Chi Wen Chen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
AW's Market
07.2023 - 01.2024
- Handling company inquiries via phone, email, or in-person
- Sorting and distributing incoming mail and managing outgoing mail
- Proficient in computer use, including data entry and basic research
- Sending out mail and coordinating courier services
- Assisting with document preparation, including reports, memos, and correspondence
- Maintaining an inventory of office supplies and ordering new materials as needed
- Coordinating internal and external meetings, including room bookings and equipment setup
- Liaising between departments to ensure smooth communication and process flow
- Responded to customer calls and emails to answer questions about products and services.
- Performing basic financial tasks, such as expense reports and invoice processing
Service Promoter
Always Marketing
06.2021 - 05.2022
- Understand the product comprehensively before displaying and sharing to the members of public .
- Following up with interested members of public and suggesting purchasing options for them.
- Leveraging on the platform to enhance my inter personal skill , building self confidence in talking to people and in turn, developing my overall character portfolio.
- Open my learning horizon, working with different people of different background and personality , enabling me to be versatile and flexible during work.
Service Crew Member
Barbeque Plaza
05.2019 - 07.2020
- Assisted in bringing food orders from kitchen to customer's dining table
- Ensuring orders are accurately placed into point-of-sale system (POS) and reaffirming order with customer whenever in doubt .
- Proactively promoting deals and offers to customer for upselling purposes , raising potential sales for the establishment.
- Maintain tip-top hygiene practice and regulation during operations to ensure customer's well being is not affected (wearing plastic glove, frequent sanitization)
- Calmly adhere to customer's request should it be deemed reasonable and also communicate properly to dissatisfied customer, escalating to manager only when it is out of my power to make a decision .
- Displaying customer recovery in undesirable dissatisfied customer situation, to recover potential lost of trust from customer
Barista Shift Lead
Gongcha
02.2018 - 03.2019
- Spearhead operations in ensuring that customer receive their orders along with a team of barista.
- Assisted in guiding junior barista with the different combination of drinks available in store.
- Balancing multiple responsibilities in ensuring orders from different online platforms are accounted for (e.g. Shoppe, Grab)
- Maintaining a clean work environment of utensils and equipment along with proper allocation of equipment to facilitate ease of resource and product retrieval during operations.
- Uphold highest standard of conduct and personalized customer service .
Education
Foundation in Art - Liberal Arts
Southern University College
Skudai, Malaysia07.2023
No Degree - Secondary School Education
SMK Senai
Senai, Malaysia12.2020
No Degree - Primary School Education
SJK (C) Senai
Taman Senai12.2015
Skills
- Servant Leadership
- Service Upselling
- Communication Skill
- Teamwork
- Proactive
- Flexibility
- Organization Skill
- Negotiation Skill
- Service Oriented
Timeline
Customer Service Officer
AW's Market
07.2023 - 01.2024
Service Promoter
Always Marketing
06.2021 - 05.2022
Service Crew Member
Barbeque Plaza
05.2019 - 07.2020
Barista Shift Lead
Gongcha
02.2018 - 03.2019
Foundation in Art - Liberal Arts
Southern University College
No Degree - Secondary School Education
SMK Senai
No Degree - Primary School Education
SJK (C) Senai
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