Choon Chye Goh
Sembawang
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Operations Controller
DBS Singapore
01.2015 - Current
- Prepare dashboard of Open system, mainframe and share point for stakeholders.
- Real time monitoring of system health for Open system batch console, Marketplace iBatch and Grafana dashboard.
- Eyeball Microsoft Teams chats alerts from application users requesting for operator's assistance.
- Escalate to respective support and inform management for any unavailability of Open system batch console, Marketplace iBatch and Grafana dashboard with follow-up.
Operations Controller
IBM Singapore Pte Ltd
01.2007 - 01.2015
- Tivoli open system and mainframe batch jobs management. To ensure success completion of batches to meet standard SLA requirements. Perform hourly health check for all application servers via Tivoli job scheduling console and escalate accordingly to respective support for abnormal status. To perform batch recovery according to application support's instructions upon failure.
- Filings of job log for reference - Update of batch statistic - Issuing of servers’ passwords and rack keys to support team for Change Request or problem ticket
Operations Controller
Sema Pte Ltd
01.1997 - 01.2007
- Managing mainframe real time batch jobs in fast pace environment. Assisting end-users with network discrepancy such as controller being inactive that affecting them of accessing database. Perform database backups for mid-range computers and housekeeping of storage space. Escalate failed jobs or system tasks to respective application or technical support for real time recovery.
Computer Operator
ST Computer Systems and Services Pte Ltd
01.1995 - 01.1997
- Monitoring of mainframe batch jobs and perform escalation for fail or abnormal jobs process; - Perform housekeeping for both computers system and datacenter environment;
Sales Promoter
Beauty Goldsmith & Jewelers Pte Ltd
01.1993 - 01.1995
- Provide sales advise, follow-up on workmanship completion and create good rapport with customers.
- Attend to all customer's enquiries and establish new customer record.
- Constant uphold of VM standard set by management.
- Support sales events and promotion.
Education
Diploma of Computer Science/Information Technology - Business and IT
COMSERTRAC SCHOOL OF COMPUTING
Singapore01.1998
Primary/Secondary School/”O” Level of - Technical
Queensway Secondary School
Singapore01.1986
Skills
- Teamwork and Collaboration
- Professionalism
- Team Collaboration
Referrers
- Chew Eng Heng, 96479612
- Tan Wah Chiang, 90287482
Certification
- Fundamentals of Digital Jewellery Design (CAD) (JDMIS – 2024)
- Gem and Jewellery Trade Secrets (JDMIS – 2024)
- Certificate in Hard/software Support, PC networking (2003)
- Diploma in Business and IT (1998)
- Professional Certificate in Python Programming (2020)
- Indoor Teambuilding (MDIS -13/01/2004)
- Exceptional Customer Service (MDIS – May 2003)
Resume Summary
Jewelries Sales Promoter (1993 - 1995), sales - 2
Computer operator (1995 - present), IT/Computer - Software, Diploma, 28
Timeline
Operations Controller
DBS Singapore
01.2015 - Current
Operations Controller
IBM Singapore Pte Ltd
01.2007 - 01.2015
Operations Controller
Sema Pte Ltd
01.1997 - 01.2007
Computer Operator
ST Computer Systems and Services Pte Ltd
01.1995 - 01.1997
Sales Promoter
Beauty Goldsmith & Jewelers Pte Ltd
01.1993 - 01.1995
Diploma of Computer Science/Information Technology - Business and IT
COMSERTRAC SCHOOL OF COMPUTING
Primary/Secondary School/”O” Level of - Technical
Queensway Secondary School
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