Chin Hoong Sin
Singapore
Summary
Highly energetic and hardworking individual with a strong background in sales, customer service, and information technology. Seeking a position with an established company where diverse skill set can be utilized to ensure optimal profitability. Committed to delivering exceptional customer experiences and driving revenue growth through strategic sales initiatives. Adept at leveraging technology to streamline processes and enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Sales Manager
Lift Works Pte Ltd
08.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Last salary: $4500 + Commission
Program Management Executive
Kaplan Singapore
08.2021 - 08.2023
- Increased team productivity by implementing efficient project management strategies.
- Developed comprehensive business plans, outlining growth opportunities and strategic objectives.
- Mentored junior staff members in professional development, contributing to an overall positive work culture within the organization.
- Strengthened client relationships with consistent communication and proactive problem-solving efforts.
- Last salary: $3000
Sales Coordinator Cum customer services
Toppan Form
04.2021 - 08.2021
- Support sales to prepare quotations
- Follow up sales enquiries
- Process sales job orders and delivery arrangement
- Attend to customer queries via email or incoming call
- Coordinate with inter-department teams and external parties to ensure timely delivery
- Maintain proper documentations
- Other duties as assigned
- Last salary: $2600
Sales Executive
Expresspoint Business Services Pte Ltd
02.2014 - 03.2021
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Last salary: $2600 + Commission
Customer Services officer
Expresspoint Business Services Pte Ltd
09.2010 - 01.2014
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Last salary: $1800
Education
Associate Degree - Commerce and Administration, management & Marketing
New Era College
08.2009
Unified Examination Certificate -
Pei Yuan High School
01.2005
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Positive and upbeat
Languages
English
Mandarin
Malay
Cantonese
Personal Information
- Available: Two month notice or shorter
- Passport Number: A51301658
- Date of Birth: 09/09/87
- Gender: Male
- Nationality: Malaysian
- Marital Status: Married
- Religion: Buddhism
Disclaimer
I do hereby promise that the above statements are true and correct.
Timeline
Sales Manager
Lift Works Pte Ltd
08.2023 - Current
Program Management Executive
Kaplan Singapore
08.2021 - 08.2023
Sales Coordinator Cum customer services
Toppan Form
04.2021 - 08.2021
Sales Executive
Expresspoint Business Services Pte Ltd
02.2014 - 03.2021
Customer Services officer
Expresspoint Business Services Pte Ltd
09.2010 - 01.2014
Unified Examination Certificate -
Pei Yuan High School
Associate Degree - Commerce and Administration, management & Marketing
New Era College
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