Chin Tek Ho
Summary
Proven leader with a track record of enhancing customer satisfaction by over 20% at Singapore Petroleum Company. Expert in team leadership and operations management, adept at fostering a culture of continuous learning and employee development. Demonstrates exceptional problem-solving and interpersonal skills, driving efficiency and performance across teams.
Overview
37
37
years of professional experience
Work History
Petrol Ststion Manager
Singapore Petroleum Company
04.1991 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Restsurant Manager
McDonald's Singapore
05.1989 - 03.1991
Assistant Manager
Kentuvky Fried Chicken
01.1988 - 04.1989
Education
Bachelor Of Science ( Business Admin )) - Business Administration
California Baptist College
United States Of America07.1987
Skills
- Team Leadership
- Time Management
- Verbal and written
- Staff Training and Development
- Staff Management
- Operations Management
- Customer Relationship Management (CRM)
- Staff Development
- Workforce Management
- Brand Management
- Customer Service
- Decision-Making
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Problem-Solving
- Organizational Skills
- Team Development
- Hiring and Training
- Managing Operations and Efficiency
- Training and Development
- Staff Training
- Employee Coaching and Mentoring
- Active Listening
- Interpersonal Relations
- Schedule Management
- Employee Development
- Self Motivation
- Reliability
- Adaptability
Timeline
Petrol Ststion Manager
Singapore Petroleum Company
04.1991 - 08.2024
Restsurant Manager
McDonald's Singapore
05.1989 - 03.1991
Assistant Manager
Kentuvky Fried Chicken
01.1988 - 04.1989
Bachelor Of Science ( Business Admin )) - Business Administration
California Baptist College
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