CHIN HENG JESMAN SEAH
Summary
Driven Pharmacy Technician with 4 years of experience in a dynamic outpatient pharmacy environment at Changi General Hospital. Proven expertise in medication management and workflow optimization, with a track record of enhancing pharmacy operations and patient care. Demonstrates strong team collaboration and advanced Excel skills, achieving notable improvements in operational efficiency and customer satisfaction. Committed to excellence and delivering results.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician (Job Grade NN09)
Changi General Hospital
01.2021 - Current
- Efficient Pharmacy Operations: Processed prescriptions, packaged medications, labeled, and dispensed medications, ensuring patient safety and compliance with regulations.
- Error Reduction: Minimized medication errors by rigorously cross-checking medications against patient profiles before dispensing.
- Customer and Provider Interaction: Handled incoming calls, addressed questions from customers and healthcare providers, and resolved issues with empathy and professionalism.
- Patient Confidentiality: Upheld patient confidentiality and adhered to PDPA regulations when managing personal information.
- Work Environment Maintenance: Maintained a clean, organized, and safe work environment in compliance with health and safety standards.
- Productivity Enhancement: Increased pharmacy productivity by restocking supplies, organizing shelves, and maintaining a well-ordered workspace.
- Service Quality: Delivered exceptional customer service, fostering positive relationships with patients, and educating them on medication usage and precautions.
- Prescription Processing: Entered and processed patient prescriptions into the internal system, ensuring accuracy and efficiency.
- Inventory Management: Managed medication inventory to ensure the availability of necessary drugs and performed accurate stocking, labeling, and record-keeping.
- System Maintenance and Cleaning: Resolved issues and performed maintenance of the Medication Automated Storage and Retrieval System (ASRS) ensuring optimal system performance and reliability.
- Team Collaboration: Enhanced pharmacy efficiency through effective communication with staff, contributed to team meetings for workflow optimization, and assisted in training new team members.
- Operational Improvements: Developed and implemented improvements to pharmacy operations and participated in continuous learning to stay updated on pharmaceutical practices and products.
- Medication Delivery: Assisted in managing medication deliveries, improving patient convenience and service.
- Opening and Closing Duties: Managed opening and closing responsibilities for the pharmacy, ensuring smooth daily operations.
Medic
Singapore Armed Forces
10.2018 - 10.2020
- Medical Supply Management: Oversaw medical supply inventory, ensuring the availability of essential equipment and medications to support optimal patient care.
- Patient Care Improvement: Enhanced patient care by conducting thorough assessments and developing comprehensive treatment plans.
- Professional Development: Continuously updated skills through professional development courses.
- Emergency Response: Improved emergency response capabilities by maintaining current knowledge of medical procedures and protocols.
Sales Associate (Part-time)
7-11 Convenience Store
03.2018 - 09.2018
- Store Presentation and Merchandising: Organized racks and shelves to enhance visual appeal, engage customers, and promote specific merchandise.
- Cash Handling: Efficiently managed cash transactions, adhering to company policies to ensure accuracy in all financial exchanges.
- Customer Relationship Management: Fostered strong customer relationships to encourage repeat business and satisfaction.
- Transaction Management: Processed returns, exchanges, and refunds in accordance with store policy, maintaining customer trust and satisfaction.
Pharmacy Sales Representative Intern
Astrazeneca Singapore Pte Ltd
12.2017 - 02.2018
- Tailored Presentations: Developed customized presentations for prospective clients, highlighting product benefits aligned with their specific needs.
- Sales and Promotion: Collaborated on sales plans, promotions, and product launches to drive revenue growth and boost brand visibility.
- Market Research Support: Assisted in researching potential clients and markets to prepare effectively for sales appointments.
- Product Demonstrations: Supported the showcasing of products and features at customer locations and special events, enhancing visibility and engagement.
Pharmacy Intern
Unity Pharmacy
09.2017 - 11.2017
- Medication Knowledge Enhancement: Expanded understanding of various medication classes through ongoing learning from experienced pharmacists and relevant training sessions.
- Customer Service: Delivered friendly and efficient service at drop-off and pick-up counters.
- Healthcare Provider Collaboration: Built strong relationships with healthcare providers through effective communication on prescription matters and collaboration on patient care plans.
- Patient Education: Informed patients about drug interactions, potential side effects, and optimal administration methods.
- Professional Development: Demonstrated growth in professional skills and knowledge by successfully completing required assessments and evaluations during the internship.
Education
Bachelor of Science - Biomedical Engineering
Singapore University of Social Sciences | SUSS
463 Clementi Rd2027
Diploma in Pharmaceutical Sciences -
Nanyang Polytechnic | NYP
180 Ang Mo Kio Ave 803.2018
Skills
- Problem-Solving and Workflow Optimization: Expertise in identifying and resolving issues to streamline processes and enhance operational efficiency
- Team Collaboration: Strong ability to work effectively with team members to achieve common goals and improve overall performance
- Customer Orientation: Dedicated to providing exceptional service and building positive relationships with customers
- Medication Management: Skilled in restocking, packing, and dispensing medications, ensuring accuracy and compliance with regulations
- Prescription Handling: Proficient in filling prescriptions with attention to detail and adherence to safety protocols
- Pharmacology Knowledge: Solid understanding of pharmacology and medication-related principles to support patient care
- Advanced Excel and VBA Skills: Competent in using advanced Excel features and VBA programming to automate tasks and analyze data, enhancing productivity
Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Pharmacy Technician (Job Grade NN09)
Changi General Hospital
01.2021 - Current
Medic
Singapore Armed Forces
10.2018 - 10.2020
Sales Associate (Part-time)
7-11 Convenience Store
03.2018 - 09.2018
Pharmacy Sales Representative Intern
Astrazeneca Singapore Pte Ltd
12.2017 - 02.2018
Pharmacy Intern
Unity Pharmacy
09.2017 - 11.2017
Bachelor of Science - Biomedical Engineering
Singapore University of Social Sciences | SUSS
Diploma in Pharmaceutical Sciences -
Nanyang Polytechnic | NYP
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