CHONG YI EN
Administration
Summary
Dynamic and versatile professional with extensive experience in project management, quality assurance, commercial operations, and HR administration. Proven ability to manage project deployments, ensure compliance, enhance team performance, and drive organizational improvements. Strong communicator with a commitment to client satisfaction and operational excellence.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Project Executive
CHANNEL WERKZ PTE LTD
12.2023 - 4 2024
- Oversaw project operations and deployments, ensuring adherence to company protocols
- Managed administrative tasks, including record-keeping, documentation, and client communications
- Assisted in contract negotiation, billing, and dispute resolution, prioritizing client satisfaction
- Supported interdepartmental coordination and project administration
- Ensured compliance with company policies, including data protection and confidentiality
- Adapted flexibly to additional duties assigned by management, contributing to overall project success.
Quality Assurance
ICF INTERNATIONAL PTE LTD
08.2023 - 10.2023
- Conducted root cause analysis to rectify quality issues and defects
- Executed risk assessments to preempt quality concerns
- Monitored quality metrics and conducted audits to ensure compliance
- Designed and implemented quality assurance plans to uphold regulatory standards
- Investigated and addressed customer complaints
- Recommended organizational enhancements for improved functionality
- Defined departmental standards and objectives
- Facilitated quality review meetings to enhance performance and customer satisfaction.
Commercial Executive
ICF INTERNATIONAL PTE LTD
06.2023 - 08.2023
- Led collaborative efforts to enhance team performance
- Contributed to client meetings, offering financial analysis and investment insights
- Implemented efficient record filing systems to streamline document management
- Managed incoming mail and packages, ensuring timely distribution
- Maintained customer databases and generated performance reports
- Processed customer orders promptly and accurately
- Oversaw electronic filing systems and managed communication channels
- Proactively sought improvements in operations and client communications for increased efficiency.
HR & Admin Executive
JOO HENG PLASTIC TRADING
04.2014 - 05.2023
- Managed foreign worker permits and maintained accurate employee records
- Coordinated recruitment processes, from resume screening to interviews
- Conducted new employee orientations and handled onboarding procedures
- Administered employee claims and addressed grievances and disciplinary issues
- Provided comprehensive administrative support and facilitated effective communication
- Produced business correspondence and contributed to decision-making processes
- Oversaw purchasing activities, negotiated with suppliers, and maintained records
- Developed and executed online marketing strategies to drive revenue and engagement
- Managed e-commerce website, tracked inventory, and analyzed customer feedback for improvement.
Preschool Teacher Leader
GIFTED-CHILD SYSTEM LEARNING NETWORK
07.2011 - 04.2014
- Instructed children in health and personal habits, fostering holistic development
- Consulted with parents to establish strong support networks and tailored education plans
- Fostered individual connections with students to enhance learning experiences
- Maintained safety and cleanliness through daily sanitation of play areas
- Enforced classroom standards and promoted positive behavior
- Prepared engaging lessons and documented student progress
- Created a nurturing environment conducive to learning
- Collaborated with stakeholders to ensure positive student outcomes
- Implemented creative teaching methods and provided one-on-one support
- Contributed to parent-teacher conferences and assessment processes
- Developed and executed behavior management strategies.
Education
Accounting
Sunway College Kuching
Malaysia 04.2010 - 06.2011
Skills
- Proficient in project management with a focus on efficient operations and administrative tasks
- Skilled in commercial operations, enhancing team performance, and managing client communications
- Expertise in HR administration, overseeing recruitment processes and maintaining employee records
- Strong communication skills, facilitating effective interdepartmental coordination
- Background in early childhood education, developing tailored education plans and nurturing learning environments
Personal Information
- Nationality: Malaysian
- Visa Status: SG PR
Timeline
Project Executive
CHANNEL WERKZ PTE LTD
12.2023 - 4 2024
Quality Assurance
ICF INTERNATIONAL PTE LTD
08.2023 - 10.2023
Commercial Executive
ICF INTERNATIONAL PTE LTD
06.2023 - 08.2023
HR & Admin Executive
JOO HENG PLASTIC TRADING
04.2014 - 05.2023
Preschool Teacher Leader
GIFTED-CHILD SYSTEM LEARNING NETWORK
07.2011 - 04.2014
Accounting
Sunway College Kuching
04.2010 - 06.2011
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