Chloe Liew Hee Mun
Store Manager
Summary
Dynamic Store Manager with a proven track record at TIAN MA GROUP HOLDINGS PTE LTD, enhancing operational efficiency through strategic inventory management and strong vendor relationships. Skilled in customer relations and staff management, I consistently drive performance improvements while maintaining high standards of service and satisfaction.
Overview
6
6
years of professional experience
Work History
Store Manager of Operations
TIAN MA GROUP HOLDINGS PTE LTD
01.2022 - Current
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
Production Operations Associate
Merit Medical
02.2020 - 02.2021
- Utilized problem-solving skills to resolve production challenges quickly, minimizing disruptions in operations flow.
- Enhanced communication among team members, promoting a collaborative work environment.
- Increased production efficiency by streamlining processes and minimizing downtime.
- Improved overall safety within the production facility, implementing new protocols and guidelines.
- Organized work to meet demanding production goals.
Food Service Worker
Compass Group
01.2019 - 01.2020
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Sekolah Menengah Menglembu
Malaysia Skills
Goals and performance
Opening and closing procedures
Merchandising
Strategic thinker
Store displays
Customer Relations
Accurate money handling
Customer Response
Staff Management
POS systems
Product and service sales
Operations
Inventory management
Product development
Timeline
Store Manager of Operations
TIAN MA GROUP HOLDINGS PTE LTD
01.2022 - Current
Production Operations Associate
Merit Medical
02.2020 - 02.2021
Food Service Worker
Compass Group
01.2019 - 01.2020
Sekolah Menengah Menglembu