Chloe Hok
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Senior Officer - COO OFFICE
United Overseas Bank
02.2020 - 02.2022
- Monitored and updated employee database and managed scheduling for team for hiring.
- Produced detailed reports to track trends and keep senior management informed.
- Interpreted management directives to define and document administrative staff processes.
- Standardized office hiring structures and processes to promote collaboration and increased performance across countries.
- Implemented improved processes for data extraction with less errors and faster processing.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses for budgeting new hires.
- Drove workflow improvements by streamlining processes.
Asia Capital Reinsurance Group, ACR
04.2019 - 12.2019
- Collaborate with various business functions to ensure data transfer and extraction meets all criterias and expectations
- Prime contact person for external sources abroad and internal business functions regarding management issues relevant to project as well as data support
- Coordinate and prepare UAT test Scripts with various business units to troubleshoot data and system related problems
- Analysing past data and monitoring existing data to ensure data is clean and accurate as of date
- Assist in defining operating processes, process flow and documentation for past and future systems
Oversea-Chinese Banking Corporation Limited, OCBC
05.2016 - 01.2019
- Generate Periodic & Operational / performance reports and management information
- Provide accurate and consistent management information and statistics internally and externally
- Deal with queries and requests in relation to problem solving for management (for example incentive related)
- Analyse information and data as used by Management
- Develop and implement standardized MIS procedures across all teams
- Develop process improvements for increased efficiency and effectiveness
- Cover for the absence of the HR Admin
- Support ad hoc requests from Supervisors
- Liaise with the clients and processors in rectifying document discrepancies
- Attend to clients’ queries on loans and credit cards application
- Assist in retrieving clients’ documentation to ensure smooth transaction
- Conduct proper KYC and verbal acceptance for online applications
Education
Bachelor of Science - Finance
University College Dublin
2016
Diploma - Management Studies
SIM Global Education
2014
Skills
- MS Office Software Proficiencies
- Corporate Communications
- Database Administration
- Human Resources Department Processes
- Meeting Support
- Operational Efficiency
- HR Support
- Documentation
- Report Writing
- Process Improvement
- Data Analysis
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Senior Officer - COO OFFICE
United Overseas Bank
02.2020 - 02.2022
Asia Capital Reinsurance Group, ACR
04.2019 - 12.2019
Oversea-Chinese Banking Corporation Limited, OCBC
05.2016 - 01.2019
Bachelor of Science - Finance
University College Dublin
Diploma - Management Studies
SIM Global Education
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