Chong Jiunn Wei
Summary
Experienced HR professional skilled in recruitment, training, and payroll management. Proven ability to foster positive relationships with both employees and management. Committed to upholding legal compliance and regulations. Seeking a challenging full-time role where interpersonal, time management, and problem-solving skills can be effectively utilized.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Recruitment Specialist
MCI Career Service
11.2023 - Current
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
- Assisted with writing job postings and job descriptions for boards.
Retail Assistant
Seng Siong Supermarket
03.2023 - 08.2023
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Assistant Retail Store Manager
Impulse Gaming (JB HQ)
01.2020 - 12.2022
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Monitor company's social media platforms and online selling platforms (e.g., Shopee, official website) for orders, complaints, and feedback.
- Respond promptly and professionally to customer inquiries, complaints, and feedback received through social media or online platforms.
- Coordinate daily stock transfers from headquarters to other retail stores as needed.
- Arrange and track daily shipments for customer orders, ensuring end-to-end fulfillment and timely delivery.
- Maintain cleanliness and organization of warehouse and retail store premises.
- Handle customer complaints or requests by providing effective solutions and resolving issues promptly.
- Explore opportunities to expand business into other industries through market research and strategic planning.
Education
BBA - Marketing
Southern University Collage
Johor Bahru12.2021
Diploma - Finance Analysis
Southern University Collage
Johor Bahru12.2017
Skills
- Candidate Sourcing
- Talent Acquisition
- Social Media Recruiting
- Onboarding process
- Microsoft Office
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Online Advertising
- E-commerce Platforms
- Client Relationship Development
- Shipment Coordination
- Inventory Management
Certification
- CEI Basic
Languages
Chinese (Mandarin)
Intermediate (B1)
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Recruitment Specialist
MCI Career Service
11.2023 - Current
Retail Assistant
Seng Siong Supermarket
03.2023 - 08.2023
Assistant Retail Store Manager
Impulse Gaming (JB HQ)
01.2020 - 12.2022
BBA - Marketing
Southern University Collage
Diploma - Finance Analysis
Southern University Collage
- CEI Basic
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