Choong Qiu Yan
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Assistant ( Internship )
Skp
03.2019 - 09.2019
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Used POS system to process sales, returns, online orders and gift card activations.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Samsung Promoter
Samsung
03.2018 - 04.2018
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Demonstrated and explained Samsung products to number of walk-in customers daily to persuade customers to purchase product.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
Grab Promoter
Grab
03.2017 - 04.2017
- Worked with Merchant ( B2B) to understand needs and provide excellent service.
- Participated in team-building activities to enhance working relationships.
- Developed and maintained courteous and effective working relationships
Education
Bachelor of Business - Tourism And Hospitality
Singapore Institute of Management (SIM)
Singapore 12.2021
Customer Experience Management With Bussiness -
Republic Polytechnic
Singapore04.2020
Skills
- Adaptable and Flexible
- Engaging with Diverse Customers
- Positive Customer Engagement
- Friendly and Helpful
- Reliable and Responsible
- Time Management
- Customer Data Confidentiality
Certification
- Received Edusave Award in 2020
Timeline
Retail Assistant ( Internship )
Skp
03.2019 - 09.2019
Samsung Promoter
Samsung
03.2018 - 04.2018
Grab Promoter
Grab
03.2017 - 04.2017
Bachelor of Business - Tourism And Hospitality
Singapore Institute of Management (SIM)
Customer Experience Management With Bussiness -
Republic Polytechnic