Chitra MANJUNATH

• Maintaining and Followup Vehicle Document Maintenance (RC Book ,Vehicle FC, Insurance, Pollution and Tax).
• Handling All drivers Original Licenses & Night service vehicles.
• Maintaining and Followup the Tourist booking vehicles, Allocating drivers to vehicles and collecting vehicle maintenance information.
• Maintaining Chennai office staff attendance.
• Clearing all the documents and send back the daily vehicle and drivers information to Bangalore main office.
• Fidelity site attachment cab Induction & Walkie Talkie Details, Diesel Advance and settlement amount followup.
• Streamlined office administration tasks for increased productivity and smooth daily operations.
• Provided administrative support for efficient office operations, contributing to overall productivity improvements.
• Managed all administrative tasks including billing, insurance coordination, and record-keeping for smooth office operations.
• Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.

• Process orders, forms, and application

• Route calls to appropriate resources

• Document all call information according to standard operating procedures

• Recognize, document, and alert the management team of trends in customer calls

• Follow up customer calls where necessary

• Upsell products and services

• Complete call logs and reports

• Other duties as assigned

• Answer incoming calls and respond to customer’s emails

• Management and resolve customer complaints

• Sell products and place customer orders in the computer system

• Identify and escalate issues to supervisors

• Provide product and service information to customers