CHING HSIN YU
Summary
Dedicated Housekeeping Coordinator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
SOCIÉ WORLD Co., Ltd.
04.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Housekeeping Coordinator
Royal Hotels & Resorts(The Place Taipei)
09.2020 - 12.2020
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
- Contributed to the establishment of a positive work environment through effective leadership and support for housekeeping staff members.
- Addressed customer feedback and complaints to maximize satisfaction.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Housekeeping Coordinator
Mandarin Oriental Hotel,Taipei
01.2019 - 06.2020
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
- Served as a liaison between the housekeeping department and front desk staff, facilitating clear communication regarding room statuses and guest requests.
- Communicated repair needs to maintenance staff.
- Maintained accurate records of maintenance requests and coordinated with the engineering department to ensure timely repairs or replacements when needed.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
- Contributed to the establishment of a positive work environment through effective leadership and support for housekeeping staff members.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Addressed customer feedback and complaints to maximize satisfaction.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Front Desk Guest Service Agent
Ibis Style On MacPherson Singapore
01.2018 - 08.2018
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Contributed to sales efforts by promoting available upgrades or add-on services when appropriate, increasing revenue through upselling opportunities.
- Coordinated with maintenance staff to address any reported issues in guest rooms or common areas swiftly.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Consistently received positive feedback from guests on service quality, contributing to an overall boost in hotel reputation.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Grand Club Lounge Service Staff
Grand Hyatt,Taipei
06.2016 - 02.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Housekeeper
Grand Hyatt,Taipei
07.2015 - 06.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
Waitress of Continental Room
The Okura Prestige,Taipei
10.2014 - 06.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Bachelor of Administration - Hotel Management
Jinwen University of Science And Technology
Taiwan06-2018
High School Diploma -
Blessed Imelda's School
Taiwan06-2014
No Degree - Graduation Certificate
Taipei Municipal Dong-Hu Junior High School
Taiwan06-2011
No Degree - Graduation Certificate
Donghu Elementary School
Taiwan06-2008
Skills
- Organization skills
- Time management
- Verbal and written communication
- Data inputting
- Multi-line telephone operation
- Typing speed
- Staff management
- Microsoft office
Certification
Level C technician for catering and tourism service
國際禮儀接待員乙級
TQC-OA -中文輸入-進階級
TQC-OA -英文輸入-實用級
Timeline
Receptionist
SOCIÉ WORLD Co., Ltd.
04.2021 - 03.2022
Housekeeping Coordinator
Royal Hotels & Resorts(The Place Taipei)
09.2020 - 12.2020
Housekeeping Coordinator
Mandarin Oriental Hotel,Taipei
01.2019 - 06.2020
Front Desk Guest Service Agent
Ibis Style On MacPherson Singapore
01.2018 - 08.2018
Grand Club Lounge Service Staff
Grand Hyatt,Taipei
06.2016 - 02.2017
Housekeeper
Grand Hyatt,Taipei
07.2015 - 06.2016
Waitress of Continental Room
The Okura Prestige,Taipei
10.2014 - 06.2015
Bachelor of Administration - Hotel Management
Jinwen University of Science And Technology
High School Diploma -
Blessed Imelda's School
No Degree - Graduation Certificate
Taipei Municipal Dong-Hu Junior High School
No Degree - Graduation Certificate
Donghu Elementary School
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