- Mandarin / Chinese
CHONG SHWU FEN
13-290 S520907
Overview
1
1
Language
18
18
years of professional experience
Summary
Experienced Operations Manager with over 13 years of hands-on experience in food court and stall operations. Strong background in staff management, manpower scheduling, sales, inventory control, purchasing, supplier coordination, cash handling and daily operations. Experienced in staff training, customer service and maintaining smooth and efficient business operations.
Work History
Operations Manager
SATAY BY THE BAY – GOOD FOOD COURT
01.2013 - 09.2026
- Managed daily operations of tenant stalls and ensured smooth and efficient workflow.
- Prepared staff schedules and managed manpower allocation to meet operational needs.
- Supervised staff performance and assigned daily work responsibilities.
- Conducted staff training on operational procedures, service standards and workplace practices.
- Managed drink stall sales and monitored daily sales performance.
- Managed stock control, stock-in, inventory levels and stock replenishment.
- Handled purchasing and coordinated with suppliers to ensure timely delivery of goods and supplies.
- Monitored costs, sales and profit performance.
- Managed daily cash handling and sales-related matters.
- Coordinated with tenants and suppliers on operational requirements and issues.
- Handled customer feedback and complaints and followed up on operational issues.
- Monitored cleanliness, hygiene and safety standards within the food court and stalls.
- Responded to day-to-day operational issues and took appropriate action to minimise disruption.
- Maintained good working relationships with tenants, staff and suppliers.
Operations Manager
Banquet
02.2009 - 12.2012
- Directed daily food court operations, ensuring smooth service flow and consistent tenant support.
- Coordinated manpower schedules to maintain coverage during peak dining periods.
- Monitored hygiene, safety, and sanitation standards across seating and stall areas.
- Liaised with vendors and suppliers to resolve delivery, inventory, and service issues.
- Trained frontline staff on service procedures, cleanliness standards, and operational expectations.
- Oversaw maintenance follow-ups, ensuring equipment, facilities, and common areas remained operational.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Senior High School (Form 5 / Secondary Education)
Chung Hua Middle School No 3
11-1999
Skills
- Operations Management
- Staff Management & Scheduling
- Staff Training
- Sales Management
- Stock & Inventory Control
- Purchasing & Supplier Coordination
- Cash Handling
- Cost & Profit Monitoring
- Customer Service
- Tenant & Stall Operations
- Hygiene & Safety Management
- Microsoft Excel
- Microsoft Word
- Inventory control
- Invoice processing
- Cost reduction
LANGUAGES
Personal Information
- Title: Operations Manager
- Date of Birth: 04 Aug 1981
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
Timeline
Operations Manager
SATAY BY THE BAY – GOOD FOOD COURT
01.2013 - 09.2026
Operations Manager
Banquet
02.2009 - 12.2012
Senior High School (Form 5 / Secondary Education)
Chung Hua Middle School No 3