CHING SIANG CHUA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
20
20
years of professional experience
Work History
Manager
Mcwell Ventures Pte Ltd
01.2000 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
High School Diploma -
Singapore Institute Of Retail Studies
HDB HUB04.2010
Skills
- Managing Laborers
- Employee Training
- Negotiation
- Schedule Preparation
- Managing Multiple Tasks
- Job Assignments
- Customer Relationship Management
- E-Commerce Strategy
- Plan Projects
- Managing Fleet Vehicles
Timeline
Manager
Mcwell Ventures Pte Ltd
01.2000 - 07.2019
High School Diploma -
Singapore Institute Of Retail Studies
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