Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Chloe Chee

Cabin Crew
Singapore

Summary

I'm an outgoing, energetic and optimistic customer service representative keen to reach out to customers to present Zegal's products and services offered through calls and multi-media platforms with my skills. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Enthusiastic customer service representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Zegal.

Overview

3
3
Languages
9
9
years of post-secondary education
3
3
years of professional experience

Work History

Telecommunications Operator

Fairmont hotel and Swiss hotel
Singapore
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Supported customers by managing many calls per day efficiently while maintaining professionalism and upbeat tone.
  • Connected callers with appropriate professional, department or business.

Front Desk Receptionist

London weight management
Singapore
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Able to qualify, manage and assist in closing and tracking sales.

Zumba Fitness Instructor

Zumba
Singapore
  • Was the youngest certified Zumba instructor in Singapore.
  • Instructed clients of all skill levels on technique and proper form.
  • Encouraged clients to push past comfort levels while maintaining strong focus on safety and technique.
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Choreographed class routines and paired with upbeat music selections.
  • Encouraged sustainable habits for health, fitness and well-being.
  • Offered inspiration and guidance to all club members and group event patrons.
  • Provided guidance and inspiration to class members and recommended additional fitness resources.
  • Created structured and innovative fitness programs to be executed in small to large group atmospheres.
  • Informed clients about nutrition, lifestyle issues, and weight control.
  • Educated clients on effective ways to exercise while on business travel, at home and on vacation.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Participated in many events such as, 1) Sports Hub Community Play Day2) Zinga 4Th Anniversary 20173) Swing Singapore 20174) National Day Observance Ceremony @ECP 20175) The Fight Against Caner @ the Arena 6) Mewah Family Day7) Zumba with Mom! @ Safra Mount Faber 8) Glow Fitness at the Arena 9) Xmas Zumba @ Safra Mount Faber 10) Swim for Hope Zumba @ Mount Faber Safra11) Sketchers Run Zumba12) WaveHouse Sentosa Zumba
  • Taught classes weekly at, 1) Nee Soon East Park 2) Mandai Tekong Park 3) Bukit Panjang N2 Park 4) Grace Orchard School 5) Schneider Electric Southeast Asia 6) NKF Centre 7) Marine Parade Town Council 8) Star Vista 9) GE Aviation 10) Tampines Hitachi 11) Qiren 12) SCGS Glow Zumba 13) Football Association Singapore 14) NEA 15) Safra Punggol 16) Safra Mount Faber 17) National Heart Center18) Castle Green Condo 19) Loyang Fugro House 20) IBM, Changi 21) Clyde & Co 22) Mediterranean Shipping Company 23) HDB Hougang Branch 24) Dancing with Friends Studio 25) Bishan Sports Center 26) Teletech Park 27) STelectronics corporate 28) Dance On Us
  • Added qualifications, Zumba Proskills and Rootz by salsation.

Cabin Attendant

Japan Airlines
Singapore
08.2019 - Current
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
  • Addressed passengers' concerns about delayed and canceled flights and resolved issue through assurance and communication.
  • Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Attended a 3 month training in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures in Japan Tokyo.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Responded to questions and requests for information from children and parents.
  • Filled out daily record sheets for every student and submitted to records office.
  • Kept close eye on passenger behavior and watched for problems such as injuries, illnesses and emotional concerns.
  • Provided boarding assistance to elderly, sick or injured people.
  • Studied the japanese language graded N3 and N4 in the span of 1 month.

Sales Associate

Courts
Singapore
02.2021 - 05.2021
  • With my charismatic character, I was able to achieve KPI's set by management.
  • With my exceptional memory, achieved a 20% boost in up-selling to all patrons.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Completed orders and organized product deliveries to meet customer timetables.

Customer Experience Ambassador

An açai affair
Singapore
11.2020 - 05.2021
  • Exceeded goals through effective task prioritization and great work ethic.
  • Received and processed stock into inventory management system.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Supported the evaluation of our products and services in relation to our competition.

Boost Juicer

Boost juice bars
Singapore
10.2016 - 12.2016
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Developed and maintained courteous and effective working relationships.
  • Dependable and friendly server.

Education

High School Diploma -

Singapore Media Academy
Mediacorp
01.2019 - 01.2020

N Levels -

CHIJ St Theresa Convent
Singapore
01.2012 - 01.2015

PSLE -

CHIJ Our Lady Queen of Peace
Singapore
01.2006 - 01.2011

No Degree - Japanese

Ikoma Language School
Singapore

Skills

Leadership

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Interests

Singing

Dancing

Sports

Timeline

Sales Associate

Courts
02.2021 - 05.2021

Customer Experience Ambassador

An açai affair
11.2020 - 05.2021

Cabin Attendant

Japan Airlines
08.2019 - Current

High School Diploma -

Singapore Media Academy
01.2019 - 01.2020

Boost Juicer

Boost juice bars
10.2016 - 12.2016

N Levels -

CHIJ St Theresa Convent
01.2012 - 01.2015

PSLE -

CHIJ Our Lady Queen of Peace
01.2006 - 01.2011

No Degree - Japanese

Ikoma Language School

Zumba Fitness Instructor

Zumba

Front Desk Receptionist

London weight management

Telecommunications Operator

Fairmont hotel and Swiss hotel

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