CHONG KAH POH
Summary
Proactive Fresh Food Manager with expertise in running smooth and successful fresh food department. Matches employees to tasks to boost productivity across workforce. Forward-thinking and resourceful with results-driven mentality. Versatile Fresh Food Manager successful at recruiting, hiring and training productive and service-focused grocery employees. Proficient in ordering supplies, coordinating records and maintaining health and safety standards. Good understanding of market conditions, seasonal needs and customer preferences.
Overview
9
9
years of professional experience
Work History
Fresh Department Supervisor
Prime Supermarket
05.2016 - 01.2024
- Increased customer satisfaction by implementing efficient department processes and workflows.
- Streamlined inventory management for optimal product availability and freshness.
- Enhanced team performance by providing ongoing coaching, training, and professional development opportunities.
- Enhanced customer satisfaction by ensuring consistent quality and freshness of produce.
- Reduced food waste through effective inventory management and timely product rotation.
- Increased sales by creating attractive and well-organized displays for fresh food items.
- Implemented innovative merchandising strategies to drive customer interest in seasonal products.
- Maintained a clean, safe, and sanitary work environment according to health department guidelines.
- Collaborated with other department managers to develop cross-promotional initiatives, driving overall store sales growth.
- Conducted regular price audits to maintain competitive pricing within the market.
- Streamlined processes by implementing efficient workflow systems for staff tasks and responsibilities.
- Fostered a positive work atmosphere, contributing to increased employee morale and productivity.
- Developed strong relationships with suppliers to ensure consistent supply of high-quality products.
- Trained and mentored new employees on proper handling techniques and company procedures, resulting in improved team performance.
- Managed ordering process to optimize stock levels and reduce out-of-stock situations.
- Implemented product sampling programs that drove increased consumer trial and purchase intent for new offerings.
- Oversaw daily operations within the fresh food department efficiently while managing a diverse team of associates.
- Promoted sustainability initiatives within the store by sourcing locally produced goods when possible.
- Maximized profits through careful cost control measures such as bulk purchasing discounts from suppliers.
- Handled escalated customer concerns promptly, resulting in improved client retention rates.
- Monitored industry trends and adapted product offerings accordingly, increasing overall market share for fresh food items.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement opportunities.
- Assisted in budget planning for the fresh food department, ensuring alignment with overall store financial objectives.
- Maintained compliance with health code standards.
- Purchased new inventory according to expected regular and holiday demand.
- Completed cycle counts and monthly inventory.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained and led team of 5 department team members.
Chicken Rice Chef Assitant
Yang's Hainanese Chicken Rice
11.2014 - 04.2016
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Education
Skills
- Operational Efficiency
- Merchandising Strategies
- Analytical Thinking
- Interpersonal Skills
- Inventory Management
- Loss Prevention
- Order Processing
- Customer Service
- Attention to Detail
- Team Leadership
- Time Management
- Organizational Skills
- Decision Making
- Adaptability
- Food Safety Understanding
- Merchandising Skills
- Product Evaluation
- Performance Monitoring
- Food Safety Standards
- Product Purchasing
- Department Operations
- Waste Reduction
- Monthly Inventory
- Sales Analysis
- Stock Rotation
- Professional and Courteous
Languages
Malay
Bilingual or Proficient (C2)
English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Advanced (C1)
Timeline
Fresh Department Supervisor
Prime Supermarket
05.2016 - 01.2024
Chicken Rice Chef Assitant
Yang's Hainanese Chicken Rice
11.2014 - 04.2016
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