Ching Ng
Summary
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
5
5
years of professional experience
Work History
Assistant Supervisor
Stream Enterprise
05.2018 - 10.2019
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
Sales Assistant
Coach Tapestry
03.2020 - 01.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Fielded customer questions to share information about products, availability, and pricing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service
TASKUS
04.2022 - 08.2022
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Coordinated customer service team projects, achieving successful on-time completion.
Event Crew Member
Billions Mind
08.2022 - 01.2023
- Relevant Skills
- Know Console
- Know how to safe budget
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Oversaw event operations to keep running smoothly.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Senior Sales Assistant
THE ONITSUKA
02.2023 - Current
- Accepted and processed cash, check and card payments.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Established rapport with customers using active listening and interpersonal skills.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
High School Diploma -
SMJK NOTRE DAME CONVERT
MALAYSIA11.2017
Skills
- Greeting Visitors
- Cost Control
- Rewards Programs
- Quantity Checking
- Product and Service Sales
Timeline
Senior Sales Assistant
THE ONITSUKA
02.2023 - Current
Event Crew Member
Billions Mind
08.2022 - 01.2023
Customer Service
TASKUS
04.2022 - 08.2022
Sales Assistant
Coach Tapestry
03.2020 - 01.2022
Assistant Supervisor
Stream Enterprise
05.2018 - 10.2019
High School Diploma -
SMJK NOTRE DAME CONVERT
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