Chong Chan Wai
Summary
Experienced Operations professional skilled in coordinating import, export and cross trade shipments, specializing in shipping documentation. Proven ability to provide comprehensive customer support, navigate international regulations, and optimize shipping solutions. Adept at key account management, overseas agency development, and ensuring efficient shipment movement, with a focus on customer satisfaction and meticulous record-keeping for company SOC equipment.
Overview
13
13
years of professional experience
Work History
Operations Manager
JNC Line (S) Pte Ltd
03.2017 - Current
- Handle shipment of SOC for Isotank and GP container.
- Coordinate with customer/shipper/consignee/agent for shipments arrangement.
- Prepare shipping documents for Ocean BL, House BL, and Switch BL, PM4 (DG) and etc.
- Provide customer support and advise various country customary rules and regulations.
- Recommend shipping solutions to minimize cost and optimize profits (e.g. detention, loading/unloading dates).
- Key Account Management and maintain existing customer base to ensure customer satisfaction.
- Provide after-sales support and ensure smooth and efficient shipment movement.
- Overseas Agency Maintenance and Development (e.g. prospect shipment).
- Handle complaints.
- Prepare invoices and monthly SOA.
- Provide direction to other individuals and oversees the daily operations of other staff.
- Other Administrative and ad-hoc duties if required (e.g. customer site visiting, depot interview, customer internal audit)
Shipping Supervisor
Yamato Transport (S) Pte Ltd
03.2011 - 01.2017
- Coordinate consolidated and direct shipments for FCL and LCL.
- Liaise with internal and external parties & ensure excellent customer service delivered.
- Declare permits (IG, ID, II, IT, ME, OT, OD and etc).
- Prepare and complete orders for delivery or pickup according to schedule.
- Receive and process warehouse stock products.
Arrange and supervise daily delivery activities. - Perform inventory controls and keeping quality standards high for audits.
Education
Bachelor of Business Administration (Honours) - Entrepreneurship
Tunku Abdul Rahman University (UTAR)
Malaysia08.2010
Diploma in Business Studies - Business Administration
Tunku Abdul Rahman College
Malaysia03.2008
Skills
- Document Control
- Incidents Management
- Customer Service
- Workflow Optimization
Timeline
Operations Manager
JNC Line (S) Pte Ltd
03.2017 - Current
Shipping Supervisor
Yamato Transport (S) Pte Ltd
03.2011 - 01.2017
Bachelor of Business Administration (Honours) - Entrepreneurship
Tunku Abdul Rahman University (UTAR)
Diploma in Business Studies - Business Administration
Tunku Abdul Rahman College
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