliance and stakeholder satisfaction.
  • Kyndryl is a leading provider of IT services and solutions, focusing on digital workplace and experience transformation.

Practice Leader, Digital Workplace Services & Network/Edge

Kyndryl
09.2021 - 03.2023
  • Company Overview: Kyndryl is a leading provider of IT services and solutions, focusing on digital workplace and experience transformation.
  • Formulated and executed Singapore GTM strategy as part of SLT team.
  • Directed solutioning and presales for Digital Workplace and Edge Services; (Won Singapore first multi-year/million managed services contract since IBM spinoff).
  • Pioneered zero-touch provisioning, telemetry, and workflow automation to enhance service delivery.
  • Forged and led alliance GTMs with Microsoft, Cisco, Juniper, Five9, Yellow AI, and ServiceNow.
  • Oversaw delivery teams managing SLA-driven operations across Tier 1 accounts in Singapore.
  • Kyndryl is a leading provider of IT services and solutions, focusing on digital workplace and experience transformation.

Advisory Service Program Manager / Service Integration Leader

IBM
05.2015 - 08.2021
  • Company Overview: IBM is a global technology and consulting company, providing a wide range of services and solutions.
  • Led DWS Service Line for Singapore; supported bids and contract renewals, overseeing 200+ delivery resources.
  • Managed strategic accounts (e.g. Singapore Airlines, WPP, ANZ, JLL) and led complex IT transitions.
  • Optimized IT operating models, improved delivery margins, and introduced automation in service management.
  • IBM is a global technology and consulting company, providing a wide range of services and solutions.

Regional Technical Accounts Manager - APAC

NBC Universal International
07.2013 - 04.2015
  • Company Overview: NBC Universal International is a global media and entertainment company.
  • Directed IT operations across 12 APAC countries, aligned regional delivery to global IT strategy.
  • Owned P&L and advised business units on IT budget, infrastructure, and application delivery.
  • NBC Universal International is a global media and entertainment company.

Service Delivery Manager, End User Service Delivery

IBM
01.2007 - 01.2013
  • Company Overview: IBM is a global technology and consulting company, providing a wide range of services and solutions.
  • Managed global service delivery for Singapore Airlines, including vendors and in-house teams.
  • Improved SLA performance via automation dashboards and process optimization.
  • IBM is a global technology and consulting company, providing a wide range of services and solutions.

Service Support Manager

OPUS IT Services Pte Ltd
01.2000 - 01.2007
  • Company Overview: OPUS IT Services Pte Ltd provides IT support and services.
  • Managed IT support for IBM accounts; led vendor governance and ensured SLA compliance.
  • OPUS IT Services Pte Ltd provides IT support and services.

Customer Support Executive

Bloomberg L.P.
01.1999 - 01.2000
  • Company Overview: Bloomberg L.P. is a global financial services, software, and media company.
  • Provided advanced Bloomberg Terminal support and led training for institutional clients.
  • Bloomberg L.P. is a global financial services, software, and media company.

Education

Bachelor of Science - Business Studies

Loughborough University

Skills

Team collaboration and leadership

Certification

AWS Certified Cloud Practitioner, 01/01/22

Timeline

Associate Director, Digital Workplace & ECX Strategy

Kyndryl
04.2023 - Current

Practice Leader, Digital Workplace Services & Network/Edge

Kyndryl
09.2021 - 03.2023

Advisory Service Program Manager / Service Integration Leader

IBM
05.2015 - 08.2021

Regional Technical Accounts Manager - APAC

NBC Universal International
07.2013 - 04.2015

Service Delivery Manager, End User Service Delivery

IBM
01.2007 - 01.2013

Service Support Manager

OPUS IT Services Pte Ltd
01.2000 - 01.2007

Customer Support Executive

Bloomberg L.P.
01.1999 - 01.2000

Bachelor of Science - Business Studies

Loughborough University

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