Chloe Tan Cherng Er
Summary
I excel in operations and administration management, staff development, enhancing efficiency and customer satisfaction. Skilled in Microsoft Office and adept at fostering teamwork, my leadership significantly contributed to improved profitability and process optimization, showcasing my ability to drive results and nurture professional growth.
I have a great understanding in healthcare and experiences in both public health and private healthcare sector. I am also a proactive and hardworking individual focused in continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Senior Assistant Manager, Operations
RadLink Diagnostic Imaging
09.2024 - Current
- Led a team of junior staff members, ensuring efficient task completion and professional development.
- Develop and implement staffing plans to meet daily operational needs of each modality or program.
- Oversee daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Ensure safe and efficient patient flow.
- Lead or participate in programs aimed to improve process and workflow.
- Manage feedback and enhanced customer satisfaction through timely issue resolution and proactive communication.
- Conducted regular performance evaluations, providing constructive feedback and setting achievable goals for team members.
- Implemented cost-saving measures that contributed to improved profitability without sacrificing quality or service levels.
Liver Transplant Coordinator
National University Hospital
09.2020 - 08.2024
- Enhanced transplant coordination by streamlining communication among multidisciplinary teams.
- Supported families during the donation process, providing compassionate guidance and resources.
- Facilitated efficient organ allocation by maintaining up-to-date knowledge of National Organ Transplant Unit(NOTU) policies and procedures.
- Developed strong relationships with referring physicians, fostering collaboration in patient care management.
- Collaborated with multidisciplinary teams to develop individualized care plans for each transplant candidate.
- Managed complex transplant cases, ensuring timely and accurate completion of all required documentation.
- Optimized patient outcomes through meticulous pre-transplant evaluations and assessments.
- Scheduled tests and procedures for patients needing additional or specialized care.
- Participate in NOTU projects in educating public about organ donation, and gives talk in secondary school.
Neonatal Intensive Care Unit Staff Nurse
Gleneagles Hospital
05.2014 - 08.2019
- Assessed, evaluated, and provide nursing care for neonates
- Handling neonates that require intensive cares such as intubated and ventilated babies.
- Developed strong rapport with patients'' families, providing emotional support and reassurance during difficult times in their infants'' lives.
- Maintained a safe environment for critically ill neonates through rigorous adherence to infection control policies.
- Enhanced interdisciplinary communication for better treatment planning and coordination of care.
- Facilitated breastfeeding success by providing lactation support and resources to mothers in the NICU setting.
- Mentored new nursing staff, fostering a supportive learning atmosphere and promoting professional growth.
Education
Korean Language School -
Sung Kyun Kwan University
South Korea02-2020
Bachelor of Science - Nursing
Curtin University
Singapore02-2017
Parkway College
Singapore, Null, Singapore04-2014
Skills
- Staff Training and Development
- Customer Relationship Management
- Operations and Administrative Management
- Staff Management and Supervision
- Project Management
- Policy administration
- Microsoft Office expertise
- Positive Attitude and Teamwork and Collaboration
- Problem-Solving
- Time Management and Multitasking abilities
- Customer service and satisfaction
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Korean
Advanced (C1)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Timeline
Senior Assistant Manager, Operations
RadLink Diagnostic Imaging
09.2024 - Current
Liver Transplant Coordinator
National University Hospital
09.2020 - 08.2024
Neonatal Intensive Care Unit Staff Nurse
Gleneagles Hospital
05.2014 - 08.2019
Korean Language School -
Sung Kyun Kwan University
Bachelor of Science - Nursing
Curtin University
Parkway College
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