CHIYIP SAM
Summary
Skilled Administrative Clerk and Cake Decorator with a proven track record at Emicakes, excelling in clerical support and customer service. Demonstrated ability to maintain confidentiality and manage database entry with precision. Achieved increased efficiency in cake production and customer satisfaction through exemplary verbal communication and meticulous attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Emicakes
04.2024 - 08.2024
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
Cake Decorator
Emicakes
06.2021 - 03.2024
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Packaged and priced each product according to company pricing procedures.
Cake Decorator
DJ Bakery
08.2020 - 05.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Managed material inventory and ordered new materials when needed.
Junior Cake Decorator
Bengawan Solo
11.2018 - 05.2019
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Decorated standard pastries and cakes using colorful icings and piping techniques.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
Education
High School Diploma -
Kaplan
Singapore04.2025
No Degree - O LEVEL
SMK JALAN PASIR PUTIH
MALAYSIA10.2016
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Billing and Invoicing
- Customer follow-up
- Microsoft Office
- Mail handling
- Document Editing
Certification
- Introduction of Digital marketing 'coursera'
READING , SPORTS
I have a couple of passions that keep me balanced and fulfilled. During my leisure time, I love to immerse myself in a good book. Whether it's fiction, non-fiction, or anything in between, reading allows me to explore new worlds, gain different perspectives, and unwind after a busy day.
On weekends, you'll often find me on the badminton court. Playing badminton every weekend is not just a way to stay active and healthy, but it's also a great way to have fun and connect with friends. The fast-paced nature of the game and the friendly competition make it an exciting and enjoyable part of my routine.
Overall, reading and playing badminton are my ways of maintaining a healthy balance between mind and body, and they bring a lot of joy to my life.
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Timeline
Administrative Clerk
Emicakes
04.2024 - 08.2024
Cake Decorator
Emicakes
06.2021 - 03.2024
Cake Decorator
DJ Bakery
08.2020 - 05.2021
Junior Cake Decorator
Bengawan Solo
11.2018 - 05.2019
High School Diploma -
Kaplan
No Degree - O LEVEL
SMK JALAN PASIR PUTIH
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