Sushma Chitti
Learning And Development Manager
Singapore,singapore
Summary
- 3.5 Years of experience at Tychons Solutions Pvt LTD as a Learning & Development Manager handling , scheduling and creating training documents.
- 7 years of experience in ADP India handling Core Payroll process and administration responsibilities
- Worked as a Phone banking executive for RCC & Corporate banking at HSBC for 1 Year
- Worked as a Process Associate for a US Collections process at GENPACT for a duration of 2.5 years
Experienced with creating and managing comprehensive training programs to foster employee growth. Utilizes data-driven approaches to identify and address learning gaps. Track record of improving team performance through strategic learning interventions.
Learning and Development professional with expertise in designing and implementing impactful training programs. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in instructional design, performance improvement, and leadership development. Reliable team player valued for innovative approaches and strategic thinking.
Overview
17
17
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Learning & Development Manager (Freelance)
Tychons Solutions Pvt LTD.
08.2020 - 03.2024
- Joined as a Learning & Development Consultant, adapting the required knowledge starting with research, basics of Digital marketing & E-commerce to designing a new joiner training plan and creating the training decks required for a fresher to do his/her job perfectly without any discrepancies.
- I have worked towards setting up a training platform by initiating training documents for every stage & technology, while simultaneously getting them approved by the expertise in the group along with the managerial approval by ensuring to have an effective and quality training for the new hire.
- Was also a part of the recruitment team in scheduling and conducting campus recruitments by evaluating the candidate's profiles and shortlisting the candidates to forward them to their next steps.
Senior Analyst-Trainer
ADP India Pvt Ltd
01.2012 - 06.2019
- Handling New Hire training and providing required accesses before the completion of Phase I training.
- Auditing trainee performance and providing performance reports to the management.
- Responsible for tracking and documenting Phase II training activities to ensure smooth training.
- Maintaining process SOPs, Flow charts, Training reports for new hires during product and process training and conduct Assessments.
- Maintaining data which helps the management to work on the associates' career path and appraisals.
- Completed Projects: TNA Project to figure out the area and need of training.
- Started an Initiative to conduct an assessment-KYP for all teams in the process, to ensure that the associates have appropriate process knowledge to deliver 100% quality services to the clients.
- Designed several programs to improve the product knowledge and quality of the team.
- Ensured to learn the other stream of insurance which deals with Health and Benefits of the client.
- Initiated to gain knowledge of all the other sub-processes of Insurance for efficient work flow.
- Designed process flows and Standard operating procedures and ensured to update the SOP's on a timely basis connecting with the business partners in the United States.
- Successfully transited a process named POP from a different stream.
- Successfully implemented all the Plans ensuring a 100% quality.
- Promoted as a process trainer handling training responsibilities for the new hires & cross trainings for the existing associates.
- Worked towards an Audit Report, for the process that was transitioned, to keep a track of the error % of the new team that was setup.
- Quality Award for 4 times in one and a half year for maintaining 100% Quality.
- Star of the month for all round performance.
- Spot Awards.
- E-recognitions from the Management and sales team from US for Team work, Responsiveness and Client Interface.
- Appreciations from the Business Unit in the US for the proactive approach.
- Process /Product Improvement initiatives to deliver 100% quality.
Senior Customer Service Representative
HSBC
12.2009 - 12.2011
- Was a part of the Phone banking department of HSBC UAE clients, by helping them in wire transfers, account-related queries, updating KYC for the clients as per their requests.
- Also, a part of cross selling team, of credit cards/loans on a timely basis depending on the client's eligibility.
Senior Process Associate
GENPACT
07.2007 - 06.2009
- Was a part of Late stage and early stage collections of PLCC cards, where I handled both inbound and outbound calls depending on the call volumes and maintained the appropriate SLA as per the business SLA.
- Also, I took the initiative in mentoring the new joiners by auditing their work and updating the appropriate feedback.
Education
PG Diploma - Computer Applications
CMC
Bachelor of Commerce - undefined
Osmania University - Geetanjali Degree College For Women
Board of Intermediate - undefined
Gowtham Junior College
S.S.C - undefined
Montessori high school
Skills
E-learning development
Organizational development
Adaptive learning
Training delivery
Needs assessment
Employee engagement
Training material development
Certification
C, C++, Java, Oracle
Personal Information
- Nationality: Indian
- Visa Status: Long term visa
Accomplishments
- Successfully transited a process named POP from a different stream.
- Successfully implemented all the Plans ensuring a 100% quality.
- Promoted as a process trainer handling training responsibilities for the new hires & cross trainings for the existing associates.
- Worked towards an Audit Report, for the process that was transitioned, to keep a track of the error % of the new team that was setup.
ACCOMPLISHMENTS:
Timeline
Learning & Development Manager (Freelance)
Tychons Solutions Pvt LTD.
08.2020 - 03.2024
Senior Analyst-Trainer
ADP India Pvt Ltd
01.2012 - 06.2019
Senior Customer Service Representative
HSBC
12.2009 - 12.2011
Senior Process Associate
GENPACT
07.2007 - 06.2009
Bachelor of Commerce - undefined
Osmania University - Geetanjali Degree College For Women
Board of Intermediate - undefined
Gowtham Junior College
S.S.C - undefined
Montessori high school
PG Diploma - Computer Applications
CMC
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