Chitrarath Bhattacharjee
Technical Product Owner
Singapore
Summary
Results-driven Technical Product Owner with years of experience in insurance and technology sectors. Proven expertise in leading cross-functional teams through complete product development lifecycles. Demonstrated success in scaling digital platforms, managing complex technical roadmaps, and delivering innovative solutions that drive business growth. ALMI-certified with comprehensive experience in managing the full software development lifecycle (SDLC) for Insurance products. Proven ability to translate complex business requirements into robust, tested, and integrated software solutions.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
9
9
Certifications
1
1
Language
Work History
Technical Product Owner
Prudential Assurance Company Singapore Pte Ltd.
07.2023 - Current
- Own end-to-end product lifecycle for multiple key platforms including PruJourney (sales enablement), Pruforce (lead management), and Customer Engagement Platform (CEP)
- Spearheaded development and launch of PruJourney, a comprehensive sales enablement platform featuring interactive Financial Needs Analysis (FNA) tools and electronic quotation generation, resulting in streamlined financial advisory experiences and enhanced client engagement
- Managed product strategy and technical roadmap for Pruforce lead management system, focusing on scaling customer acquisition and improving agent productivity metrics
- Served as Product Owner for Customer Engagement Platform (CEP), a unified digital ecosystem leveraging Salesforce Marketing Cloud, Data Cloud, and Marketing Cloud Intelligence to deliver personalized, data-driven marketing experiences
- Led PruSales Enterprise application suite, enhancing agent efficiency in customer activity management and post-sales servicing
- Acted as designated approver on Change Advisory Board (CAB), conducting meticulous risk assessments and ensuring alignment with business and technical standards prior to deployment
- Collaborated with engineering, UX, and business stakeholders to define product roadmaps, establish sprint goals, and ensure timely delivery of strategic initiatives
- Improved delivery predictability and stakeholder satisfaction by balancing technical feasibility with business impact during backlog grooming and sprint planning
Engineering Lead
Prudential Assurance Company Singapore Pte Ltd.
10.2021 - 06.2023
- Directed end-to-end development and launch of Pruforce@Pulse, an in-house agency distribution platform for lead management, campaign execution, and workflow automation
- Led geographically distributed team of developers and DevOps engineers, fostering collaborative, high-performance culture across multiple regions
- Architected scalable platform on Microsoft Azure using microservices architecture; managed full technology stack including React, NestJS, and MongoDB
- Successfully executed critical data migration of over 20 million records from legacy system with zero data loss and minimal downtime
- Oversaw complete engineering and BAU delivery for legacy Salesforce Financial Services Cloud, managing in-house team of Salesforce developers
- Served as primary technical liaison with external Salesforce vendors, ensuring on-time delivery of project milestones, feature enhancements, and system maintenance
- Held full technical accountability for critical suite of distribution applications for post-sales servicing, built on Java, Spring Boot, and Oracle, covering policy servicing, recruitment, production monitoring, commission, incentives, and performance management
- Championed robust Secure Development Lifecycle (SDLC), ensuring compliance with Prudential's cybersecurity policies and regional regulatory mandates
- Led system architecture decisions, technical designs, and implementation roadmaps, ensuring strategic alignment with business objectives
- Orchestrated Agile development processes including sprint planning, code reviews, and CI/CD deployments to optimize development velocity and maintain platform stability
Technical Lead
One North Consulting Pte Ltd
05.2021 - 10.2021
- Led technical estimation, design, and development of Agency Management System functionalities
- Led the agile development lifecycle for the Pruforce@pulse project, from technical grooming and sprint planning to final deployment, ensuring timely delivery of key milestones.
- Developed and maintained the technical roadmap for Salesforce enhancements in BAU platforms
Senior Professional Programmer Analyst
DXC
07.2019 - 05.2021
- Led team in analyzing, designing, and implementing new insurance products using Future First Asia GraphTalk (v4.0.0), including CareShield supplement products covering disability and death benefits
- Designed and planned Migration activity of Eldershield plans with zero business disruption
- Held end-to-end technical ownership of the Eldershield/CareShield Supplement Policy Administration System, managing all modules including New Business, Policy Servicing, and Claims.
Senior Professional Programmer Analyst
DXC
05.2018 - 06.2019
- Led Integral Java implementation for Egypt's largest insurance company, replacing in-house systems with Integral Suite for Life and Group insurance lines
- Managed offshore development team , coordinating requirements and technical specifications
- Developed major modules in both Group and Life Insurance using Integral Java
Professional System Programmer Analyst
DXC
12.2010 - 04.2018
- Involved in successful implementation of the CSC 5th Generation Core Insurance System, leveraging GraphTalk and Oracle database technologies.
- Managed the end-to-end technical operations of the Policy Administration System, ensuring seamless performance across the entire policy journey from New Business to Claims.
- Led the analysis, design, and development of new insurance business logic solutions to meet evolving business needs.
- Functioned as one of the primary technical point of contact for high-priority technical issues and provided oversight for all Java application development.
Software Engineer
Mahindra Satyam
01.2008 - 12.2010
- Responsible for deployment of critical system enhancements across core business functions, ensuring seamless integration and improved operational efficiency
- Collaborated in the analysis, design, and development of new insurance products, contributing to key modules including New Business acquisition, Underwriting processes, Policy Servicing operations, and Claims management systems
- Maintained and optimized Tuxedo middleware connectivity between GraphTalk and WebLogic platforms, ensuring reliable data flow and system interoperability
Education
Master of Technology - Artificial Intelligence
National University of Singapore
Singapore 04.2001 -
B.E - Electrical
Assam Engineering College, Gauhati University (Govt College)
India04.2007
Skills
- NestJS
- ReactJS
- React native
- Java/J2EE
- Spring
- PL/SQL
- JavaScript
- Salesforce Financial Cloud
- Marketing Cloud
Salesforce Data Cloud
- Oracle
- MongoDB
- AWS
- Azure
Certification
AWS Certified Solution Architect Associate
Personal Information
Date of Birth: 4th July 1984
Awards
- Winner of FSG Pinnacle Award (Bronze Level) 2012 in CSC.
- 9 Letter of Appreciation from Mahindra Satyam.
- Certificate of Acknowledgement from SBI Life (Client) for contributing in process improvement and participating in CMMI-SCAMPI A appraisal.
- Array of appreciations for the commendable work accomplished in the projects
Timeline
Technical Product Owner
Prudential Assurance Company Singapore Pte Ltd.
07.2023 - Current
Engineering Lead
Prudential Assurance Company Singapore Pte Ltd.
10.2021 - 06.2023
Technical Lead
One North Consulting Pte Ltd
05.2021 - 10.2021
Senior Professional Programmer Analyst
DXC
07.2019 - 05.2021
Senior Professional Programmer Analyst
DXC
05.2018 - 06.2019
Professional System Programmer Analyst
DXC
12.2010 - 04.2018
Software Engineer
Mahindra Satyam
01.2008 - 12.2010
Master of Technology - Artificial Intelligence
National University of Singapore
04.2001 -
B.E - Electrical
Assam Engineering College, Gauhati University (Govt College)
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