Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

CHIN ZHE YANG

HUMAN RESOURCES CONSULTANT

Summary

A proactive and results-oriented graduate with a bachelor's degree in business management and 4 years of hands-on experience in the retail industry. Proven leadership in driving team performance, improving customer satisfaction, and optimizing inventory processes. Skilled in team leadership, process improvement, and sales operations.

Overview

4
4
years of professional experience
23
23
years of post-secondary education

Work History

Administrative Assistant

Magenta Consulting Services Pte Ltd
09.2024 - Current
  • Overseeing end-to-end payroll processing, including salary calculations, deductions and benefits administration, such as provident fund, insurance and healthcare plans.
  • Preparing payroll reports, including income tax returns and provident fund filling.
  • Conducting regular payroll audits and ensuring compliance with Indian labour laws, tax regulations and statutory requirements.
  • Maintaining accurate employee records, including attendance, leaves and personal information.
  • Collaborating with the human resources and finance departments to seamlessly integrate payroll and employee data.
  • Processing new hires, terminations, promotions and other employee status changes in the payroll system, to ensure accuracy and resolve discrepancies.

Sales Associate

DFS Venture Singapore Pte Ltd
08.2022 - 07.2024
  • Led and coordinated teams during peak sales seasons, improving operational efficiency and ensuring sales targets were consistently met.
  • Trained new hires on store procedures, product knowledge, and customer service standards, enhancing onboarding speed and team performance.
  • Provided guidance and support to team members, driving a positive work environment and ensuring high levels of collaboration.
  • Delivered personalized product recommendations and detailed information on wines, spirits, and tobacco to international travelers, enhancing the customer shopping experience.
  • Educated customers on duty-free allowances and restrictions, ensuring compliance with regulations while providing a seamless purchasing experience.
  • Managed overstock situations and collaborated with suppliers to optimize inventory levels through promotions and returns.
  • Analysed sales trends and customer preferences to adjust inventory orders, ensuring that stock met customer demand and store sales goals.

Retail Associate

Lotte Travel Retail Singapore Pte Ltd
01.2021 - 01.2022
  • Delivered exceptional customer service by providing personalized product recommendations, leading to increased customer satisfaction.
  • Ensured compliance with duty-free regulations and maintained store cleanliness to create a welcoming shopping environment.
  • Assisted in forecasting inventory needs based on customer purchasing trends, contributing to accurate stock management and reduced waste.

Education

Bachelor of Arts - Business with Business Management

Northumbria University
04.2001 - 01.2024

Diploma - Business Administration

Kaplan Higher Education Institute

Micro- Credential - Accounting and Finance

Raffles University

Skills

  • Retail Operations Management
  • Team Leadership & Training
  • Customer Relationship Management
  • Sales Target Achievement
  • Project Management

Timeline

Administrative Assistant

Magenta Consulting Services Pte Ltd
09.2024 - Current

Sales Associate

DFS Venture Singapore Pte Ltd
08.2022 - 07.2024

Retail Associate

Lotte Travel Retail Singapore Pte Ltd
01.2021 - 01.2022

Bachelor of Arts - Business with Business Management

Northumbria University
04.2001 - 01.2024

Diploma - Business Administration

Kaplan Higher Education Institute

Micro- Credential - Accounting and Finance

Raffles University

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CHIN ZHE YANGHUMAN RESOURCES CONSULTANT