Ching-Perng (Jennifer) Wang
Sijhih Dist. New Taipei City
Summary
Experienced with building and sustaining strong client relationships. Utilizes effective communication and problem-solving skills to address client needs and ensure satisfaction. Track record of managing diverse portfolios and achieving client loyalty through strategic relationship management.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Singapore Airlines
12.2022 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Knowledge of wine selections and food pairing
- Application of safety and first aid knowledge
- Good communication with colleagues
- Always be thoughtful and care for customers
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Customer Service Advocate
Forma
06.2022 - 12.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
Assistant Manager Communication
Shangri-la Hotel Taipei
10.2019 - 06.2022
- Developed strong working relationships with media (TV, magazine, KOL etc)
- Increase media exposure by press release
- Social platforms (Facebook, Instagram, official website etc) contents and activities
- Cross department communication
- Collaboration with different industries (cosmetics, wine, cars etc)
- Crisis management
- Plan & execute campaigns
- Reply guest via Facebook, Instagram and email swiftly and professionally
Flight Attendant
Qatar Airways
08.2016 - 08.2018
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Intern
VLSports TV Station
07.2015 - 10.2015
- Always open to critics and suggestions when a report is corrected
- Grasp a right concept of teamwork through daily news
- Praised for diligence and hard work throughout duration of internship
Intern
Beijing Ogilvy
07.2013 - 08.2013
- Developed skills of communicating with people of different nationalities in office
- Efficient in completing daily work
- Develop an ability to adapt to different cultures
Education
Bachelor - Journalism and Communication
Fu Jen Catholic University
Taipei, Taiwan06.2016
Skills
- Customer service
- Quick learner
- Strong work ethic
- Fast learner
- Attention to detail
- Team collaboration
- Hospitality service expertise
- Complaint resolution
- Food and beverage service
- Professionalism and etiquette
- Verbal and written communication
Languages
Mandarin
English
Timeline
Flight Attendant
Singapore Airlines
12.2022 - Current
Customer Service Advocate
Forma
06.2022 - 12.2022
Assistant Manager Communication
Shangri-la Hotel Taipei
10.2019 - 06.2022
Flight Attendant
Qatar Airways
08.2016 - 08.2018
Intern
VLSports TV Station
07.2015 - 10.2015
Intern
Beijing Ogilvy
07.2013 - 08.2013
Bachelor - Journalism and Communication
Fu Jen Catholic University
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