CHONG YI EN
Summary
- Productive Administrative Executive with 9-year track record in data management, customer relations and complex problem-solving. Oversees cutlery operations and handles all administrative needs with efficiency and professionalism. Advanced skills in Autocount & Microsoft Office.
- Dependable admin possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with few other departments.
- Accomplished admin handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Quality Assurance
ICF International Pte Ltd
08.2023 - Current
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Monitored staff organization and suggested improvements to daily functionality.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Commercial Executive
ICF International Pte Ltd
06.2023 - 08.2023
- Orchestrated and worked with teams to maximize impact.
- Participated in client meetings to discuss financial analysis and investment strategies.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
HR & Admin Executive
JOO HENG PLASTIC TRADING
04.2014 - 05.2023
- Familiar in applying permit for foreign workers
- Updating staff and workers records
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Processed employee claims - medical, petty cash
- Handling employee grievances and disciplinary issue - performance, harassment, etc
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Reviewed information, created models and contributed to decision-making process by forecasting trends.
- Filed paperwork and organized computer-based information.
- Maintained complete documentation and records of all purchasing activities.
- Negotiated with suppliers, vendors and other representatives.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Managed and maintained purchase orders and invoices.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Created clear, precise and properly detailed product and service information on company website.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Implemented marketing campaigns to increase customer engagement and sales.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Established and maintained e-commerce website to promote and sell products.
Preschool Teacher Leader
Gifted-Child System Learning Network
06.2011 - 04.2014
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Gathered materials and resources to prepare for lessons and activities.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Created safe and nurturing learning environment for preschoolers.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Utilized creative teaching strategies to engage students in classroom.
- Helped new preschool children get used to classes by giving one-on-one support.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Developed and implemented behavior management plans.
Education
High School Diploma -
Sunway College Kuching
Malaysia05-2011
Skills
- Work order administration
- Administering claims
- Administrative supervision
- Basic administrative knowledge
- Administrative support experience
- Records administration
- Human resources administration
- ISO Quality Standards
Timeline
Quality Assurance
ICF International Pte Ltd
08.2023 - Current
Commercial Executive
ICF International Pte Ltd
06.2023 - 08.2023
HR & Admin Executive
JOO HENG PLASTIC TRADING
04.2014 - 05.2023
Preschool Teacher Leader
Gifted-Child System Learning Network
06.2011 - 04.2014
High School Diploma -
Sunway College Kuching
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